Why can't I follow or download a playlist I created?

[ECRodrigues]

I created a playlist a long time ago but can't find it on my list. When I search nothing comes up. I can only open it when my wife shares it with me, and it's still showing me as the creator and owner of the playlist, but nothing happens when I try to download it. Also tried a lot of other options and nothing seems to work. I also tried the recover playlist option but it's empty. FYI I've created this playlist at least 5 years ago and have been using this same account for 6+ years.

[Dian]

Hey @ECRodrigues,

Thanks for posting in the Community.

It'll be hard navigating you through the possible reasons for this behavior without a link to the playlist. If you're comfortable sharing it in your reply, do so and we'll have a look at it. If this is not the case, you can contact our customer support team so they can have a look backstage and propose further troubleshooting. Here is how to reach out to them. 

Hope this helps,

Cheers!

[ECRodrigues · Accepted solution]

Hi, I contacted the support team and they were also not able to fix it. Had to create a new playlist and copy all the songs into it. I did find out there was an issue with one song and removed it, reinstalled the app and it's now working.