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Topics with Label: support

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Forum Posts

Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

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  • Moderator
  • Moderator
  • cr1el_-03q33w
  • Newbie
  • 10045 Views
  • 140 replies
  • 26 likes
  • 10045 Views
  • 140 replies
  • 26 likes

Feedback on sharing the "Your Top Songs 2022" playlist

Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...

  • Moderator
  • Moderator
  • ibuprofen
  • Newbie
  • 18805 Views
  • 76 replies
  • 11 likes
  • 18805 Views
  • 76 replies
  • 11 likes

If your Wrapped is not appearing, check out this thread.

Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...

  • Moderator
  • Moderator
  • 12152122834
  • Visitor
  • 40828 Views
  • 490 replies
  • 16 likes
  • 40828 Views
  • 490 replies
  • 16 likes

Your 2022 Wrapped feedback thread

Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...

  • Moderator
  • Moderator
  • elee0171
  • Visitor
  • 19550 Views
  • 443 replies
  • 10 likes
  • 19550 Views
  • 443 replies
  • 10 likes

Deprecating Preview clips

Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...

  • Moderator
  • Moderator
  • tariqmehmood321
  • Casual Listener
  • 16615 Views
  • 146 replies
  • 13 likes
  • Liked Songs Playlist
    Playlists
    Your Library
  • 16615 Views
  • 146 replies
  • 13 likes

Wrapped is not eligible for premium users in Bangladesh

PlanPremiumCountryBangladeshDeviceiPhone 13 Pro MaxOperating SystemiOS 16 My Question or Issue Hey,It seems that users from Bangladesh are not eligible for Spotify Wrapped 2022. I know that it is system generated, but it is unacceptable to users who ...

  • Newbie
  • ...rapped 2022. I know that it is system generated, but it is unacceptable to users who have paid and waited the whole year for this. We already contacted Spotify Support with our issue but to no avail....
  • hans-jürgen
  • Roadie
  • 4454 Views
  • 45 replies
  • 72 likes
  • 2022
    Bangladesh
    Ineligible
    region
    support
    wrapped
  • 4454 Views
  • 45 replies
  • 72 likes

Solved!!Superuser Contribution Local Files wont Sync from Windows to iOS

PlanPremium- Individual PlanCountryUSADevicePC and iOSOperating SystemWindows 11 and iOS 16 My Question or IssueWhen I add songs from local files to a playlist on my computer, then add those local files to a playlist, they show up on my phone as well...

  • Regular
  • Plan Premium- Individual Plan Country USA Device PC and iOS Operating System Windows 11 and iOS 16   My Question or Issue When I add songs from local files to a playlist on my computer...
  • Pixelplayz2215
  • Regular
  • 1102 Views
  • 3 replies
  • 0 likes
  • Help
    local files
    support
  • 1102 Views
  • 3 replies
  • 0 likes

Superuser Contribution Constantly deleting playlist info

PlanPremiumCountryUS DeviceiPhone 12 ProOperating SystemWin10 My Question or IssueSpotify keeps deleting the info of my playlist "Life is Strange lofi mix", and they're always making up excuses that it "breaks the policy rules". Literally nothing abo...

  • Casual Listener
  • Plan Premium Country US   Device iPhone 12 Pro Operating System Win10   My Question or Issue Spotify keeps deleting the info of my playlist "Life is Strange lofi mix", and they'r...
  • Kiril
  • Moderator
  • 208 Views
  • 4 replies
  • 0 likes
  • Help
    support
  • 208 Views
  • 4 replies
  • 0 likes

Superuser Contribution Uploading Local Files

All information I've seen on this is outdated, so I'm hoping for some fresh answers. I'm brand new to spotify since google play music is shutting down, and frustrations over not having a functioning music library aside, I can't seem to find any setti...

  • Visitor
  • ...unctioning music library aside, I can't seem to find any settings to upload local mp3 files. Looking it up on Support says that there should be a settings menu for desktop to upload these, but it's not a...
  • Ivan
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • Account
    local files
    settings
    support
  • 325 Views
  • 1 replies
  • 0 likes