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Topics with Label: deleted

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Benjamin47
  • Visitor
  • 159475 Views
  • 68 replies
  • 69 likes
  • 159475 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Kiddnextdoor
  • Visitor
  • 45386 Views
  • 60 replies
  • 30 likes
  • 45386 Views
  • 60 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138125 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138125 Views
  • 63 replies
  • 48 likes

Playlist cover and description deleted / fake reports / content removal

PlanPremiumCountrySwedenDevicePC, iphone, ipad, macOperating SystemWindows, iOS My Question or IssueHello, I woke up a few days ago with my HARD created playlist missing, over the past 2 years. Thankfully it had the name and description, image remove...

  • Newbie
  • Plan Premium Country Sweden Device PC, iphone, ipad, mac Operating System Windows, iOS   My Question or Issue Hello, I woke up a few days ago with my HARD created playlist missing, ove...
  • 180 Views
  • 0 replies
  • 1 likes
  • deleted
    fake
    report
  • 180 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution 1000+ songs in a playlist disappeared

Plan: PremiumCountry: USA DeviceAll - MacBook Pro desktop app, Samsung Galaxy Z Flip My Question or IssueI have a playlist called All Songs in which I put all my liked songs + many more because I like to be able to custom sort it. It had 1500 songs i...

  • Regular
  • ...  I have tried to go on my account and recover the playlist and it says no playlists deleted. The playlist isn't actually deleting, only that most songs have disappeared, so that makes sense. &n...
  • av8or71
  • Casual Listener
  • 2181 Views
  • 6 replies
  • 0 likes
  • bug
    deleted
    disappeared
  • 2181 Views
  • 6 replies
  • 0 likes

Solved!! Deleted playlist

I noticed that by deleting a playlist created by me, it is removed from my library, but is still available through a link. Let me explain ... if I save its link before deleting a playlist, I will be able to consult it even after deleting it from my l...

  • Regular
  • I noticed that by deleting a playlist created by me, it is removed from my library, but is still available through a link. Let me explain ... if I save its link before deleting a playlist, I will be ...
  • dinomight
  • Spotify Star
  • 846 Views
  • 1 replies
  • 0 likes
  • deleted
  • 846 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally deleted songs from playlist - want to revert playlist to previous version

Plan - FreeCountry - UKDevice - Desktop PCOperating System - Windows 10 My Question or IssueHello,I have been reorganising my music libraries across my devices and services (such as google play music, etc.). I made a big mistake and I'm panicking a b...

  • Visitor
  • ...onfirmation message with the number of songs to be deleted (like it does within user-made playlists) but instead it just obliterated over 800 songs, and even CTRL+Z wouldn't bring it back. I would like to r...
  • AdamDamon
  • Spotify Star
  • 9484 Views
  • 1 replies
  • 0 likes
  • deleted
    Help
    revert
  • 9484 Views
  • 1 replies
  • 0 likes

Artist no longer available?

Plan: PremiumCountry: AustriaDevice: Galaxy S7 Edge My Question or Issue: I have been listening to the audio books of "Rita Falk" from time to time. There were more than 10 books of this artist online. Suddenly I can't find the artist anymore, also a...

  • Newbie
  • ...0 books of this artist online. Suddenly I can't find the artist anymore, also all playlists containing tracks by her are empty now. Is it possible to find out more about this? Was the content deleted o...
  • OneByBoo
  • Roadie
  • 413 Views
  • 1 replies
  • 0 likes
  • artist
    deleted
    Not Available
    rita falk
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't delete old local file liked songs

My Question or Issue Can't delete two liked songs off of my liked song list on both web and iPhone. I don't use the liked song feature and it is frustrating having the playlist with two unplayable songs still there. The songs are greyed out and are f...

  • Visitor
  • ...nplayable songs still there. The songs are greyed out and are from old local files which have long since been deleted but cannot be removed from Spotify.   Have cleared the cache, have tried p...
  • Ivan
  • Spotify Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • deleted
    liked songs
    local files
  • 337 Views
  • 1 replies
  • 0 likes

Downloaded songs not deleted from phone memory

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy phone was at almost 100% of 65 GB of internal storage space. Spotify was the culprit, so I...

  • Casual Listener
  • ...hone was at almost 100% of 65 GB of internal storage space. Spotify was the culprit, so I figured deleting old albums I never listen to would help. I deleted at least 30 full albums. It did not remove A...
  • CaliOreIdaho
  • Casual Listener
  • 3340 Views
  • 2 replies
  • 1 likes
  • deleted
    downloads
  • 3340 Views
  • 2 replies
  • 1 likes