Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Help

Labels

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301741 Views

96 replies

90 likes

  • 301741 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mum97

Newbie

164712 Views

237 replies

44 likes

  • 164712 Views
  • 237 replies
  • 44 likes

Superuser Contribution Playlist recommendation refresh button issues when pressing it

Playlist recommendetion not bringing out new songs and button when pressing more than 3 times overlapping with the recommended songs Operating system: Windows 11 Using Spotify premium Songs in playlist: 369

Casual Listener

Playlist recommendetion not bringing out new songs and button when pressing more than 3 times overlapping with the recommended songs   Operating system: Windows 11   Using Spotify premi...

Maria

Moderator

769 Views

5 replies

1 likes

Bug Windows
Help
recommendation
  • 769 Views
  • 5 replies
  • 1 likes

Superuser Contribution A single ambience track has ruined my suggested songs and Discover playlists. Any fix/workaround?

I have a playlist with a single white noise track I used listen to on repeat while I sleep. I did this pretty much every night for several months. But I moved and haven’t listened to it now for a few months. Shortly after I began listening to that tr...

Casual Listener

I have a playlist with a single white noise track I used listen to on repeat while I sleep. I did this pretty much every night for several months. But I moved and haven’t listened to it now for a few...

Mbazzano88

Regular

4967 Views

12 replies

5 likes

ambience
Discover Weekly
Help
suggested songs
  • 4967 Views
  • 12 replies
  • 5 likes

Superuser Contribution [Android] Offline Library Issues

PlanPremiumDevice(Samsung S22 Ultra) My Question or IssueDownloaded songs are not playing offline if they have the tag "Video". Most of my playlists are now halved due to this. I just want to play music when I'm outside without any internet connectio...

Newbie

  Plan Premium Device (Samsung S22 Ultra)   My Question or Issue Downloaded songs are not playing offline if they have the tag "Video". Most of my playlists are now halved due to thi...

Dessi

Moderator

232 Views

1 replies

0 likes

Help
support
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally deleted songs from playlist - want to revert playlist to previous version

Plan - FreeCountry - UKDevice - Desktop PCOperating System - Windows 10 My Question or IssueHello,I have been reorganising my music libraries across my devices and services (such as google play music, etc.). I made a big mistake and I'm panicking a b...

Visitor

...ervices (such as google play music, etc.). I made a big mistake and I'm panicking a bit, so help would be greatly appreciated.   I have 2 main Spotify playlists: The standard, auto g...

Cattion

Newbie

11117 Views

2 replies

0 likes

deleted
Help
revert
  • 11117 Views
  • 2 replies
  • 0 likes

Superuser Contribution artists disappeared after internet outage

title pretty much. all the artists i followed went with the net last night and never showed up again after reconnecting. im furious, i had hunderds of artists listed, now all i got left are the local files. same on all the other devices connected to ...

Casual Listener

...ocal files. same on all the other devices connected to different networks. please help, thanks in advance!

Joan

Moderator

538 Views

3 replies

0 likes

Help
  • 538 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daylist Glitch

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iPhone 14 pro maxOperating System(iOS 10, Android Oreo, Windows 10, etc.) My Question or IssueMy spotify daylist is all from an audio book in a different lan...

Newbie

Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 14 pro max Operating System (iOS 10, Android Oreo, Windows 10, etc.)   My...

tabbykelly10

Newbie

1159 Views

3 replies

1 likes

daylist
Glitch
Help
  • 1159 Views
  • 3 replies
  • 1 likes

Superuser Contribution Albums not grouped together when sorting by artist

PlanPremiumCountryUKDevicePCOperating SystemWindows 11 Pro My Question or IssueHey guys, I've noticed that when I sort my Liked Songs by artist, the albums are not grouped together. Has anyone else experienced this? It's really frustrating because I ...

Casual Listener

...nstead (and then by the track). I should say it's also like this on my android phone.   Any help would be greatly appreciated!

