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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: offline

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • morth
  • Newbie
  • 2812 Views
  • 46 replies
  • 2 likes
  • 2812 Views
  • 46 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • Raibuookami
  • Newbie
  • 7173 Views
  • 77 replies
  • 10 likes
  • 7173 Views
  • 77 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 778 Views
  • 1 replies
  • 0 likes
  • 778 Views
  • 1 replies
  • 0 likes

“Device limit reached". Yes... and... so what, now what?

Plan: PremiumDevices: n+1 (see below)Operating System: Android, Windows, etc. (see below) My Question or Issue I got his up with this issue: "Device limit reached. Remove all downloads from another device to listen offline with this one."I can only h...

  • Regular
  • ...imit reached. Remove all downloads from another device to listen offline with this one." I can only hope this is a server-side bug, as going through my Profile web portal yields an illegible black-on-b...
  • Luan
  • Spotify Star
  • 675 Views
  • 1 replies
  • 1 likes
  • bug
    device limit
    library
    offline
  • 675 Views
  • 1 replies
  • 1 likes

Superuser Contribution Multiple Playlists (Created Offline) Missing from Web and Phone Apps, but Visible in Xbox App.

PlanPremiumCountryUnited StatesDevice(Google Pixel 2, Surface Book 2, Xbox One)Operating System(Android version 11, Windows 10 version 20h2, Xbox OS version 10. 0. 19041. 7772) My Question or IssueI recently did some traveling which required me to go...

  • Visitor
  • ...ecently played tab in order to access my offline playlists. I used this method for a bit, but I eventually let these playlists leave my recent tab, as keeping up with them was bothersome and time-c...
  • Ver
  • Spotify Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • airplane mode
    Android
    offline
    Playlist
    Playlist Management
    playlist missing
    Windows
    xbox
  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution iPhone: offline sync spins forever (single track test)

PlanPremiumCountryU.S.DeviceiPhone 12Operating SystemiOS latest My Question or IssueI want to sync some local files to my iPhone, which never works, despite following all of Spotify's instructions perfectly.As a test, I added one mp3 file (3mb 256kb)...

  • Visitor
  • Plan Premium Country U.S. Device iPhone 12 Operating System iOS latest   My Question or Issue I want to sync some local files to my iPhone, which never works, despite following all of ...
  • user-removed
  • Not applicable
  • 315 Views
  • 4 replies
  • 0 likes
  • iphone
    local files
    Mac
    offline
    sync
  • 315 Views
  • 4 replies
  • 0 likes

Superuser Contribution Help syncing local files from macbook to iPhone

PlanPremium Family CountryEnglandDeviceiPhone 11 Pro Max, MacBook Air mid 2013Operating SystemiOS 13.7, MacOS Catalina 10.15.6 My Question or IssueI have looked through the forums and have trued everything. I turned off firewall, am on the same netwo...

  • Casual Listener
  •   Plan Premium Family  Country England Device iPhone 11 Pro Max, MacBook Air mid 2013 Operating System iOS 13.7, MacOS Catalina 10.15.6   My Question or Issue I have looked ...
  • Elena
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • Download
    local files
    offline
    Playlist
    sync
  • 329 Views
  • 1 replies
  • 0 likes

Solved!! Just make several songs available offline

Hello,how can I just download several songs and not the whole Playlist to hear them offline?Right now my whole Playlist is offline available and this takes so much of the storage. PlanPremiumCountryGermanyDeviceiPhone 6sOperating SystemiOS 13

  • Newbie
  • Hello, how can I just download several songs and not the whole Playlist to hear them offline? Right now my whole Playlist is offline available and this takes so much of the storage.   P...
  • Emilia_8
  • Spotify Star
  • 547 Views
  • 1 replies
  • 0 likes
  • Download
    offline
    songs
  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music is not downloaded

PlanPremium FamilyCountry DeviceSamsung Galaxy S10Operating SystemAndoid 9 My Question or IssueI have created a longer playlist and switched to download it (3 days ago). But the download is not starting. Download progress stucks at 0%. I checked all ...

  • Newbie
  • ...ays ago). But  the download is not starting. Download progress stucks at 0%.   I checked all points from here:https://support.spotify.com/de/article/listen-offline-troubleshooting/ &n...
  • Petya
  • Community Legend
  • 1337 Views
  • 2 replies
  • 0 likes
  • Download
    offline
  • 1337 Views
  • 2 replies
  • 0 likes