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Topics with Label: crashing

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • morth
  • Newbie
  • 2773 Views
  • 46 replies
  • 1 likes
  • 2773 Views
  • 46 replies
  • 1 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • laelito
  • Casual Listener
  • 6684 Views
  • 74 replies
  • 10 likes
  • 6684 Views
  • 74 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 768 Views
  • 1 replies
  • 0 likes
  • 768 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashing if I have local files enabled.

This has only occurred with the recent Spotify update that overhauled the UI. Previously, I had around 20gb of local files that I could play without issue. After the most recent update, there's a weird UI glitch on the settings page, and I also can't...

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  • Casual Listener
  • ...eird UI glitch on the settings page, and I also can't have local files enabled without Spotify crashing. it crashes randomly, even if I don't have music playing. I have tried uninstalling and r...
  • Novy
  • Moderator
  • 271 Views
  • 3 replies
  • 0 likes
  • crashing
    Issue playing songs
    Local files on Windows 10
  • 271 Views
  • 3 replies
  • 0 likes

Desktop Player - Cannot sort albums in my library by Recently Added

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen using the Spotify desktop player if I go to Albums in my Library and change the sorted by to 'Recently Added' the player closes instantly with no errors. Have tried ...

  • Newbie
  • Plan Premium Country UK Device Desktop Operating System Windows 10   My Question or Issue When using the Spotify desktop player if I go to Albums in my Library and change the sorted by...
  • 204 Views
  • 0 replies
  • 0 likes
  • Albums
    crashing
    Desktop Player
    library
    recently added
  • 204 Views
  • 0 replies
  • 0 likes