Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
Samsung Galaxy 21
Operating System
Android
My Question or Issue
I have a long playlist of over 75 songs. Spotify inserts random songs when playing my playlist. I understand this can happen with the free account, but I am paying for Spotify Premium and I can find no way to turn this off. After spending hours searching online, it appears this should not be happening with a premium account. And, there is supposed to be a setting to turn-off autoplay of suggested songs but I cannot find a place to turn it off. Any assistance would be appreciated before I go back to Amazon Music.
Hi there @e3lf6bcu3dns78byufyp,
Thanks for reaching out about this in the Community!
This could be happening due to a number of factors. Please check the following:
Hope this helps.
I don't see the option to clear the play queue. There is no queue button that I can find.
I also do not see the enhance button.
Smart shuffle is turned off.
Hey thee @e3lf6bcu3dns78byufyp,
Thanks for the reply.
You can access the queue from the Now Playing View like showed here:
Let us know if that worked for you.
Thanks for sending the picture, but there is no "clear queue" as shown in your picture. Maybe it is because I have an android phone. All I have is "Now Playing" and "Next From". There is no "Next in Queue" as shown in the picture.
Could you send us a screenshot of how your queue looks like on your end? These screenshots are from an Android as well 🙂
And, by the way, does the described behaviour occur only with one playlist or across all of them?
Note: The Autoplay setting can be found under Settings -> Playback.
We'll be on the lookout for your response!
I use spotify Premium and that happen to me too
yooo i had the same problem it work for me when i reinstalled the app and also the queue thick works try it
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…