Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • mrjinx0521
  • Regular
  • 68341 Views
  • 60 replies
  • 66 likes
  • 68341 Views
  • 60 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • brianlincol
  • Regular
  • 33690 Views
  • 56 replies
  • 30 likes
  • 33690 Views
  • 56 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 130806 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 130806 Views
  • 62 replies
  • 48 likes

Superuser Contribution Please let me sort my playlists again

On desktop (Mac/Windows) I don't understand why you removed the ordering of my playlists. It has been gone for a very long time now. If you have a lot of playlists it's difficult to find them. I don't want them alphabetical and I don't want them sort...

playlists.png
  • Music Fan
  • ...ppearance-of-public-playlists-on-profile/m-p/5599869#M12824   I used to be able to drag playlists to rearrange them.    
  • Dian
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

New Releases Search Broken - Showing Old Music

When you go to Search > New Releases > The New Albums & Singles category is wrong. It's showing music from 2018. I asked two friends with separate accounts and they've confirmed they see 2018/old albums as well. Right now it's showing Familiar by Lia...

  • Newbie
  • When you go to Search > New Releases > The New Albums & Singles category is wrong. It's showing music from 2018. I asked two friends with separate accounts and they've confirmed they see 20...
  • 95 Views
  • 0 replies
  • 1 likes
  • 95 Views
  • 0 replies
  • 1 likes

Superuser Contribution Band not playing

PlanFree/PremiumCountryUSADeviceOne Plus Nord N200 5GOperating SystemAndroid My Question or IssueA band I follow suddenly stopped playing today. The band no longer shows up in my Library. I can still find the band on Spotify. Their page says I'm foll...

  • Casual Listener
  • Plan Free/Premium Country USA Device One Plus Nord N200 5G Operating System Android   My Question or Issue A band I follow suddenly stopped playing today. The band no longer shows up i...
  • Dian
  • Spotify Legend
  • 155 Views
  • 2 replies
  • 0 likes
  • 155 Views
  • 2 replies
  • 0 likes

Superuser Contribution Download oldest episodes first

You can sort oldest to newest but you can’t set this as default across the board you can auto download most recent episodes and set the number but you can’t auto download based on your ‘ordering’ preferencei want to listen to oldest to newest so it m...

  • Casual Listener
  • You can sort oldest to newest but you can’t set this as default across the board    you can auto download most recent episodes and set the number but you can’t auto download based on your...
  • Eni
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Playlist I own has disappeared from my playlist library

PlanPremiumCountryUSADeviceiPhone 12 & MacOperating System(iOS 16.6, Mac OS Ventura 13.4 My Question or IssueI was on my iPhone today trying to play and add to a playlist that I play ALL THE TIME. It is no longer showing up in my playlist library. Th...

  • Casual Listener
  • ...laylist that I play ALL THE TIME.  It is no longer showing up in my playlist library.   The name of the playlist is AP Happy 911. It is public.   My son found it and can play it on his p...
  • Andypetranek
  • Casual Listener
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help deleting On Repeat songs played by hackers

I would like to submit a request to create an enhancement that would allow Spotify to remove (upon request) songs played by hackers that show up on my "On Repeat,"

  • Visitor
  • I would like to submit a request to create an enhancement that would allow Spotify to remove (upon request) songs played by hackers that show up on my "On Repeat," 
  • Alex
  • Spotify Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution The “add to this playlist” feature bugging.

The “add to this playlist” , “suggested songs” feature after the new update is recommending things that have no correlation to the songs in the playlists i’ve created. For example a playlist of classical music is being suggested songs by post malone....

  • Newbie
  • The “add to this playlist” , “suggested songs” feature after the new update is recommending things that have no correlation to the songs in the playlists i’ve created. For example a playlist of class...
  • Joan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Can i recover a blend playlist that I left?

PlanPremiumCountrySpainDeviceiPhone X Operating SystemiOS 16.6.1 My Question or IssueHi I had a blend playlist with a friend (only the 2 of us) but then I left the blend. I would like to recover the blend playlist we had, is that possible?

  • Newbie
  •   Plan Premium Country Spain Device iPhone X  Operating System iOS 16.6.1   My Question or Issue Hi I had a blend playlist with a friend (only the 2 of us) but then I left t...
  • Amayy
  • Spotify Star
  • 2592 Views
  • 1 replies
  • 0 likes
  • 2592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't delete playlist from my library

PlanPremiumCountryUkraineDeviceSamsung S10E, DesktopOperating SystemAndroid 11, Windows 11 My Question or IssueHello. Some time ago, I found an issue with deleting one unneeded playlist from my library. When I try to do it, I get the error message "S...

