why is my spotify library not loading on one account but loading on another

[New user]

When I log onto spotify on one account , then the library bar doesn't load and I can't see my playlists. For example, when I log onto my main account, it says 'Something wrong. Try reloading your library'. But when I log onto another account like incognito or something, it suddenly starts working and I can see the library ba even though its the exact same spotify account. r. I tried everything including restarting my laptop, logging out, reconnecting wifi, and tapping the reload button. What do I do?

[Elena]

Hi there,

Thanks for reaching out and welcome to the Spotify Community!

Are you testing this out with two accounts or with just one? You mentioned restarting your laptop, so is this only happening on desktop? 

Can you try performing a clean reinstall and logging back in afterwards? If the same issue occurs, it would be really helpful if you can send us a couple of screenshots of how it looks like on your end.

Looking forward to your reply 🙂