Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Premium

Labels

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

-Karma-

Roadie

288801 Views

89 replies

88 likes

  • 288801 Views
  • 89 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

isaacmendc

Casual Listener

148835 Views

232 replies

44 likes

  • 148835 Views
  • 232 replies
  • 44 likes

Superuser Contribution Playlist Disappeared

PlanPremiumCountry: USA DeviceiPhone 14, PC, Macbook ProOperating SystemiOS 18.4.1, Windows 11, OS Sequoia My Question or IssueI added a new playlist about 2 weeks ago and had about 50 songs on it, of which many were new and others I took out of my r...

Casual Listener

Plan Premium Country: USA   Device iPhone 14, PC, Macbook Pro Operating System iOS 18.4.1, Windows 11, OS Sequoia   My Question or Issue I added a new playlist about 2 weeks ago a...

andrewxnguyen

Casual Listener

797 Views

6 replies

3 likes

Account
Other
Premium
  • 797 Views
  • 6 replies
  • 3 likes

Superuser Contribution No puedo agregar canciones a mi playlist compartida

PlanPremium PaísMéxico DispositivoPoco, iPhone, Laptop AcerSistema operativoiOS 18, Android 14, Windows 11 Mi pregunta o problemaNo puedo agregar canciones a la playlist compartida que tengo con una amiga, todo estaba bien hasta este fin de semana pa...

Casual Listener

  Plan Premium  País México  Dispositivo Poco, iPhone, Laptop Acer Sistema operativo iOS 18, Android 14, Windows 11   Mi pregunta o problema No puedo agregar c...

Maria

Moderator

1796 Views

6 replies

0 likes

Ayuda
error
playlist
playlist compartida
Premium
sesión.
  • 1796 Views
  • 6 replies
  • 0 likes

Superuser Contribution Liked Songs Playlist Missing All Recent Adds!

Plan: Premium DuoCountry: Canada My Question or Issue: Today when clicking on my Liked Songs playlist, everything added since July 2024 is gone!

Visitor

Plan: Premium Duo Country: Canada   My Question or Issue: Today when clicking on my Liked Songs playlist, everything added since July 2024 is gone!  

Ivelina

Moderator

257 Views

1 replies

0 likes

Account
Other
Premium
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop sharing my playlist

PlanPremiumCountryGermanyDeviceiPhone 13Operating SystemiOS My Question or Issue:I currently share my private playlist with 2 friends.I want to stop sharing my playlist with one of them.The other person should still be able to access it, but I no lon...

Visitor

Plan Premium Country Germany Device iPhone 13 Operating System iOS   My Question or Issue: I currently share my private playlist with 2 friends. I want to stop sharing my playlist w...

Novy

Moderator

1220 Views

1 replies

0 likes

Account
Other
Premium
  • 1220 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Made for You playlists not updating

PlanPremiumCountryUKDevice(iPhone 11, Dell XPS)Operating System(iOS 13.7, Windows 10) My Question or IssueThis issue affects my account across multiple devices (primarily iPhone 11 and Spotify Web on Windows 10). My "Made for You" playlists (Daily Dr...

Casual Listener

Plan Premium Country UK Device (iPhone 11, Dell XPS) Operating System (iOS 13.7, Windows 10)   My Question or Issue This issue affects my account across multiple devices (primarily i...

LoreanXavier

Newbie

11653 Views

12 replies

1 likes

Account
Premium
  • 11653 Views
  • 12 replies
  • 1 likes

Superuser Contribution Enhance button disappeared in the mobile app but feature is enabled

Plan/PremiumCountrySwedenDeviceiPhone11Operating System(iOS 16 My Question or IssueEnhance button is gone from the mobile app but the feature is still on as i get songs that aren’t from my playlist. Autoplay is off. Enhance disabled on the desktop ap...

Newbie

  Plan /Premium Country Sweden Device iPhone11 Operating System (iOS 16   My Question or Issue Enhance button is gone from the mobile app but the feature is still on as i get s...

Alex

Spotify Legend

3707 Views

6 replies

1 likes

Account
Premium
  • 3707 Views
  • 6 replies
  • 1 likes

Superuser Contribution Option to add songs to Queue is no longer in the Context Menu on MacOS

 Specs: MacOS VenturaPremiumUSA Issue:I no longer see the option to add songs to my queue by right clicking on them. See the screenshot for more info.

Regular

  Specs:   MacOS Ventura Premium USA   Issue: I no longer see the option to add songs to my queue by right clicking on them.   See the screenshot for more info.

Joan

Moderator

449 Views

3 replies

0 likes

macOS
playback
Premium
queue
  • 449 Views
  • 3 replies
  • 0 likes

Superuser Contribution eliminar dispositivos

Hola! ahora no aparece la opción para quitar dispositivos offline en el menú de la cuenta, como los puedo eliminar?

Newbie

Hola! ahora no aparece la opción para quitar dispositivos offline en el menú de la cuenta, como los puedo eliminar?   

Eni

Moderator

749 Views

3 replies

0 likes

Account
Premium
  • 749 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Podcasts] Podcast section is missing

PlanPremium DuoCountryUkraine Device(iPhone 11, Macbook Pro 2019)Operating System(iOS 13, MacOS Catalina.) My Question or IssueI could not access Podcasts section in any way from any device I'm logged in. Looks like it is missing completely for Ukrai...

Casual Listener

Plan Premium Duo Country Ukraine   Device (iPhone 11, Macbook Pro 2019) Operating System (iOS 13, MacOS Catalina.)   My Question or Issue I could not access Podcasts section in a...

Vitallica

Newbie

2359 Views

4 replies

5 likes

Premium
Subscription
  • 2359 Views
  • 4 replies
  • 5 likes

Superuser Contribution Spotify ads playing on Podcast, not integrated.

PlanPremiumCountryIrelandDevicePcOperating SystemWin10 My Question or IssueWhy am I getting ads from local stores on podcasts?These are not integrated into the podcast, nor are they on any other platform this podcast is on?I pay for premium, I DO NOT...

Newbie

Plan Premium Country Ireland Device Pc Operating System Win10   My Question or Issue Why am I getting ads from local stores on podcasts? These are not integrated into the podcast, n...

Jeremy

Spotify Legend

743 Views

1 replies

0 likes

Premium
  • 743 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same unknown songs appearing in multiple playlists, with no options to remove

I seem to have unknown songs appearing in multiple play lists, the option to remove from playlist is greyed out, and there seems no other way to remove. I have checked Apps and nothing unknown there.Logged out of everywhere and changed password. See ...

Casual Listener

...reyed out options of removal.     Plan - Premium Country - UK Device - Google 2XL Operating System - Windows 10  

Elena

Moderator

542 Views

3 replies

0 likes

Account
Premium
  • 542 Views
  • 3 replies
  • 0 likes

Solved!! Trouble with my library

PlanPremiumCountryRussiaDeviceHonor LiteOperating SystemWindows 7 My Question or IssueAfter changing the country (Germany> Russia) and switching to permium, favorite songs were no longer displayed in the web version and in the mobile application. Aft...

Visitor

Plan Premium Country Russia Device Honor Lite Operating System Windows 7   My Question or Issue After changing the country (Germany> Russia) and switching to permium, favorite s...

user-removed

Not applicable

1539 Views

6 replies

0 likes

Premium
  • 1539 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't play my downloads offline

starting today, none of my downloaded tracks would play offline. I updated the app and tried redownloading them, but nothing has worked. is anyone else experiencing the same problem?

Visitor

starting today, none of my downloaded tracks would play offline. I updated the app and tried redownloading them, but nothing has worked. is anyone else experiencing the same problem?

Ivan

Spotify Legend

746 Views

1 replies

1 likes

downloads
Premium
  • 746 Views
  • 1 replies
  • 1 likes

Unavailability of Songs from Some Popular Artists

Spotify Newly launched in India and to my surprise I dont find Songs from Popular Artists like Ed Sherran, Bruno Mars, Anne Marie, Gnash, Coldplay and many others until I understood they were made unplayable dont know why but the same songs are avail...

Casual Listener

...nplayable dont know why but the same songs are available on all other services here in India. Hope you guys sort your issues with audio rights and stuff cause it just sucks to get a Spotify Premium S...

Shivam3091

Visitor

1364 Views

2 replies

2 likes

coldplay
Ed Sheeran
india
Premium
Unavailability
  • 1364 Views
  • 2 replies
  • 2 likes

Manage playlist downloads

I will start saying that for some reason i can't post this in the "ideas" section! I have a premium plan and this annoys me and i can't be the only one, so if any of you could post this for me or make this reach to anyone who cares, would be apprecia...

Regular

I will start saying that for some reason i can't post this in the "ideas" section!   I have a premium plan and this annoys me and i can't be the only one, so if any of you could post this f...

586 Views

0 replies

1 likes

Feature
manage
Premium
simple
user friendly
  • 586 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify India. Why are many explicit albums removed ?

PlanPremiumCountryIndiaDevicePCOperating SystemWin10 My Question or IssueMany explicit Eminem albums are available and at the sametime 8mile soundtrack is clean and explicit version is greyed out.Another example would be SchoolboyQ Blank Face which i...

Casual Listener

  Plan Premium Country India Device PC Operating System Win10   My Question or Issue Many explicit Eminem albums are available and at the sametime 8mile soundtrack is clean and e...

Guido

Spotify Legend

1756 Views

5 replies

0 likes

Explicit
india
Premium
  • 1756 Views
  • 5 replies
  • 0 likes

Local Files Not Downloading

PlanPremium (On the student trial if that matters)CountryUSADeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI cannot play local files on my phone. It works normally on my PC, but will not play at all on my mobile. I have tried many ...

Visitor

  Plan Premium (On the student trial if that matters) Country USA Device Samsung Galaxy 9 Operating System Android   My Question or Issue I cannot play local files on my phone. I...

516 Views

0 replies

0 likes

Android
local files
Premium
  • 516 Views
  • 0 replies
  • 0 likes

Solved!! Spotify ads playing before/after podcasts with premium

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid Pie (9.0.0) My Question or IssueThe other day when listening to a podcast, I was served targeted ads at the start and end of the podcast. I was able to determine that the ads wer...

Casual Listener

  Plan Premium Country Canada Device Samsung Galaxy S10 Operating System Android Pie (9.0.0)   My Question or Issue The other day when listening to a podcast, I was served t...

AndrewRobs01

Composer

6760 Views

8 replies

0 likes

Android
Podcasts
Premium
  • 6760 Views
  • 8 replies
  • 0 likes