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Topics with Label: lost progress

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3110 Views
  • 49 replies
  • 2 likes
  • 3110 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • demicarre
  • Casual Listener
  • 11578 Views
  • 256 replies
  • 12 likes
  • 11578 Views
  • 256 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 819 Views
  • 1 replies
  • 0 likes
  • 819 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost podcast progress

PlanPremiumCountryUSADevicesiPhone 8, Samsung Galaxy S8, MacBook ProOperating SystemiOS 12.3, Android 9.0, macOS 10.14 My Question or IssuePausing a podcast for more than a few minutes before resuming causes the progress to be lost and the podcast to...

  • Regular
  • Plan Premium Country USA Devices iPhone 8, Samsung Galaxy S8, MacBook Pro Operating System iOS 12.3, Android 9.0, macOS 10.14   My Question or Issue Pausing a podcast for more than a f...
  • Alex
  • Moderator
  • 4857 Views
  • 30 replies
  • 31 likes
  • lost progress
    lost spot
    Podcasts
    restarting podcasts
  • 4857 Views
  • 30 replies
  • 31 likes