Account reset?

[user-removed]

Hi I changed my password and suddenly my account was downgraded to a free spotify account. I then upgraded again but it decided to charge me (even though i paid less than a month ago) and has none of my playlists radio or anything. I'm also worried that I may get charged twice a month now? How the hell do you contact someone in Spotify regarding accounts?!

[Peter__]

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to look into this for you. It does sound like you have set up and subscribed on two accounts, but don't worry they will be able to fix it all for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter