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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301219 Views

96 replies

90 likes

  • 301219 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mum97

Newbie

164496 Views

237 replies

44 likes

  • 164496 Views
  • 237 replies
  • 44 likes

Solved!!Superuser Contribution how do I add rss feed podcast to my spotify?

I do have link for rss feed from podcast, but I didn't find anywhere in spotify (both app and desktop) where to add the link.

Visitor

I do have link for rss feed from podcast, but I didn't find anywhere in spotify (both app and desktop) where to add the link.

scottmonte

Newbie

71324 Views

10 replies

7 likes

  • 71324 Views
  • 10 replies
  • 7 likes

Superuser Contribution Re: Artists Dashboard keeps saying "Something went wrong. Reload"

Hi, I have the same problem, I followed the instructions in the topic without success. When I try to request the artist page from routenote for the first time I keep receiving the same message. I also tried from the Android phone with the same result...

Visitor

Hi, I have the same problem, I followed the instructions in the topic without success. When I try to request the artist page from routenote for the first time I keep receiving the same message. I als...

Joan

Moderator

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Played" tag deleted from list

All "played" tags as well as current "current location in playtime" got deleted from an entire podcast. These were 100+ episodes, out of a list of 500+.This sucks pretty bad as it's impossible to tell now what I have listened to and what not.

Visitor

All "played" tags as well as current "current location in playtime" got deleted from an entire podcast. These were 100+ episodes, out of a list of 500+. This sucks pretty bad as it's impossible to...

Vasil

Moderator

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Logged out of account and deleted library.

PlanPremiumMy Question or IssueI got an email saying I needed to reset my password because of suspicious activity so I naturally checked it was from spotify and proceeded to reset the password. When i logged back in there wasn't anything in my librar...

Casual Listener

Plan Premium My Question or Issue I got an email saying I needed to reset my password because of suspicious activity so I naturally checked it was from spotify and proceeded to reset the password....

shannonhula

Visitor

961 Views

5 replies

0 likes

  • 961 Views
  • 5 replies
  • 0 likes

Superuser Contribution Download of songs but original is not downloaded

I tried to download a song from Eagles but when I played it, it was the same song sung by some other group or a karaoke

Visitor

I tried to download a song from Eagles but when I played it, it was the same song sung by some other group or a karaoke 

Vasil

Moderator

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution como invertir mi playlis

Cuando descargo una canción de spoty y la pongo en mi playlis aparece hasta abajo del la playlis y yo quiero que que aparezca arriba y que las que agregue anterior mente aparezcan abajo, como le hago?

Visitor

Cuando descargo una canción de spoty y la pongo en mi playlis aparece hasta abajo del la playlis y yo quiero que que aparezca arriba y que las que agregue anterior mente aparezcan abajo, como le hago...

Vasil

Moderator

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify only shows Sounds system not separate Echo dot

I have linked my Alexa to Spotify and it's been working fine for months. I recently got an amazon FireTv and now when I want to play music from Spotify on my Echo Dot it only shows "Everywhere" and "Sound System" in the devices list on not just my Ec...

Newbie

I have linked my Alexa to Spotify and it's been working fine for months. I recently got an amazon FireTv and now when I want to play music from Spotify on my Echo Dot it only shows "Everywhere" and "...

Ivelina

Moderator

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with favorites

Plan: FreeCountry: PolandDevice: SmartphoneOperating System: Android 13My Question or Issue many of ignored tracks got unignored without my interaction and were playedsome of favored by me tracks have removed their "favorite" status without my intera...

Regular

Plan: Free Country: Poland Device: Smartphone Operating System: Android 13 My Question or Issue   many of ignored tracks got unignored without my interaction and were played some of fav...

Joan

Moderator

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution My liked songs doesnt play on queue. Like back to back after subscribing the premium

Iam not getting my liked songs in queue. Like back to back. Even after subscribing. Can anyone help me in this

Visitor

Iam not getting my liked songs in queue. Like back to back. Even after subscribing. Can anyone help me in this

Vasil

Moderator

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Only!!!

Hi all! Is there a way to stop getting smart shuffle songs? I realize how to turn it off, but songs not in my playlist (or even library) creep in after about 10 playlist songs. I don't want to go back to iTunes... but I pay the full price to listen t...

Casual Listener

Hi all! Is there a way to stop getting smart shuffle songs? I realize how to turn it off, but songs not in my playlist (or even library) creep in after about 10 playlist songs. I don't want to go bac...

Vasil

Moderator

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Playlists not updating on Desktop

PlanPremiumDeviceAndroid LG V60Operating SystemWindows 11 My Question or IssueI added new playlists on my Android phone LG v60. The playlists do not appear on my desktop Windows 11 even after I log out and in on both platforms. I tried logging out an...

Casual Listener

Plan Premium Device Android LG V60 Operating System Windows 11   My Question or Issue I added new playlists on my Android phone LG v60. The playlists do not appear on my desktop Windows ...

