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Please see below the most popular frequently asked questions.

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Topics with Label: Account

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3110 Views
  • 49 replies
  • 2 likes
  • 3110 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • demicarre
  • Casual Listener
  • 11582 Views
  • 256 replies
  • 12 likes
  • 11582 Views
  • 256 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 819 Views
  • 1 replies
  • 0 likes
  • 819 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution On Repeat playlist not updating

PlanPremiumCountryUnited KingdomDevice(Samsung Galaxy 9, Windows 10 PC, Macbook Pro 2017)Operating System( Android Pie, Windows 10, macOS Catalina) My Question or IssueThe songs on my on repeat playlist have not changed for several months, even thoug...

  • Visitor
  • Plan Premium Country United Kingdom Device (Samsung Galaxy 9, Windows 10 PC, Macbook Pro 2017) Operating System ( Android Pie, Windows 10, macOS Catalina)   My Question or Issue The so...
  • dajaganz
  • Regular
  • 22884 Views
  • 11 replies
  • 4 likes
  • Account
    Libary
    Playlists
  • 22884 Views
  • 11 replies
  • 4 likes

Solved!!Superuser Contribution Made for You playlists not updating

PlanPremiumCountryUKDevice(iPhone 11, Dell XPS)Operating System(iOS 13.7, Windows 10) My Question or IssueThis issue affects my account across multiple devices (primarily iPhone 11 and Spotify Web on Windows 10). My "Made for You" playlists (Daily Dr...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 11, Dell XPS) Operating System (iOS 13.7, Windows 10)   My Question or Issue This issue affects my account across multiple devices (primarily i...
  • vsdmitriy
  • Visitor
  • 6404 Views
  • 8 replies
  • 1 likes
  • Account
    Premium
  • 6404 Views
  • 8 replies
  • 1 likes

Superuser Contribution eliminar dispositivos

Hola! ahora no aparece la opción para quitar dispositivos offline en el menú de la cuenta, como los puedo eliminar?

  • Newbie
  • Hola! ahora no aparece la opción para quitar dispositivos offline en el menú de la cuenta, como los puedo eliminar?   
  • Eni
  • Moderator
  • 258 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 258 Views
  • 3 replies
  • 0 likes

Superuser Contribution Block/remove certain podcasts from my home page

PlanFamily PremiumCountryCanada My Question or IssueWhy can't I remove/block podcasts and certain creators from showing up on my homepage permanently? For the past 3 years a certain podcast has been front and centre on my home page. I either listened...

  • Newbie
  • Plan Family Premium Country Canada   My Question or Issue Why can't I remove/block podcasts and certain creators from showing up on my homepage permanently?    For the past 3 y...
  • 4s52k7j96e
  • Newbie
  • 433 Views
  • 2 replies
  • 5 likes
  • Account
    Free
    Login
    Security
    Subscription
  • 433 Views
  • 2 replies
  • 5 likes

Solved!!Superuser Contribution Playlist disappeared without being deleted but followers can still access

PremiumUKAll Devices My Question or IssueOne of playlists disappeared from my list without me deleting it but anyone following can still access it. If they share a link with me i can also access the playlist and when i do get in I get all the usual o...

  • Regular
  • Premium UK All Devices   My Question or Issue One of playlists disappeared from my list without me deleting it but anyone following can still access it. If they share a link with me i can a...
  • emmajemma33
  • Casual Listener
  • 7995 Views
  • 6 replies
  • 0 likes
  • Account
    missing
    Playlist
  • 7995 Views
  • 6 replies
  • 0 likes

Superuser Contribution Facebook profile photo updates still shows on Spotify after disconnecting

Hi, I had originally signed up for Spotify using my Facebook account, but since then I've disconnected Facebook from Spotify (from FB and Spotify) and I'm using an email+password combo to login. However, when I updated my profile photo on Facebook re...

  • Newbie
  • Hi,   I had originally signed up for Spotify using my Facebook account, but since then I've disconnected Facebook from Spotify (from FB and Spotify) and I'm using an email+password combo to l...
  • Ver
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Facebook
    Spotify
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different number of songs on computer and phone

Different number of songs on computer and phone.PlanPremiumCountryUSADeviceiPhone XR and HP computerOperating SystemiOS 10 My Question or IssueOn one of my playlists, my phone says that there is one amount of songs but my computer says that there is ...

  • Casual Listener
  • Different number of songs on computer and phone. Plan Premium Country USA Device iPhone XR and HP computer Operating System iOS 10   My Question or Issue On one of my playlists, my ph...
  • zorpazorp
  • Newbie
  • 2785 Views
  • 6 replies
  • 1 likes
  • Account
  • 2785 Views
  • 6 replies
  • 1 likes

Superuser Contribution Local files not syncing from computer to iphone

PlanPremiumCountryUS Deviceiphone 7 and windows pc My Question or IssueI have 3 local files that I got onto my pc that play fine and have been downloaded fine on there. However I would also like to play them on my phone and they only show up as grey ...

