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Topics with Label: Troubleshooting

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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Elli_963
  • Regular
  • 52311 Views
  • 57 replies
  • 60 likes
  • 52311 Views
  • 57 replies
  • 60 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 21354 Views
  • 44 replies
  • 28 likes
  • 21354 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 117332 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 117332 Views
  • 62 replies
  • 48 likes

Solved!!Superuser Contribution Daily mixes not matching artists

PlanPremium CountryUSA DeviceiPhone 14 Pro, MacBook Pro late 2019 Operating System(iOS 17.2.1, macOS Sonoma 14.2.1) My Question or Issue I am having an issue with some of my daily mixes not showing the right artists for the mix. I have one called a C...

  • Regular
  • Plan Premium   Country USA   Device iPhone 14 Pro, MacBook Pro late 2019   Operating System (iOS 17.2.1, macOS Sonoma 14.2.1)   My Question or Issue   I am havi...
  • madwonderland13
  • Regular
  • 238 Views
  • 4 replies
  • 0 likes
  • Daily Mixes
    Troubleshooting
  • 238 Views
  • 4 replies
  • 0 likes

How do I remove the playlist pinned to the top of Home?

This kids music playlist I used a few times months ago just lives at the top of my Spotify app now, and I don’t know how to make it go away. It’s not in my library and I haven’t used it in months. It is ignored for my algorithm but it’s just sitting ...

  • Newbie
  • This kids music playlist I used a few times months ago just lives at the top of my Spotify app now, and I don’t know how to make it go away. It’s not in my library and I haven’t used it in months. It...
  • 290 Views
  • 0 replies
  • 0 likes
  • (iOS)
    Bug iOS
    Troubleshooting
  • 290 Views
  • 0 replies
  • 0 likes

Superuser Contribution [iOS] song queue keeps resetting in playlist

Plan: Free; iPad air (4th gen) iOS 15.5; Spotify v8.7.46 Since the latest app update all of my playlists have an issue where the song queue will reset back to the start after playing one or two songs. At most it will play two songs then go back to to...

  • Casual Listener
  • Plan: Free; iPad air (4th gen) iOS 15.5; Spotify v8.7.46   Since the latest app update all of my playlists have an issue where the song queue will reset back to the start after playing one or ...
  • okami_g
  • Casual Listener
  • 1321 Views
  • 2 replies
  • 2 likes
  • iOS
    Playlist issues
    queue reset
    song queue resets
    Troubleshooting
  • 1321 Views
  • 2 replies
  • 2 likes

Superuser Contribution Playlist always jumps to the top

PlanPremiumCountryGermanyDeviceSamsung Galaxy S21 FE 5GOperating SystemAndroid 12 My Question or IssueThis issue happens almost all the time when I'm scrolling through one of my playlists. Whenever I tap the Now Playing Bar or go to any other menu an...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S21 FE 5G Operating System Android 12   My Question or Issue This issue happens almost all the time when I'm scrolling through one of...
  • Alex
  • Spotify Legend
  • 2081 Views
  • 1 replies
  • 0 likes
  • Troubleshooting
  • 2081 Views
  • 1 replies
  • 0 likes

Playlist Wrongfully Removed

RESOLVED. PlanFree CountryUA DeviceiPhone 13 Mini My Question or IssueI'm really enjoying Spotify, however, Support is once of my biggest grimaces. For the past year I've had a Public Playlist that gained in popularity really quickly. However, the wh...

  • Newbie
  • ...he past year I've had a Public Playlist that gained in popularity really quickly. However, the whole time there was someone who made an identical playlist with the same name (albeit uncapitalized) w...
  • 211 Views
  • 0 replies
  • 0 likes
  • Playlists
    Troubleshooting
  • 211 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution The album cover isn't shown correctly

PlanPremiumCountryBrazilDeviceNotebook Samsung X51, Samsung A50 Operating SystemWindows 11, AndroidMy Question or IssueThis is a problem I notice every day...Ariana Grande's Dangerous Woman album has 2 different types of covers, but I play the cover ...

  • Casual Listener
  • Plan Premium Country Brazil Device Notebook Samsung X51, Samsung A50  Operating System Windows 11, Android My Question or Issue This is a problem I notice every day... Ariana Grande'...
  • Ver
  • Spotify Legend
  • 1180 Views
  • 3 replies
  • 0 likes
  • Cover Art
    Troubleshooting
  • 1180 Views
  • 3 replies
  • 0 likes

Why do local files songs only play on mobile spotify when desktop app is open?

PlanPremiumCountryUnited States DeviceMacbook Pro 2020, iPhone 11Operating SystemmacOS Catalina, ios 13.7 I have two songs saved in my local files folder. One of the songs can be played on my mobile spotify, but the other can only be played when I ha...

  • Visitor
  • Plan Premium Country United States   Device Macbook Pro 2020, iPhone 11 Operating System macOS Catalina, ios 13.7   I have two songs saved in my local files folder. One of the son...
  • Nico
  • Community Legend
  • 534 Views
  • 1 replies
  • 1 likes
  • Troubleshooting
  • 534 Views
  • 1 replies
  • 1 likes

Artist Radio stations are always finite, always same songs

No matter how I'm listening to Spotify, when I create an Artist Radio station, it's always finite, and I create a "new" station for a particular artist, it's always the same exact set of songs from them and other artists. I've read all the related ar...

  • Visitor
  • No matter how I'm listening to Spotify, when I create an Artist Radio station, it's always finite, and I create a "new" station for a particular artist, it's always the same exact set of songs from t...
  • 327 Views
  • 0 replies
  • 1 likes
  • Spotify Features
    Troubleshooting
  • 327 Views
  • 0 replies
  • 1 likes

PLEASE HELP ME, I AM ON MY HAND AND KNEES BEGGING/PLEADING TO YOU.

DEAR SPOTIFY, IF YOU WOULD LISTEN TO ME YOU WOULD BE MY FAVORITE MUSIC PROVIDER.1) LET ME BLOCK SCARY FOLLOWERS. I AM BEING STALKED, TAKEN ADVANTAGE OF, AND HARASSED. I AM WORRIED ABOUT MY SAFETY AND THE SAFETY OF MY CHILDREN. I AM BEING HACKED. YET ...

  • Visitor
  • ...ORRIED ABOUT MY SAFETY AND THE SAFETY OF MY CHILDREN. I AM BEING HACKED. YET I FEEL YOU DO NOT CARE. 2) WHY IS THERE A 200 PUBLIC PLAYLIST LIMIT???!!! I HAVE SO MANY PLAYLISTS I'D LOVE TO SHARE WITH THE P...
  • 602 Views
  • 0 replies
  • 1 likes
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  • 602 Views
  • 0 replies
  • 1 likes

Cannot delete a playlist

Hi,I have a Spotify issue and hope to get some help. I have a playlist that is reading in the playlist listing as "Loading." This is happening on Windows desktop app, Android app, and Kindle Fire app. I have tried to delete it, to unfollow it, but I ...

  • Casual Listener
  • Hi, I have a Spotify issue and hope to get some help.  I have a playlist that is reading in the playlist listing as "Loading."   This is happening on Windows desktop app, Android ap...
  • moslyke
  • Casual Listener
  • 805 Views
  • 2 replies
  • 0 likes
  • Delete Playlist
    Troubleshooting
  • 805 Views
  • 2 replies
  • 0 likes

My Spotify Decade Wrapped banner didn't appear

My playlists from 2016 to 2018 by Spotify Wrapped are disponibile, there is also my Decade Wrapped playlist, but there is no 2019 playlist or the banner with the statistics, most played artists, music and all of those things. And there's no e-mail ab...

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  • Visitor
  • My playlists from 2016 to 2018 by Spotify Wrapped are disponibile, there is also my Decade Wrapped playlist, but there is no 2019 playlist or the banner with the statistics, most played artists, musi...
  • 1563 Views
  • 0 replies
  • 0 likes
  • Troubleshooting
    Wrapped 2019
  • 1563 Views
  • 0 replies
  • 0 likes

[Mobile] Playlist Order keeps getting changed

So, I normally sort my playlists by order of Artist, which makes the songs from the same album go together by their order in the album, and different albums go by alphabetical order. It was always like that, until without notice the playlist got rand...

  • Newbie
  • So, I normally sort my playlists by order of Artist, which makes the songs from the same album go together by their order in the album, and different albums go by alphabetical order. It was always li...
  • 1318 Views
  • 0 replies
  • 0 likes
  • Sorting Options
    Troubleshooting
  • 1318 Views
  • 0 replies
  • 0 likes