MihailY

Moderator

683 Views

1 replies

0 likes

  • 683 Views
  • 1 replies
  • 0 likes

Rearranging playlists

Hi I use Spotify on mobile and I wanted the playlists on my profile to appear in a different order. But whenever I choose custom order in my library I am not able to drag and drop. When I hold down on a playlist I just get an option to pin it. I don’...

Casual Listener

Hi I use Spotify on mobile and I wanted the playlists on my profile to appear in a different order. But whenever I choose custom order in my library I am not able to drag and drop. When I hold down o...

Amay

Spotify Star

735 Views

1 replies

1 likes

  • 735 Views
  • 1 replies
  • 1 likes

Superuser Contribution Kann ich ein Musikwerk auf meinem PC unter Musik speichern?

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch zur Verfügung stellen, desto einfacher wird es für uns sein, zu versuchen, Ihnen zu helfen.PlanKostenlos/PremiumLand Gerät(iPhone 8, Samsung Galaxy 9, Macbook Pro Ende 2016)Betrie...

Casual Listener

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch zur Verfügung stellen, desto einfacher wird es für uns sein, zu versuchen, Ihnen zu helfen. Plan Kostenlos/Premium Land &nbs...

MihailY

Moderator

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution the song tab keeps appearing after deleting a song

after deleting a Song from a playlist, the song tab keeps appearing several times. Always, no matter what I press to move out from that window. .PlanpremiumCountry Devicehuawei mate 10Operating Systemandroid My Question or Issue

Newbie

after deleting a Song from a playlist, the song tab keeps appearing several times. Always, no matter what I press to move out from that window. . Plan premium Country   Device huawei mate ...

Ivelina

Moderator

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Daily mixes not matching artists

PlanPremium CountryUSA DeviceiPhone 14 Pro, MacBook Pro late 2019 Operating System(iOS 17.2.1, macOS Sonoma 14.2.1) My Question or Issue I am having an issue with some of my daily mixes not showing the right artists for the mix. I have one called a C...

Regular

Plan Premium   Country USA   Device iPhone 14 Pro, MacBook Pro late 2019   Operating System (iOS 17.2.1, macOS Sonoma 14.2.1)   My Question or Issue   I am havi...

madwonderland13

Regular

710 Views

4 replies

0 likes

Daily Mixes
Troubleshooting
  • 710 Views
  • 4 replies
  • 0 likes

Superuser Contribution i can't turn off offline mode

i tried to play a playlist of mine like i usually do but this time i coouldn't see the play button and when i finally found a way to press the play button it said that i have to turn off offline mode which i never enabled in the first place and now i...

Visitor

i tried to play a playlist of mine like i usually do but this time i coouldn't see the play button and when i finally found a way to press the play button it said that i have to turn off offline mode...

Yordan

Moderator

37447 Views

6 replies

0 likes

  • 37447 Views
  • 6 replies
  • 0 likes

Superuser Contribution Minhas playlist sumiram

PlanDuoCountryBrasil Samsung Galaxy Operating SystemAndroid My Question or IssueDepois que mudei para o plano duo perdi todas as minhas playlists

Visitor

Plan Duo Country Brasil  Samsung Galaxy  Operating System Android   My Question or Issue Depois que mudei para o plano duo perdi todas as minhas playlists

Ivelina

Moderator

572 Views

2 replies

0 likes

  • 572 Views
  • 2 replies
  • 0 likes

Superuser Contribution Listening history is not updated when I play Spotify offline on Apple Watch

PlanPremiumCountryUKDeviceiphone 14, Apple Watch 9Operating SystemiOS 16 My Question or IssueI have an issue whereby my listening history is not updated when playing Spotify tracks through an offline playlist from my Apple Watch.For a little context,...

Casual Listener

Plan Premium Country UK Device iphone 14, Apple Watch 9 Operating System iOS 16   My Question or Issue I have an issue whereby my listening history is not updated when playing Spotify ...

Maria

Moderator

1004 Views

1 replies

0 likes

  • 1004 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Doubled and missing albums

PlanPremium DevicePC/Mobile appOperating System(Windows 10, Linux Ubuntu 22.04, latest Android.) My Question or IssueAbout doubled albums – it appears that some artist have two or more instances of the same album. If I had some of them added to my li...

Casual Listener

Plan Premium   Device PC/Mobile app Operating System (Windows 10, Linux Ubuntu 22.04, latest Android.)   My Question or Issue About doubled albums – it appears that some artist hav...

Vasil

Moderator

1501 Views

7 replies

0 likes

doubled albums
Missing Albums
  • 1501 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Does listening simutaneously double your stream count?

I've been made aware that offline listens are considered in your total stream count as long as you go online afterwards to upload that data. That left me wondering the following question: If I listen online on one device and offline on another, simul...

Newbie

I've been made aware that offline listens are considered in your total stream count as long as you go online afterwards to upload that data. That left me wondering the following question:  If I...

user-removed

Not applicable

931 Views

2 replies

0 likes

  • 931 Views
  • 2 replies
  • 0 likes