Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...
Dian
Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...
Dian
Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...
Dian
Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...
Dian
Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...
Yordan
Hi all, As you may have already noticed, the shuffle mode in Spotify is not completely random. Instead of having equal probabilities between all songs, it seems like Spotify's algorithm provides different weights to individual songs. This can be very...
Plan: PremiumCountry: United States Device: iPhone 6 + Desktop MacOperating System: iOS 12 + macOS Catalina My Question or IssueI have two pretty big issues with my Liked Songs playlist. The first issue is that songs I didn't like keep appearing in m...
Can Spotify please make the Shuffle feature purely random? Also make it so when the app is closed, shuffle either continues or a new list is made. Do it or I'm moving to another service. I'm sick of listening to the same 50 songs out of a 1000+ playl...