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Topics with Label: Troubleshooting

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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302616 Views

96 replies

91 likes

  • 302616 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

166534 Views

238 replies

44 likes

  • 166534 Views
  • 238 replies
  • 44 likes

Solved!!Superuser Contribution Daily mixes not matching artists

PlanPremium CountryUSA DeviceiPhone 14 Pro, MacBook Pro late 2019 Operating System(iOS 17.2.1, macOS Sonoma 14.2.1) My Question or Issue I am having an issue with some of my daily mixes not showing the right artists for the mix. I have one called a C...

Regular

Plan Premium   Country USA   Device iPhone 14 Pro, MacBook Pro late 2019   Operating System (iOS 17.2.1, macOS Sonoma 14.2.1)   My Question or Issue   I am havi...

madwonderland13

Regular

740 Views

4 replies

0 likes

Daily Mixes
Troubleshooting
  • 740 Views
  • 4 replies
  • 0 likes

How do I remove the playlist pinned to the top of Home?

This kids music playlist I used a few times months ago just lives at the top of my Spotify app now, and I don’t know how to make it go away. It’s not in my library and I haven’t used it in months. It is ignored for my algorithm but it’s just sitting ...

Newbie

This kids music playlist I used a few times months ago just lives at the top of my Spotify app now, and I don’t know how to make it go away. It’s not in my library and I haven’t used it in months. It...

589 Views

0 replies

0 likes

(iOS)
Bug iOS
Troubleshooting
  • 589 Views
  • 0 replies
  • 0 likes

Superuser Contribution [iOS] song queue keeps resetting in playlist

Plan: Free; iPad air (4th gen) iOS 15.5; Spotify v8.7.46 Since the latest app update all of my playlists have an issue where the song queue will reset back to the start after playing one or two songs. At most it will play two songs then go back to to...

Casual Listener

Plan: Free; iPad air (4th gen) iOS 15.5; Spotify v8.7.46   Since the latest app update all of my playlists have an issue where the song queue will reset back to the start after playing one or ...

okami_g

Casual Listener

1938 Views

2 replies

2 likes

iOS
Playlist issues
queue reset
song queue resets
Troubleshooting
  • 1938 Views
  • 2 replies
  • 2 likes

Playlist Wrongfully Removed

RESOLVED. PlanFree CountryUA DeviceiPhone 13 Mini My Question or IssueI'm really enjoying Spotify, however, Support is once of my biggest grimaces. For the past year I've had a Public Playlist that gained in popularity really quickly. However, the wh...

Newbie

RESOLVED.   Plan Free   Country UA   Device iPhone 13 Mini   My Question or Issue I'm really enjoying Spotify, however, Support is once of my biggest grimaces. For th...

338 Views

0 replies

0 likes

Playlists
Troubleshooting
  • 338 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution The album cover isn't shown correctly

PlanPremiumCountryBrazilDeviceNotebook Samsung X51, Samsung A50 Operating SystemWindows 11, AndroidMy Question or IssueThis is a problem I notice every day...Ariana Grande's Dangerous Woman album has 2 different types of covers, but I play the cover ...

Casual Listener

Plan Premium Country Brazil Device Notebook Samsung X51, Samsung A50  Operating System Windows 11, Android My Question or Issue This is a problem I notice every day... Ariana Grande'...

Ver

Spotify Legend

1537 Views

3 replies

0 likes

Cover Art
Troubleshooting
  • 1537 Views
  • 3 replies
  • 0 likes

Why do local files songs only play on mobile spotify when desktop app is open?

PlanPremiumCountryUnited States DeviceMacbook Pro 2020, iPhone 11Operating SystemmacOS Catalina, ios 13.7 I have two songs saved in my local files folder. One of the songs can be played on my mobile spotify, but the other can only be played when I ha...

Visitor

Plan Premium Country United States   Device Macbook Pro 2020, iPhone 11 Operating System macOS Catalina, ios 13.7   I have two songs saved in my local files folder. One of the son...

Nico

Community Legend

653 Views

1 replies

1 likes

Troubleshooting
  • 653 Views
  • 1 replies
  • 1 likes

Artist Radio stations are always finite, always same songs

No matter how I'm listening to Spotify, when I create an Artist Radio station, it's always finite, and I create a "new" station for a particular artist, it's always the same exact set of songs from them and other artists. I've read all the related ar...

Visitor

No matter how I'm listening to Spotify, when I create an Artist Radio station, it's always finite, and I create a "new" station for a particular artist, it's always the same exact set of songs from t...

428 Views

0 replies

1 likes

Spotify Features
Troubleshooting
  • 428 Views
  • 0 replies
  • 1 likes

PLEASE HELP ME, I AM ON MY HAND AND KNEES BEGGING/PLEADING TO YOU.

DEAR SPOTIFY, IF YOU WOULD LISTEN TO ME YOU WOULD BE MY FAVORITE MUSIC PROVIDER.1) LET ME BLOCK SCARY FOLLOWERS. I AM BEING STALKED, TAKEN ADVANTAGE OF, AND HARASSED. I AM WORRIED ABOUT MY SAFETY AND THE SAFETY OF MY CHILDREN. I AM BEING HACKED. YET ...

Visitor

DEAR SPOTIFY,     IF YOU WOULD LISTEN TO ME YOU WOULD BE MY FAVORITE MUSIC PROVIDER. 1) LET ME BLOCK SCARY FOLLOWERS. I AM BEING STALKED, TAKEN ADVANTAGE OF, AND HARASSED. I AM WORRIED ...

770 Views

0 replies

1 likes

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  • 770 Views
  • 0 replies
  • 1 likes

Cannot delete a playlist

Hi,I have a Spotify issue and hope to get some help. I have a playlist that is reading in the playlist listing as "Loading." This is happening on Windows desktop app, Android app, and Kindle Fire app. I have tried to delete it, to unfollow it, but I ...

Casual Listener

Hi, I have a Spotify issue and hope to get some help.  I have a playlist that is reading in the playlist listing as "Loading."   This is happening on Windows desktop app, Android ap...

moslyke

Casual Listener

1119 Views

2 replies

0 likes

Delete Playlist
Troubleshooting
  • 1119 Views
  • 2 replies
  • 0 likes

My Spotify Decade Wrapped banner didn't appear

My playlists from 2016 to 2018 by Spotify Wrapped are disponibile, there is also my Decade Wrapped playlist, but there is no 2019 playlist or the banner with the statistics, most played artists, music and all of those things. And there's no e-mail ab...

Visitor

My playlists from 2016 to 2018 by Spotify Wrapped are disponibile, there is also my Decade Wrapped playlist, but there is no 2019 playlist or the banner with the statistics, most played artists, musi...

1748 Views

0 replies

0 likes

Troubleshooting
Wrapped 2019
  • 1748 Views
  • 0 replies
  • 0 likes

[Mobile] Playlist Order keeps getting changed

So, I normally sort my playlists by order of Artist, which makes the songs from the same album go together by their order in the album, and different albums go by alphabetical order. It was always like that, until without notice the playlist got rand...

Newbie

So, I normally sort my playlists by order of Artist, which makes the songs from the same album go together by their order in the album, and different albums go by alphabetical order. It was always li...

1538 Views

0 replies

0 likes

Sorting Options
Troubleshooting
  • 1538 Views
  • 0 replies
  • 0 likes