Maria

Moderator

1226 Views

5 replies

4 likes

Android
Help
liked songs
Organisation
Windows
  • 1226 Views
  • 5 replies
  • 4 likes

Music Library Doesn't Save the Filter on Mobile

PlanPremiumOperating SystemiOS 16.6.1 So I recently updated Spotify to the most recent version. I usually haven't updated in the past. But I caved and wanted to try the DJ on mobile, to which I was told that not much had changed on the app. However, ...

Regular

Plan Premium Operating System iOS 16.6.1   So I recently updated Spotify to the most recent version. I usually haven't updated in the past. But I caved and wanted to try the DJ on mobile, t...

421 Views

0 replies

2 likes

Help
suggestion
  • 421 Views
  • 0 replies
  • 2 likes

Unable to remove Playlists I created from Folders back to main/root Library

Issue seems to be occurring on all devices I use (M1 Macbook pro, iPhone 13, older Macbook pro 2012). I haphazardly created a folder and accidentally drug some playlists into it. Now, when I try and remove the playlists from the folder, they won't le...

Regular

...hat were put into these playlists and don't want to just delete or just copy/paste them. Any help is greatly appreciated! Thanks,   Plan: Duo Country: USA   Device M1 Macbook O...

naturalimage

Regular

396 Views

1 replies

0 likes

folders
Help
Playlists
Plz help
  • 396 Views
  • 1 replies
  • 0 likes

HELP

How do users get help when they need it? There doesn't seem to be help without reading through 100 topics that aren't relevant. I need to talk to someone. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syst...

Newbie

How do users get help when they need it? There doesn't seem to be help without reading through 100 topics that aren't relevant. I need to talk to someone.  Plan Free/Premium Country &n...

kaworu_bloodpaw

Roadie

291 Views

1 replies

0 likes

Help
  • 291 Views
  • 1 replies
  • 0 likes

How do I get Spotify to learn my music preferences on single station?

How do I accomplish this? I would like 1 station or playlist. Within this I would like to load my favorite artists names and then have Spotify populate with relevant songs and to also suggest songs and other artists that I may like. By liking and dis...

Casual Listener

How do I accomplish this?   I would like 1 station or playlist. Within this I would like to load my favorite artists names and then have Spotify populate with relevant songs and to also sugges...

Amay

Spotify Star

1386 Views

3 replies

1 likes

Help
  • 1386 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Local Files wont Sync from Windows to iOS

PlanPremium- Individual PlanCountryUSADevicePC and iOSOperating SystemWindows 11 and iOS 16 My Question or IssueWhen I add songs from local files to a playlist on my computer, then add those local files to a playlist, they show up on my phone as well...

Regular

Plan Premium- Individual Plan Country USA Device PC and iOS Operating System Windows 11 and iOS 16   My Question or Issue When I add songs from local files to a playlist on my computer...

Pixelplayz2215

Regular

1622 Views

3 replies

0 likes

Help
local files
support
  • 1622 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cant sort playlist by title, album or date added

I don't seem to have any option to sort my playlist by the filters at the top anymore?Can anyone help? They aren't clickable and have no drop down arrow PremiumUKMacbook ProOS Monterey

Casual Listener

  I don't seem to have any option to sort my playlist by the filters at the top anymore? Can anyone help? They aren't clickable and have no drop down arrow     Premium UK M...

MattSuda

Spotify Star

1302 Views

8 replies

0 likes

Help
  • 1302 Views
  • 8 replies
  • 0 likes

Superuser Contribution UPDATE: Songs not in playlist playing

PlanPremiumCountrySri LankaDeviceAsus ZenBook UX434FLC_UX434FLOperating SystemWindows 10 Home Single Language My Question or IssueI just double-checked and it seems the songs are not in the playlist. This only happens for a few songs and I can't seem...

Casual Listener

Plan Premium Country Sri Lanka Device Asus ZenBook UX434FLC_UX434FL Operating System Windows 10 Home Single Language   My Question or Issue I just double-checked and it seems the ...

Vasil

Moderator

660 Views

3 replies

0 likes

bug
Bug Playlist
Help
Remove music playlist
  • 660 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I make a Collaborative Playlist Public but allow only certain users to add to it?

Premium Device(iPhone, Macbook 2017) I have a few collaborative playlists and I would like to share them with people because they have asked but I do not want to grant them the ability to add to them. I also would like to share my playlist on reddit ...

Newbie

Premium   Device (iPhone, Macbook 2017)   I have a few collaborative playlists and I would like to share them with people because they have asked but I do not want to grant them the ab...

This-App-Stinks

Music Fan

4584 Views

2 replies

3 likes

collaborative
collaborative private and public
Feature
Help
shared
Spotify
  • 4584 Views
  • 2 replies
  • 3 likes

Superuser Contribution Constantly deleting playlist info

PlanPremiumCountryUS DeviceiPhone 12 ProOperating SystemWin10 My Question or IssueSpotify keeps deleting the info of my playlist "Life is Strange lofi mix", and they're always making up excuses that it "breaks the policy rules". Literally nothing abo...

Casual Listener

Plan Premium Country US   Device iPhone 12 Pro Operating System Win10   My Question or Issue Spotify keeps deleting the info of my playlist "Life is Strange lofi mix", and they'r...

Kiril

Moderator

734 Views

4 replies

0 likes

Help
support
  • 734 Views
  • 4 replies
  • 0 likes

Superuser Contribution Blend is Deleted

PlanPremiumCountryUSADeviceComputer & Google Pixel 4aOperating SystemWindows 10 & Android 11 My Question or IssueThis is for sure like some sort of account issue or something since it is happen on my phone and laptop, but I have provided my technical...

Newbie

...ost were with my closet friends.   Any help/explanation would be greatly appreciated. 

Alex

Spotify Legend

3394 Views

1 replies

0 likes

Blend
Help
  • 3394 Views
  • 1 replies
  • 0 likes

Can't see blocked/Hidden artists on new Your Library view anymore

PlanFreeDeviceiPhone 11Operating SystemiOS 14.6 My Question or IssueThe new Your Library view is very neat and efficient but I am not able to view all the artists I've previously blocked or Hidden, so I have to try and remember artists I've blocked, ...

Visitor

Plan Free Device iPhone 11 Operating System iOS 14.6   My Question or Issue The new Your Library view is very neat and efficient but I am not able to view all the artists I've previously...

user-removed

Not applicable

5816 Views

2 replies

1 likes

Block
blocked
Blocked Artists
Help
Hidden Artists
Your Library
  • 5816 Views
  • 2 replies
  • 1 likes

Superuser Contribution Daily Mix not updating

PlanPremiumCountry DeviceiPhone XR, PCOperating SystemIOS 14.5, Windows 10 My Question or IssueFor the past couple of days now my Daily Mix has stayed the same on both my phone and computer, and I do not know how to fix this.

Visitor

Plan Premium Country   Device iPhone XR, PC Operating System IOS 14.5, Windows 10   My Question or Issue For the past couple of days now my Daily Mix has stayed the same on both m...

Eni

Moderator

528 Views

1 replies

0 likes

Help
Windows 10
  • 528 Views
  • 1 replies
  • 0 likes

Help finding a podcast

I was recently recommended a podcast on my home page that seemed interesting but I forgot to add it to my library and I can't remember the title.I know the title had a colon ( : ) in it and in the description it mentioned a book of the same name. I a...

Newbie

...he description it mentioned a book of the same name. I also know it mentions murders or crimes that are related to the book. I think it would be categorized as true crime. Any help in identifying this p...

367 Views

0 replies

0 likes

Help
podcast
true crime
  • 367 Views
  • 0 replies
  • 0 likes