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Topics with Label: Help

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Forum Posts

Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

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  • Moderator
  • Moderator
  • buddenandy
  • Gig Goer
  • 9765 Views
  • 136 replies
  • 25 likes
  • 9765 Views
  • 136 replies
  • 25 likes

Feedback on sharing the "Your Top Songs 2022" playlist

Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...

  • Moderator
  • Moderator
  • ibuprofen
  • Newbie
  • 18766 Views
  • 76 replies
  • 11 likes
  • 18766 Views
  • 76 replies
  • 11 likes

If your Wrapped is not appearing, check out this thread.

Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...

  • Moderator
  • Moderator
  • 12152122834
  • Visitor
  • 40703 Views
  • 490 replies
  • 16 likes
  • 40703 Views
  • 490 replies
  • 16 likes

Your 2022 Wrapped feedback thread

Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...

  • Moderator
  • Moderator
  • Sondering_Yuugen
  • Newbie
  • 19501 Views
  • 442 replies
  • 10 likes
  • 19501 Views
  • 442 replies
  • 10 likes

Deprecating Preview clips

Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...

  • Moderator
  • Moderator
  • tariqmehmood321
  • Casual Listener
  • 16527 Views
  • 146 replies
  • 13 likes
  • Liked Songs Playlist
    Playlists
    Your Library
  • 16527 Views
  • 146 replies
  • 13 likes

Superuser Contribution A single ambience track has ruined my suggested songs and Discover playlists. Any fix/workaround?

I have a playlist with a single white noise track I used listen to on repeat while I sleep. I did this pretty much every night for several months. But I moved and haven’t listened to it now for a few months. Shortly after I began listening to that tr...

  • Casual Listener
  • I have a playlist with a single white noise track I used listen to on repeat while I sleep. I did this pretty much every night for several months. But I moved and haven’t listened to it now for a few...
  • reganspearing
  • Newbie
  • 616 Views
  • 7 replies
  • 1 likes
  • ambience
    Discover Weekly
    Help
    suggested songs
  • 616 Views
  • 7 replies
  • 1 likes

How do I get Spotify to learn my music preferences on single station?

How do I accomplish this? I would like 1 station or playlist. Within this I would like to load my favorite artists names and then have Spotify populate with relevant songs and to also suggest songs and other artists that I may like. By liking and dis...

  • Casual Listener
  • How do I accomplish this?   I would like 1 station or playlist. Within this I would like to load my favorite artists names and then have Spotify populate with relevant songs and to also sugges...
  • Amayy
  • Spotify Star
  • 222 Views
  • 3 replies
  • 1 likes
  • Help
    Playlist
  • 222 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Local Files wont Sync from Windows to iOS

PlanPremium- Individual PlanCountryUSADevicePC and iOSOperating SystemWindows 11 and iOS 16 My Question or IssueWhen I add songs from local files to a playlist on my computer, then add those local files to a playlist, they show up on my phone as well...

  • Regular
  • Plan Premium- Individual Plan Country USA Device PC and iOS Operating System Windows 11 and iOS 16   My Question or Issue When I add songs from local files to a playlist on my computer...
  • Pixelplayz2215
  • Regular
  • 1102 Views
  • 3 replies
  • 0 likes
  • Help
    local files
    support
  • 1102 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cant sort playlist by title, album or date added

I don't seem to have any option to sort my playlist by the filters at the top anymore?Can anyone help? They aren't clickable and have no drop down arrow PremiumUKMacbook ProOS Monterey

Screenshot 2022-09-08 at 12.07.57.png
  • Casual Listener
  •   I don't seem to have any option to sort my playlist by the filters at the top anymore? Can anyone help? They aren't clickable and have no drop down arrow     Premium UK M...
  • MattSuda
  • Spotify Star
  • 273 Views
  • 8 replies
  • 0 likes
  • Help
    Playlist
    Sort
  • 273 Views
  • 8 replies
  • 0 likes

Superuser Contribution UPDATE: Songs not in playlist playing

PlanPremiumCountrySri LankaDeviceAsus ZenBook UX434FLC_UX434FLOperating SystemWindows 10 Home Single Language My Question or IssueI just double-checked and it seems the songs are not in the playlist. This only happens for a few songs and I can't seem...

  • Casual Listener
  • Plan Premium Country Sri Lanka Device Asus ZenBook UX434FLC_UX434FL Operating System Windows 10 Home Single Language   My Question or Issue I just double-checked and it seems the ...
  • Vasil
  • Moderator
  • 185 Views
  • 3 replies
  • 0 likes
  • bug
    Bug Playlist
    Help
    Playlist
    Remove music playlist
  • 185 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I make a Collaborative Playlist Public but allow only certain users to add to it?

