Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: bug

Labels

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • R_Rauli
  • Newbie
  • 264694 Views
  • 87 replies
  • 87 likes
  • 264694 Views
  • 87 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • rolllex
  • Music Fan
  • 125588 Views
  • 218 replies
  • 43 likes
  • 125588 Views
  • 218 replies
  • 43 likes

Superuser Contribution My likes keep disappearing from songs, randomly

PlanPremiumCountryHungaryDeviceAndroid 9 phone, desktop PCOperating SystemAndroid, Windows 10 My Question or IssueMy likes keep disappearing from songs, randomly. It's something like if i like new songs, older likes removed. Are the number of likes a...

  • Casual Listener
  • Plan Premium Country Hungary Device Android 9 phone, desktop PC Operating System Android, Windows 10   My Question or Issue My likes keep disappearing from songs, randomly. It's someth...
  • Skyywalker95
  • Visitor
  • 9408 Views
  • 26 replies
  • 8 likes
  • bug
    disappearing
    like
    limit
  • 9408 Views
  • 26 replies
  • 8 likes

Superuser Contribution [Privacy] Sharing single song shares whole playlist "On Repeat" - can't make private

Plan: Premium, GermanyTested Devices: iPhone XS, Pixel 5, MacOS When copying a share link from a single song from within the "On Repeat" playlist, the whole "On Repeat" playlist is shared and not only the song selected. This happens on both iOS and A...

  • Regular
  • ...onstantly reflects my listening habit, this is quite a privacy issue for me! Apart from fixing the initial share BUG, this type of playlist also need the "Make Private" option!   (This rather o...
  • SLAY_ham
  • Casual Listener
  • 2297 Views
  • 6 replies
  • 2 likes
  • bug
    playlist privacy
  • 2297 Views
  • 6 replies
  • 2 likes

Solved!!Superuser Contribution 1000+ songs in a playlist disappeared

Plan: PremiumCountry: USA DeviceAll - MacBook Pro desktop app, Samsung Galaxy Z Flip My Question or IssueI have a playlist called All Songs in which I put all my liked songs + many more because I like to be able to custom sort it. It had 1500 songs i...

  • Regular
  • Plan: Premium Country: USA   Device All - MacBook Pro desktop app, Samsung Galaxy Z Flip   My Question or Issue I have a playlist called All Songs in which I put all my liked so...
  • sharms27
  • Regular
  • 2613 Views
  • 8 replies
  • 0 likes
  • bug
    deleted
    disappeared
  • 2613 Views
  • 8 replies
  • 0 likes

Superuser Contribution Can't add local song to a playlist with 1000+ songs

Plan:Premium IndividualDevice: Windows 11 PCAndroidSpotify Version:Spotify for Windows (64 bit)1.2.32.997.g4c6498b6When trying to add a song from my local files spotify refuses to add it to a playlist I have with over 1.000+ songs and I have no idea ...

  • Newbie
  • Plan: Premium Individual Device:  Windows 11 PC Android Spotify Version: Spotify for Windows (64 bit) 1.2.32.997.g4c6498b6 When trying to add a song from my local files spotify ref...
  • Toninalam
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • add song
    Android
    bug
    PC
    playlist
    Windows
  • 414 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Bug] When adding songs from one playlist to another, 'add new ones' adds duplicate songs

PlanPremium CountryUK/England DeviceOccurs on all devices I've tested on - iPhone 14, Macbook and Windows PC Operating SystemiOS 17.5.1Latest MacOSLatest WindowsNo betas or previews, just latest public releasesHas been occurring for a while, so also ...

  • Regular
  • Plan Premium   Country UK/England   Device Occurs on all devices I've tested on - iPhone 14, Macbook and Windows PC   Operating System iOS 17.5.1 Latest MacOS Latest Window...
  • OscarDC
  • Moderator
  • 333 Views
  • 1 replies
  • 0 likes
  • bug
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs have a high pitching noise when using high audio quality

PlanPremium DeviceReproduced on two of my devices: iPhone 11 Pro max and Windows Laptop + AirPods ProOperating SystemiOS 14.4.2, Windows 10 My Question or IssueReproducing this problem is fairly simple and it seem to happen only on Blackpinks's artis...

  • Visitor
  • ...ithout AirPods Pro. Though the bug is shared between my Computer and Phone. I just found those two songs to have this problem, all the other ones in my library behave normally when setting a higher quality....
  • Treoctone
  • Visitor
  • 5092 Views
  • 6 replies
  • 2 likes
  • bug
  • 5092 Views
  • 6 replies
  • 2 likes

Superuser Contribution Umm sorry Spotify, did you just have a hiccup ?

Hi, So every 6 months I have a Spotify routine to ensure all my liked songs keep their integrity. I'm so glad I'm doing this, I'll explain how I do it but you can skip the next paragraph if you're not interested. First I'll scroll through all my like...

  • Regular
  • ...now about. And when listening to it, I was sure I didn't like it by myself, not my dope at all. As you can see in the video, the date of the like is from last year, which means the bug happened b...
  • Vasil
  • Moderator
  • 380 Views
  • 1 replies
  • 1 likes
  • bug
    liked playlist
    liked songs
    Liked Songs Playlist
    unlike
  • 380 Views
  • 1 replies
  • 1 likes

Audiobooks on home page in wrong language

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueSee image, GUI language and audiobooks language do not match.

  • Casual Listener
  •   Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue See image, GUI language and audiobooks language do not match.
  • aniareo
  • Newbie
  • 4673 Views
  • 1 replies
  • 0 likes
  • bug
  • 4673 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto Play still enabled whatever configured on settings

Hello, i don't know how i could report bug or contact directly Spotify for this kind of problem. Autoplay was activated without my consent and yes, i disabled it. But it's still persist for no reasons. I needs to know what's is going on. Someone can ...

  • Casual Listener
  • Hello, i don't know how i could report bug or contact directly Spotify for this kind of problem. Autoplay was activated without my consent and yes, i disabled it. But it's still persist for no r...
  • fy5
  • Casual Listener
  • 724 Views
  • 4 replies
  • 3 likes
  • autoplay
    bug
    Spotify
  • 724 Views
  • 4 replies
  • 3 likes

Superuser Contribution Local file's Cover Art not showing up in some files

Some of the files from local files don't show their covers I tried checking the files to see if there was something wrong with their covers but that wasn't the case I also tried re downloading but got the same result, the issue does not seem to be re...

  • Newbie
  • Some of the files from local files don't show their covers I tried checking the files to see if there was something wrong with their covers but that wasn't the case I also tried re downloading but go...
  • Not applicable
  • 2408 Views
  • 2 replies
  • 0 likes
  • album art
    Album Cover
    bug
    bug report
    Your Library
  • 2408 Views
  • 2 replies
  • 0 likes

Superuser Contribution 200 characters instead of 100 in a playlist name and 512 characters instead of 300 in a description

PlanFree/PremiumCountryUSAOperating SystemWindows 10 Issue:you can inspect element on a playlist name and change the 100 in (maxlength="100") to 200 and it will save. (200 is the max any higher will reset.) Edit:You can do the same thing to the descr...

  • Casual Listener
  •   Plan Free/Premium Country USA Operating System Windows 10   Issue: you can inspect element on a playlist name and change the 100 in (maxlength="100") to 200 and it will save. (20...
  • CozyCat
  • Regular
  • 2821 Views
  • 3 replies
  • 0 likes
  • bug
    playlist name
  • 2821 Views
  • 3 replies
  • 0 likes

Superuser Contribution “Device limit reached". Yes... and... so what, now what?

Plan: PremiumDevices: n+1 (see below)Operating System: Android, Windows, etc. (see below) My Question or Issue I got his up with this issue: "Device limit reached. Remove all downloads from another device to listen offline with this one."I can only h...

  • Regular
  • ...imit reached. Remove all downloads from another device to listen offline with this one." I can only hope this is a server-side bug, as going through my Profile web portal yields an illegible black-on-b...
  • Vasil
  • Moderator
  • 1335 Views
  • 3 replies
  • 1 likes
  • bug
    device limit
  • 1335 Views
  • 3 replies
  • 1 likes

Superuser Contribution Liked tracks out of order — Old likes showing up as recently added

Premium Plan Country Germany DevicePixel Android, Web Desktop, and Mac DesktopOperating System My Question or IssueStarting today, I noticed that my Likes were out of order, specifically a huge chunk of very old likes were shown in the last couple of...

  • Regular
  • Premium Plan  Country Germany   Device Pixel Android, Web Desktop, and Mac Desktop Operating System   My Question or Issue Starting today, I noticed that my Likes were out of o...
  • OscarDC
  • Moderator
  • 735 Views
  • 5 replies
  • 1 likes
  • bug
    liked tracks
  • 735 Views
  • 5 replies
  • 1 likes

Superuser Contribution Incorrect amount of Liked songs on artist liked songs page.

DeviceiPhone X & Windows 10 My Question or IssueThe Screenshots explained a lot, a few years back I use to love these guys after a while grew stale, and cleaned off almost all songs for a few (around 5 liked songs). Now I found out there is this bug ...

