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The album cover isn't shown correctly

Solved!

The album cover isn't shown correctly

nastylanguage

Plan

Premium

Country
Brazil

Device

Notebook Samsung X51, Samsung A50 

Operating System

Windows 11, Android

My Question or Issue

This is a problem I notice every day...
Ariana Grande's Dangerous Woman album has 2 different types of covers, but I play the cover from Japan, and Spotify shows the normal cover-
And when I go to the album with the normal cover, it doesn't show the green letters which means I'm playing the song
Can I resolve that problem?

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Captura de tela 2021-11-16 195060.png
Reply

Accepted Solutions
Marked as solution

Ver

Hey @nastylanguage,

 

Thanks for the info:)

 

We checked and can confirm that this could happen because of content availability. It's based on different factors, such as the region.  

 

Hope this sheds some light on the matter. If you need anything else, the Community is here for you.
 

 

 

Ver Moderator
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View solution in original post

3 Replies

Ver

Hey,

 

Thanks for posting here 🙂
 

It's a good idea to try with another account on the same devices to see if that changes anything.

 

In case that doesn't make a difference, could you share with us the URIs of the content? We'll look into this further.

 

Keep us posted.

Ver Moderator
Help others find this answer and click "Accept as Solution".
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nastylanguage

Hey!
I've already create an another account and keep doing this same thing 😞
The URI of normal cover: spotify:album:5X7x18kW3mVIvnuNeedM6b
And the URI of Japanese cover: spotify:album:1TVt7uWfV3vLiU8bEmBEWL

 

 

Captura de tela 2021-11-17 141514.png
Captura de tela 2021-11-17 141651.png
Marked as solution

Ver

Hey @nastylanguage,

 

Thanks for the info:)

 

We checked and can confirm that this could happen because of content availability. It's based on different factors, such as the region.  

 

Hope this sheds some light on the matter. If you need anything else, the Community is here for you.
 

 

 

Ver Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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