Premium Device(iPhone, Macbook 2017) I have a few collaborative playlists and I would like to share them with people because they have asked but I do not want to grant them the ability to add to them. I also would like to share my playlist on reddit ...

  • Newbie
  • Premium   Device (iPhone, Macbook 2017)   I have a few collaborative playlists and I would like to share them with people because they have asked but I do not want to grant them the ab...
  • This-App-Stinks
  • Music Fan
  • 3278 Views
  • 2 replies
  • 3 likes
  • collaborative
    collaborative private and public
    Feature
    Help
    Playlist
    shared
    Spotify
  • 3278 Views
  • 2 replies
  • 3 likes

Superuser Contribution Constantly deleting playlist info

PlanPremiumCountryUS DeviceiPhone 12 ProOperating SystemWin10 My Question or IssueSpotify keeps deleting the info of my playlist "Life is Strange lofi mix", and they're always making up excuses that it "breaks the policy rules". Literally nothing abo...

  • Casual Listener
  • Plan Premium Country US   Device iPhone 12 Pro Operating System Win10   My Question or Issue Spotify keeps deleting the info of my playlist "Life is Strange lofi mix", and they'r...
  • Kiril
  • Moderator
  • 208 Views
  • 4 replies
  • 0 likes
  • Help
    support
  • 208 Views
  • 4 replies
  • 0 likes

Superuser Contribution Blend is Deleted

PlanPremiumCountryUSADeviceComputer & Google Pixel 4aOperating SystemWindows 10 & Android 11 My Question or IssueThis is for sure like some sort of account issue or something since it is happen on my phone and laptop, but I have provided my technical...

  • Newbie
  • ...ost were with my closet friends.   Any help/explanation would be greatly appreciated. 
  • Alex
  • Moderator
  • 1976 Views
  • 1 replies
  • 0 likes
  • Blend
    Help
  • 1976 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist recommendation refresh button issues when pressing it

Playlist recommendetion not bringing out new songs and button when pressing more than 3 times overlapping with the recommended songs Operating system: Windows 11 Using Spotify premium Songs in playlist: 369

  • Casual Listener
  • Playlist recommendetion not bringing out new songs and button when pressing more than 3 times overlapping with the recommended songs   Operating system: Windows 11   Using Spotify premi...
  • Alex
  • Moderator
  • 161 Views
  • 3 replies
  • 1 likes
  • Bug Windows
    Help
    recommendation
  • 161 Views
  • 3 replies
  • 1 likes

Can't see blocked/Hidden artists on new Your Library view anymore

PlanFreeDeviceiPhone 11Operating SystemiOS 14.6 My Question or IssueThe new Your Library view is very neat and efficient but I am not able to view all the artists I've previously blocked or Hidden, so I have to try and remember artists I've blocked, ...

  • Visitor
  • Plan Free Device iPhone 11 Operating System iOS 14.6   My Question or Issue The new Your Library view is very neat and efficient but I am not able to view all the artists I've previously...
  • eric8bits
  • Casual Listener
  • 3736 Views
  • 2 replies
  • 1 likes
  • Block
    blocked
    Blocked Artists
    Help
    Hidden Artists
    Your Library
  • 3736 Views
  • 2 replies
  • 1 likes

Superuser Contribution Daily Mix not updating

PlanPremiumCountry DeviceiPhone XR, PCOperating SystemIOS 14.5, Windows 10 My Question or IssueFor the past couple of days now my Daily Mix has stayed the same on both my phone and computer, and I do not know how to fix this.

  • Visitor
  • Plan Premium Country   Device iPhone XR, PC Operating System IOS 14.5, Windows 10   My Question or Issue For the past couple of days now my Daily Mix has stayed the same on both m...
  • Eni
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • Daily Mix
    Help
    Windows 10
  • 193 Views
  • 1 replies
  • 0 likes

Help finding a podcast

I was recently recommended a podcast on my home page that seemed interesting but I forgot to add it to my library and I can't remember the title.I know the title had a colon ( : ) in it and in the description it mentioned a book of the same name. I a...

  • Newbie
  • ...he description it mentioned a book of the same name. I also know it mentions murders or crimes that are related to the book. I think it would be categorized as true crime. Any help in identifying this p...
  • 150 Views
  • 0 replies
  • 0 likes
  • Help
    podcast
    true crime
  • 150 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Why i cant open playlist artist

I'm from Indonesia, I want to ask if Spotify is currently having problems? When I type in the artist's name and then click on the artist there is a "Check Connection" notification while at that time I am opening an online game. And also I can not cha...

