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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141536 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141536 Views
  • 63 replies
  • 49 likes

Superuser Contribution Asking google assistant to play "my discover weekly playlist" plays a random album instead.

PlanPremiumCountryUKDeviceSony Xperia 5 IIOperating SystemAndroid 12 My Question or IssueWhenever I try to get my google assistant to play any of the Spotify curated playlists, such as the Discover Weekly playlist, it refuses to do so and instead pla...

  • Newbie
  • Plan Premium Country UK Device Sony Xperia 5 II Operating System Android 12   My Question or Issue Whenever I try to get my google assistant to play any of the Spotify curated playlist...
  • 7f5oafhczji8a7u5rev9
  • Newbie
  • 366 Views
  • 2 replies
  • 1 likes
  • 366 Views
  • 2 replies
  • 1 likes

Superuser Contribution Adding songs to playlist

When adding a song (+-button) Spotify now automatically chooses a playlist for you, and the song is only added in that playlist. This is horrible. 9/10 times it is nog the playlist I want the song to be added to. So I then have to remove te song from...

  • Visitor
  • When adding a song (+-button) Spotify now automatically chooses a playlist for you, and the song is only added in that playlist. This is horrible. 9/10 times it is nog the playlist I want the song to...
  • brittiekie
  • Newbie
  • 212 Views
  • 2 replies
  • 1 likes
  • 212 Views
  • 2 replies
  • 1 likes

Solved!! Remove (new?) sidebar

Firstly, sorry if this is in the wrong section, I couldn't really fit it in any of the existing categories. So since a couple of days/weeks, my Spotify has some sort of new activity window on the right side, with some stuff that I don't necessarily n...

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  • Regular
  • Firstly, sorry if this is in the wrong section, I couldn't really fit it in any of the existing categories.   So since a couple of days/weeks, my Spotify has some sort of new activity window o...
  • 1149737717
  • Regular
  • 8229 Views
  • 8 replies
  • 11 likes
  • 8229 Views
  • 8 replies
  • 11 likes

Superuser Contribution Google Home stopped playing personalized playlists

PlanPremiumCountryUSA DeviceGoogle HomeOperating SystemGoogle Home My Question or IssueMy Google Home randomly stopped playing my personalized playlists. It had not been an issue before. I've looked around and cleared cache's both in Google and on Sp...

  • Visitor
  • ...een an issue before. I've looked around and cleared cache's both in Google and on Spotify and restarted my devices and it is still not working. It will play a public playlist. If I start the playlist o...
  • Gracieness
  • Newbie
  • 772 Views
  • 2 replies
  • 3 likes
  • 772 Views
  • 2 replies
  • 3 likes

Why are my playlists with just local files getting likes?

To organize my local files I turn them into playlists per album because it's hard to search for them otherwise. I've noticed that some of them have likes. I thought people wouldn't be able to even see the local files let alone listen to them. I'm con...

  • Regular
  • To organize my local files I turn them into playlists per album because it's hard to search for them otherwise. I've noticed that some of them have likes. I thought people wouldn't be able to even se...
  • Anyk17
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Downloaded songs will not play when offline

Hi Spotify Community, I have tried this many times and it still doesn’t work. Even today, I had the playlist (liked songs) downloaded and it even showed up on the download section in my library. My data had expired so I tried going to the liked songs...

  • Visitor
  • Hi Spotify Community,    I have tried this many times and it still doesn’t work. Even today, I had the playlist (liked songs) downloaded and it even showed up on the download section in m...
  • Maria
  • Moderator
  • 2040 Views
  • 1 replies
  • 1 likes
  • 2040 Views
  • 1 replies
  • 1 likes

Superuser Contribution Sort Option

PremiumCountry - USA (NJ) DeviceHP NotebookOperating SystemWindows 10My Question or Issue**Just updated the app and the sort feature (located at top right of the playlist) has been removed. Why? As a Premium member for the past 6 years, I found it to...

  • Regular
  •   Premium Country - USA (NJ)   Device HP Notebook Operating System Windows 10 My Question or Issue **Just updated the app and the sort feature (located at top right of the playlist...
  • Vasil
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot add songs to playlist

On the web and on my computer I have a playlist. The playlists contains 44 ABBA songs. All works.On my iPhone I do not see this specific playlist. Even more, I cannot create a playlist of ABBA songs on my iPhone.How is it possible that I cannot see/d...

  • Casual Listener
  • On the web and on my computer I have a playlist. The playlists contains 44 ABBA songs. All works. On my iPhone I do not see this specific playlist. Even more, I cannot create a playlist of ABBA song...
  • 11764875
  • Visitor
  • 442 Views
  • 6 replies
  • 0 likes
  • 442 Views
  • 6 replies
  • 0 likes

Cannot add all songs from an album anymore

With new UI updates, the team has removed a key feature. I don't care about the fact that the heart button is a plus now, that's fine. However, there is no longer the option to 'like all songs' (add all songs now) from an album. This is a key feature...

  • Regular
  • With new UI updates, the team has removed a key feature.   I don't care about the fact that the heart button is a plus now, that's fine.    However, there is no longer the option t...
  • hxyd4fyjfpk1xvagtj5
  • Newbie
  • 164 Views
  • 1 replies
  • 2 likes
  • 164 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playlist not loading in Tesla

Plan Premium Country Norway Device Tesla Y/P 22 Operating System My Question or Issue I cant open any playlist in the car.Error: void API response. Any fix for that?

