Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: playback

Labels

Forum Posts

Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

Dian_0-1673963885652.png
  • Moderator
  • Moderator
  • Kyrie_Rossano
  • Visitor
  • 7551 Views
  • 114 replies
  • 22 likes
  • 7551 Views
  • 114 replies
  • 22 likes

Feedback on sharing the "Your Top Songs 2022" playlist

Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...

  • Moderator
  • Moderator
  • ibuprofen
  • Newbie
  • 17972 Views
  • 76 replies
  • 11 likes
  • 17972 Views
  • 76 replies
  • 11 likes

If your Wrapped is not appearing, check out this thread.

Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...

  • Moderator
  • Moderator
  • 12152122834
  • Visitor
  • 39674 Views
  • 490 replies
  • 16 likes
  • 39674 Views
  • 490 replies
  • 16 likes

Your 2022 Wrapped feedback thread

Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...

  • Moderator
  • Moderator
  • Sondering_Yuugen
  • Newbie
  • 18855 Views
  • 442 replies
  • 10 likes
  • 18855 Views
  • 442 replies
  • 10 likes

Deprecating Preview clips

Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...

  • Moderator
  • Moderator
  • Yordan
  • Moderator
  • 15126 Views
  • 144 replies
  • 13 likes
  • Liked Songs Playlist
    Playlists
    Your Library
  • 15126 Views
  • 144 replies
  • 13 likes

Superuser Contribution My playlist on my Android phone does not play in full

I have a playlist that contains about 50 hours of music. The playlist is downloaded onto my Android phone. When I tell the app to play this playlist in shuffle only a small subset of music is played and then loops back to the beginning instead of con...

  • Casual Listener
  • I have a playlist that contains about 50 hours of music. The playlist is downloaded onto my Android phone. When I tell the app to play this playlist in shuffle only a small subset of music is played ...
  • Kiril
  • Moderator
  • 378 Views
  • 1 replies
  • 0 likes
  • Mobile
    playback
    Playlist
  • 378 Views
  • 1 replies
  • 0 likes