  • Visitor
  • ...ongs for a few (around 5 liked songs).  Now I found out there is this bug with the liked songs on their page. I know myself I no longer have these liked to expect for a few.
  • Vasil
  • Moderator
  • 1775 Views
  • 4 replies
  • 1 likes
  • bug
  • 1775 Views
  • 4 replies
  • 1 likes

Superuser Contribution UPDATE: Songs not in playlist playing

PlanPremiumCountrySri LankaDeviceAsus ZenBook UX434FLC_UX434FLOperating SystemWindows 10 Home Single Language My Question or IssueI just double-checked and it seems the songs are not in the playlist. This only happens for a few songs and I can't seem...

  • Casual Listener
  • Plan Premium Country Sri Lanka Device Asus ZenBook UX434FLC_UX434FL Operating System Windows 10 Home Single Language   My Question or Issue I just double-checked and it seems the ...
  • Vasil
  • Moderator
  • 538 Views
  • 3 replies
  • 0 likes
  • bug
    Bug Playlist
    Help
    Remove music playlist
  • 538 Views
  • 3 replies
  • 0 likes

Superuser Contribution Suffle button un-shuffles the queue

PlanPremiumDeviceDesktop Pressing the "Shuffle" button while playing multiple playlists makes the same song repeat multiple times one after the other. See screenshot for example.

  • Casual Listener
  • Plan Premium Device Desktop   Pressing the "Shuffle" button while playing multiple playlists makes the same song repeat multiple times one after the other. See screenshot for example. &n...
  • Kiril
  • Moderator
  • 398 Views
  • 1 replies
  • 0 likes
  • bug
    Desktop
    shuffle
  • 398 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Bug] [Desktop] [Mac M1] Deleted old playlist appears on home screen

PlanPremiumCountryIsrael DeviceMac mini m1 2020 - MacOS Monterey My Question or IssueI found for some reason old playlist i created and deleted long time ago appears on my home screen, when i trying to delete it i get error: "something went wrong" an...

  • Roadie
  • Plan Premium Country Israel   Device Mac mini m1 2020 - MacOS Monterey    My Question or Issue I found for some reason old playlist i created and deleted long time ago appears...
  • Ver
  • Spotify Legend
  • 897 Views
  • 5 replies
  • 0 likes
  • 12
    bug
    Desktop
    Mac
  • 897 Views
  • 5 replies
  • 0 likes

Superuser Contribution Daily Drive play issues

PlanPremiumCountryUSADeviceOneplus 7 ProOperating SystemAndroid 11 / Oxygen OS My Question or IssueI tried to listen to my Daily Drive this morning, but instead of playing the playlist, it played a couple podcast episodes and stopped. I tried manuall...

  • Casual Listener
  • Plan Premium Country USA Device Oneplus 7 Pro Operating System Android 11 / Oxygen OS   My Question or Issue I tried to listen to my Daily Drive this morning, but instead of playing th...
  • Jeremy
  • Spotify Legend
  • 783 Views
  • 1 replies
  • 0 likes
  • bug
    Daily Drive
    Hub
    made for you
  • 783 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleting playlists with long names causes them to go off-screen

PlanFree/PremiumCountryUSAOperating SystemWindows 10 Issue:Deleting playlists with long names ex: "wmwmwmwmwm..." causes them to go off-screen (see attachment) this goes unnoticed if the playlist has spaces however and also works perfectly fine on Mo...

off-screen.png
  • Casual Listener
  •   Plan Free/Premium Country USA Operating System Windows 10   Issue: Deleting playlists with long names ex: "wmwmwmwmwm..." causes them to go off-screen (see attachment) this goe...
  • Alex
  • Spotify Legend
  • 595 Views
  • 3 replies
  • 0 likes
  • bug
    playlist name
  • 595 Views
  • 3 replies
  • 0 likes

Superuser Contribution Anyone can add to collaborative playlist

PlanPremium/FamilyCountryUSDeviceiPhone XS, Lenovo T480, Samsung S20, iPhone 12, and Macbook 13"Operating SystemiOS 14, MacOS 10.10-11, Windows 10, Android My Question or IssueIt seems that anyone can add to any collaborative playlist. This allows th...

  • Casual Listener
  • ...I see that there is a feature request in Ideas that would solve this but I believe this goes beyond features and should be considered a bug.  If someone had created a playlist to share w...
  • Eni
  • Moderator
  • 3717 Views
  • 3 replies
  • 1 likes
  • bug
    collabor
    collaborative
    collaborative private and public
  • 3717 Views
  • 3 replies
  • 1 likes