  • Visitor
  • I'm from Indonesia, I want to ask if Spotify is currently having problems?  When I type in the artist's name and then click on the artist there is a "Check Connection" notification while at that...
  • Mario
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Help
  • 304 Views
  • 1 replies
  • 0 likes

Spotify Generated Playlists

Device(iPhone 11) My Question or IssueI noticed I used to be able to choose artists (most likely on my phone) and the selection of artists would be used to generate music from them as well as similar artists. In my playlists section, it reads: "Your ...

  • Casual Listener
  •   Device (iPhone 11)   My Question or Issue I noticed I used to be able to choose artists (most likely on my phone) and the selection of artists would be used to generate music from th...
  • 243 Views
  • 0 replies
  • 0 likes
  • Help
    Playlists
    Spotify General
    Spotify generated
  • 243 Views
  • 0 replies
  • 0 likes

Solved!! Accidentally deleted songs from playlist - want to revert playlist to previous version

Plan - FreeCountry - UKDevice - Desktop PCOperating System - Windows 10 My Question or IssueHello,I have been reorganising my music libraries across my devices and services (such as google play music, etc.). I made a big mistake and I'm panicking a b...

  • Visitor
  • ...ervices (such as google play music, etc.). I made a big mistake and I'm panicking a bit, so help would be greatly appreciated.   I have 2 main Spotify playlists: The standard, auto g...
  • TreyAnastasio
  • Spotify Star
  • 6705 Views
  • 1 replies
  • 0 likes
  • deleted
    Help
    Playlist
    Removed
    revert
    Urgent
  • 6705 Views
  • 1 replies
  • 0 likes

I’m being haunted by Norwegian music.

My suggested songs on several playlists are currently being haunted by Norwegian music and musicians. Every refresh more Norwegian songs pop up, and when the song is in English, it’s by a Norwegian artist. I’m losing my mind, I’ve been suffering with...

  • Visitor
  • ...’m sure your songs are great, but I am not Norwegian and would like this horror to stop. I refresh my suggested many a time, it is still there. Photos attached to show my pain.   Please help, I...
  • 246 Views
  • 0 replies
  • 0 likes
  • Help
    recommandation
    recommended
    Recommended Songs
  • 246 Views
  • 0 replies
  • 0 likes

Help with Queue

I've been very confused when listening to spodify because as soon as I switched to spodify premium, my queue would act very weird. I could listen to a song, and then music I have never even heard of, let alone added to my playlists would play. I'm ju...

  • Casual Listener
  • I've been very confused when listening to spodify because as soon as I switched to spodify premium, my queue would act very weird. I could listen to a song, and then music I have never even heard of,...
  • MrGC
  • Music Fan
  • 666 Views
  • 3 replies
  • 0 likes
  • Help
    queue
  • 666 Views
  • 3 replies
  • 0 likes

Archive Of Previous Songs on a Public Playlist

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3 Operating SystemMacOS / Android Oreo My Question or IssueHello, As a long time Spotify listener, about 3 years ago when I was only dating my fiance, there was a public playlist we listened to a lot....

  • Newbie
  • Plan Premium Country United States Device Google Pixel 3  Operating System MacOS /  Android Oreo   My Question or Issue Hello,   As a long time Spotify listener, ...
  • 361 Views
  • 0 replies
  • 0 likes
  • Help
    Playlist
    public playlist
    Spotify Premium
  • 361 Views
  • 0 replies
  • 0 likes

Superuser Contribution HELP- MY ALBUMS WONT DOWNLOAD !

As an avid music listener, my spotify is a sacred place. but recently it won't let me download new albums, it just says 'waiting to download'. I have a premium account, so it would normally let me download albums. and I've got loads of storage left. ...

Screenshot_20200512-055644_Spotify.jpg
  • Visitor
  • ...ndownloaded  every single album on my account, then i spend hours downloading hundreds of albums again. please help me, cause not being able to listen to some of my music is causing major a...
  • Mario
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • downloads
    Help
    please
  • 203 Views
  • 1 replies
  • 0 likes

PLEASE HELP ME, I AM ON MY HAND AND KNEES BEGGING/PLEADING TO YOU.

DEAR SPOTIFY, IF YOU WOULD LISTEN TO ME YOU WOULD BE MY FAVORITE MUSIC PROVIDER.1) LET ME BLOCK SCARY FOLLOWERS. I AM BEING STALKED, TAKEN ADVANTAGE OF, AND HARASSED. I AM WORRIED ABOUT MY SAFETY AND THE SAFETY OF MY CHILDREN. I AM BEING HACKED. YET ...

  • Visitor
  • ...O PAY FOR SPOTIFY, HELP ME, HELP YOU. 3) why is it when I try to add an entire artist to my playlist it does not select all the songs? 4) Why are songs/artists constantly disappearing? I am deeply s...
  • 444 Views
  • 0 replies
  • 1 likes
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    advanced
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  • 444 Views
  • 0 replies
  • 1 likes