  • Regular
  • Plan Premium Country Ukraine Device Samsung S10E, Desktop Operating System Android 11, Windows 11   My Question or Issue Hello. Some time ago, I found an issue with deleting one unneed...
  • Eni
  • Moderator
  • 307 Views
  • 7 replies
  • 0 likes
  • 307 Views
  • 7 replies
  • 0 likes

Listening to a friend’s Discover Weekly - it doesn’t update

A friend recently shared their Discover Weekly list. It’s awesome. Does it update automatically every week and will I be able to automatically see it? I would love to keep listening without having to ask for a new link. It’s Monday and it has the sam...

  • Newbie
  • A friend recently shared their Discover Weekly list. It’s awesome. Does it update automatically every week and will I be able to automatically see it? I would love to keep listening without having to...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Firestick playlist view skipping songs

PlanPremiumCountryUnited KingdomDeviceFire TV Stick LiteOperating SystemFire OS 7.6.5.2 My Question or Issue Hello, I have just downloaded the Spotify app for my Firestick and noticed a bug on the playlist view. https://open.spotify.com/playlist/3W6I...

  • Newbie
  • Plan Premium Country United Kingdom Device Fire TV Stick Lite Operating System Fire OS 7.6.5.2   My Question or Issue   Hello,     I have just downloaded the Spotify...
  • 223 Views
  • 0 replies
  • 1 likes
  • 223 Views
  • 0 replies
  • 1 likes

Superuser Contribution Once upon a time, I deleted my Local Files playlist...

I once right clicked and deleted the playlist Local Files.Now, I can't get it back no matter what I do, no matter which device I use.I know how to go to setting to enable "Display Local Files". That's not my problem. My problem is that when it's enab...

  • Newbie
  • I once right clicked and deleted the playlist Local Files. Now, I can't get it back no matter what I do, no matter which device I use. I know how to go to setting to enable "Display Local Files". T...
  • Dian
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlists cannot be removed

PlanPremiumCountryGermanyDevicePoco X3 ProOperating SystemAndroid/Windows My Question or IssueHello,I am trying to remove two playlists, but they do not disappear from my library on my laptop. Also, they do not disappear from the corresponding widget...

  • Casual Listener
  • Plan Premium Country Germany Device Poco X3 Pro Operating System Android/Windows   My Question or Issue Hello, I am trying to remove two playlists, but they do not disappear from my l...
  • Lyubka
  • Moderator
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Web Player] Can no longer drag and drop to playlists

PlanPremiumCountryUSDevicePC - ChromeOperating SystemWindows 10 My Question or IssueI used to be able to drag the art of an album and drop it onto a playlist and now I can't. Please tell me this is just another bug from you guys and that you are not ...

spoticry.png
  • Music Fan
  • Plan Premium Country US Device PC - Chrome Operating System Windows 10   My Question or Issue I used to be able to drag the art of an album and drop it onto a playlist and now I can't....
  • Susan_GP
  • Moderator
  • 349 Views
  • 4 replies
  • 2 likes
  • Lost Functionality
  • 349 Views
  • 4 replies
  • 2 likes

can't delete playlist, can't delete recently played

PlanPremiumCountryIndonesia DeviceSamsung A51, AcerOperating SystemWindows 10 My Question or Issuei just updating the app and totally confused.how can i do for deleting my playlist? and how can to deleting my recently played?and maybe you can just ac...

  • Newbie
  • Plan Premium Country Indonesia   Device Samsung A51, Acer Operating System Windows 10   My Question or Issue i just updating the app and totally confused. how can i do for delet...
  • Amayy
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Annoying feature

Songs get added to my playlist,I don't want them and can't remove themPlanFreeCountryPolandDeviceSamsung galaxy m11Operating systemI forgot which android version My Question or Issue

  • Visitor
  • Songs get added to my playlist,I don't want them and can't remove them Plan Free Country Poland Device Samsung galaxy m11 Operating system I forgot which android version   My Questio...
  • Amayy
  • Spotify Star
  • 773 Views
  • 1 replies
  • 0 likes
  • 773 Views
  • 1 replies
  • 0 likes

Discover Weekly has lost its ability to recommend song I like

It seems like Spotify analytics is malfunctioning. I don’t like the types of music suddenly being recommended in Discover Weekly at all. It’s almost as if someone else’s analytics are being applied to my long-held account. Discover weekly is the reas...

  • Newbie
  • It seems like Spotify analytics is malfunctioning. I don’t like the types of music suddenly being recommended in Discover Weekly at all. It’s almost as if someone else’s analytics are being applied t...
  • yule
  • Regular
  • 211 Views
  • 1 replies
  • 0 likes
  • Discover Weekly
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution liked songs disappeared

My Question or IssueUSA, premium plan.went from iphone11 to iphone14.My liked songs went from well over 1000 to 140 when i upgraded to new phone.

  • Visitor
  •     My Question or Issue USA, premium plan. went from iphone11 to iphone14. My liked songs went from well over 1000 to 140 when i upgraded to new phone. 
  • Eni
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes