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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48063 Views
  • 15 replies
  • 36 likes
  • 48063 Views
  • 15 replies
  • 36 likes

Premium not working.

Hello!Same problem as almost everyone below. After updating my iphone last night, my spotify premium account stopped working. All my playlists are gone, and it says that I have to have an Premium account. Although Im logged in with the same username ...

  • Newbie
  • Hello! Same problem as almost everyone below. After updating my iphone last night, my spotify premium account stopped working. All my playlists are gone, and it says that I have to have an Premium...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Cannot log in on iPad.

I just got Spotify for my iPad yesterday. However, I cannot log in. I keep geting a login failed. Could not log in to Spotify. Maybe you've changed or mispelled the password? Why can't I log in to Spotify? I can log in just fine on the computer, but ...

  • Newbie
  • I just got Spotify for my iPad yesterday. However, I cannot log in. I keep geting a login failed. Could not log in to Spotify. Maybe you've changed or mispelled the password? Why can't I log in to Sp...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

All Songs deleted!!!

Hello, I just wanted to use my iPod as Spotify offered my to sync with it as I connected it. However it didn't work at all and the most important thing is that it told me to backup all my stuff but in DELETED EVERYTHING!!!!!!!!! Now my iPod is just c...

  • