Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: queue wrong

Labels

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Elli_963
  • Regular
  • 51874 Views
  • 57 replies
  • 58 likes
  • 51874 Views
  • 57 replies
  • 58 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • dtulipo
  • Visitor
  • 20703 Views
  • 43 replies
  • 28 likes
  • 20703 Views
  • 43 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Nadine2047
  • Newbie
  • 116624 Views
  • 59 replies
  • 48 likes
  • Connect
    JAM
  • 116624 Views
  • 59 replies
  • 48 likes

Superuser Contribution Premium User, shuffle is off but Spotify still shuffling songs -prior support suggestions don't work

PlanPremiumCountryUSDeviceWindows 10 Dell laptop in particular, but site-wideMy Question or IssueSo after being sick of only hearing the same 100 songs on my playlist if I used shuffle play, I decided to try what I thought was a fool-proof method of ...

  • Casual Listener
  • Plan Premium Country US Device Windows 10 Dell laptop in particular, but site-wide My Question or Issue So after being sick of only hearing the same 100 songs on my playlist if I used shuffle ...
  • sithbelle89
  • Casual Listener
  • 950 Views
  • 4 replies
  • 0 likes
  • queue wrong
    shuffle off
  • 950 Views
  • 4 replies
  • 0 likes