  • Regular
  • Plan Premium Country US   Device iphone 7 and windows pc   My Question or Issue I have 3 local files that I got onto my pc that play fine and have been downloaded fine on there. Ho...
  • reine844
  • Regular
  • 445 Views
  • 8 replies
  • 0 likes
  • Account
    local files
    Local files for Spotify Mobile
    Local files not downloading
    Subscription
  • 445 Views
  • 8 replies
  • 0 likes

Superuser Contribution Same unknown songs appearing in multiple playlists, with no options to remove

I seem to have unknown songs appearing in multiple play lists, the option to remove from playlist is greyed out, and there seems no other way to remove. I have checked Apps and nothing unknown there.Logged out of everywhere and changed password. See ...

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  • Casual Listener
  • I seem to have unknown songs appearing in multiple play lists, the option to remove from playlist is greyed out, and there seems no other way to remove.   I have checked Apps and nothing unkno...
  • Elena
  • Moderator
  • 253 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 253 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recently played and Jump back in don't change

PlanPremiumCountryLithuaniaDeviceSamsung Galaxy 7 and PCOperating SystemAndroid 8.0 and Win10 My Question or IssueRecently played and Jump back in are staying the same although I have been listening to different albums, playlists etc. for a good week...

  • Casual Listener
  •   Plan Premium Country Lithuania Device Samsung Galaxy 7 and PC Operating System Android 8.0 and Win10   My Question or Issue Recently played and Jump back in are staying the sam...
  • Elena
  • Moderator
  • 1496 Views
  • 3 replies
  • 1 likes
  • Account
    Other
  • 1496 Views
  • 3 replies
  • 1 likes

Superuser Contribution Recently Played won't remove a particular song

PlanPremiumDevicePCOperating SystemWindows 10 My Question or Issue So basically, I've been annoyed by a particular song that I only listened to once and didn't like repeatedly showing up in my Recently Played despite having removed it from my Recentl...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue   So basically, I've been annoyed by a particular song that I only listened to once and didn't like repeat...
  • Ivan
  • Spotify Legend
  • 747 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 747 Views
  • 5 replies
  • 0 likes

Superuser Contribution My playlists are all public but I haven't made them public

I have NEVER made my playlists public yet they are. All the switches are turned off in the Spotify section in my prefs on the desktop version and all playlists are made secret on the mobile version. I've tried logging on and off but all the playlists...

  • Music Fan
  • I have NEVER made my playlists public yet they are. All the switches are turned off in the Spotify section in my prefs on the desktop version and all playlists are made secret on the mobile version. ...
  • Greggy300
  • Music Fan
  • 438 Views
  • 6 replies
  • 0 likes
  • Account
  • 438 Views
  • 6 replies
  • 0 likes

Shuffle 2 Lists From 2 Users

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • TreyAnastasio
  • Spotify Star
  • 291 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Login
  • 291 Views
  • 1 replies
  • 1 likes

Playlists not showing on recover playlists

PlanPremium CountryAustralia DeviceMac My Question or IssueI tried to recover my playlists but only 1 of them showed out of like 20-ish. I tried refreshing but it didn't work. I tried it yesterday and all my playlists showed but now they're all gone.

  • Newbie
  • Plan Premium   Country Australia   Device Mac   My Question or Issue I tried to recover my playlists but only 1 of them showed out of like 20-ish. I tried refreshing but it d...
  • idjolie
  • Regular
  • 1022 Views
  • 2 replies
  • 1 likes
  • Account
  • 1022 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution How to mass unsave music?

Hey y'all, when I first subscribed to Spotify I began to "hoard" my saves, and would save entire discographies as a reminder to listen. But I quickly hit the 10,000 song limit and I'm not sure how I can easily unsave most of this music without manual...

  • Casual Listener
  • Hey y'all, when I first subscribed to Spotify I began to "hoard" my saves, and would save entire discographies as a reminder to listen. But I quickly hit the 10,000 song limit and I'm not sure how I ...
  • idjolie
  • Regular
  • 5372 Views
  • 5 replies
  • 0 likes
  • Account
  • 5372 Views
  • 5 replies
  • 0 likes

Superuser Contribution Uploading Local Files

All information I've seen on this is outdated, so I'm hoping for some fresh answers. I'm brand new to spotify since google play music is shutting down, and frustrations over not having a functioning music library aside, I can't seem to find any setti...

  • Visitor
  • ...ppearing for me at all. I can only see a section for viewing my account - things like display name, notifications, etc. But nothing to do with file upload, or even organization. I'm using a Chromebook, w...
  • Ivan
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • Account
    local files
    settings
    support
  • 368 Views
  • 1 replies
  • 0 likes

Lag (associated with account) when selecting Artist or Album from 'My Library'

Plan: PremiumCountry: UKDevice: OnePlus 3 (same issue also experienced on Pixel 3A)Operating System: Oxygen OS (and Android 10) Hello, I have been experiencing a consistent lag (of approx 5 seconds) when selecting an Artist or Album (but not playlist...

  • Newbie
  • ...amily member's account on the same device and the lag disappeared so I suspect the issue is with the account.   Let me know if any more information would be useful! Any help welcome.   T...
  • 255 Views
  • 0 replies
  • 0 likes
  • Account
  • 255 Views
  • 0 replies
  • 0 likes

my save button is gone????

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • fechti
  • Regular
  • 1583 Views
  • 6 replies
  • 0 likes
  • Account
  • 1583 Views
  • 6 replies
  • 0 likes