  • Casual Listener
  • Plan Premium Country Norway Device Tesla Y/P 22 Operating System     My Question or Issue I cant open any playlist in the car. Error: void API response.  Any fix ...
  • mattmundur
  • Casual Listener
  • 5037 Views
  • 13 replies
  • 0 likes
  • 5037 Views
  • 13 replies
  • 0 likes

Superuser Contribution Playlists not showing/highlighting currently playing song

PlanPremium/FamilyCountryUnited StatesDeviceHP Elitebook 850 G7LG V60 ThinQ 5G UWURaspberry Pi via Spotify ConnectOperating SystemWindows 10 Pro 64-bit 21H1 Build 19043.1081Android 11, security patch level April 1, 2021, Kernel version 4.19.113 lge@a...

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  • Regular
  • Plan Premium/Family Country United States Device HP Elitebook 850 G7 LG V60 ThinQ 5G UWU Raspberry Pi via Spotify Connect Operating System Windows 10 Pro 64-bit 21H1 Build 19043.1081 Androi...
  • Hakkaido_Kuerbis
  • Visitor
  • 618 Views
  • 2 replies
  • 0 likes
  • 618 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sort current queue by length on Android mobile

PlanPremiumCountryUKDeviceSSamsung S23Operating SystemAndroid Oreo My Question or IssueWhen I add podcasts to my queue, I'd like to reorganise them by length, but I can't see the length in the list.

  • Newbie
  • Plan Premium Country UK DeviceS Samsung S23 Operating System Android Oreo   My Question or Issue When I add podcasts to my queue, I'd like to reorganise them by length, but I can'...
  • Lyubka
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Merge playlists.

Hi, So i know there is no feature to Merge playlists or add an other playlist to another playlist. So i'm wondering how would i be able to copy all songs from 1 list to another?Cause i do yearly playlists but then i have a massive list with all the m...

  • Music Fan
  • Hi,   So i know there is no feature to Merge playlists or add an other playlist to another playlist.   So i'm wondering how would i be able to copy all songs from 1 list to another? Ca...
  • Joan
  • Moderator
  • 32860 Views
  • 5 replies
  • 2 likes
  • 32860 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Link to Your Library not working in desktop app

Plan: Premium FamilyCountry: UK Device: Macbook Pro 2020Operating System: macOS Big Sur My Question or IssueSince this morning, clicking on 'Your Library' in the desktop app on this computer produces an error "Something went wrong. Try reloading the ...

  • Regular
  • Plan: Premium Family Country: UK   Device: Macbook Pro 2020 Operating System: macOS Big Sur   My Question or Issue Since this morning, clicking on 'Your Library' in the des...
  • MihailY
  • Moderator
  • 1714 Views
  • 15 replies
  • 1 likes
  • 1714 Views
  • 15 replies
  • 1 likes

Superuser Contribution Songs play not in my library

I am a premium customer. When in my library songs suddenly play that are not in the libary (and the heart is not solid showing I didn't like them) Very annoying. Please fix.PlanPremiumCountry USA DeviceSamsung Ultra S21Operating System(iOS 10, Androi...

  • Visitor
  • I am a premium customer.  When in my library songs suddenly play that are not in the libary (and the heart is not solid showing I didn't like them)  Very annoying.  Please fix. Plan ...
  • Skakus
  • Visitor
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Separate profiles for music and audio overdue

My Question or IssueI have welcomed the addition of podcasts and audio books very much and consume them on a regular basis. Still music is my number one use case with Spotify.But for me personally music and the other audio content does not mix well w...

  • Regular
  • My Question or Issue I have welcomed the addition of podcasts and audio books very much and consume them on a regular basis. Still music is my number one use case with Spotify. But for me pe...
  • OscarDC
  • Moderator
  • 227 Views
  • 1 replies
  • 1 likes
  • audio book
    podcast
    pollution
  • 227 Views
  • 1 replies
  • 1 likes

Superuser Contribution Issues with local files

PlanPremiumCountryUSADeviceWindows Desktop + Samsung S21 phoneOperating SystemAndroid + Windows 10My Question or IssueIts been about 5 years since I used Spotify, however my family recently upgraded to Premium so I am checking it out again and am hav...

  • Casual Listener
  •   Plan Premium Country USA Device Windows Desktop + Samsung S21 phone Operating System Android + Windows 10 My Question or Issue Its been about 5 years since I used Spotify, however my...
  • AYDARFAN
  • Casual Listener
  • 1166 Views
  • 3 replies
  • 1 likes
  • 1166 Views
  • 3 replies
  • 1 likes

Superuser Contribution Incorrectly labelled albums

PlanPremiumCountryUK DeviceiPhone SE / MacOperating System(iOS 16 My Question or IssueAlbum “untamed culture” by Sunglasses After Dark is a bunch of tracks by a completely different band. His do I report this? also there are a number of incorrectly l...

  • Newbie
  •   Plan Premium Country UK   Device iPhone SE / Mac Operating System (iOS 16   My Question or Issue Album “untamed culture” by Sunglasses After Dark is a bunch of tracks by ...
  • Lyubka
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes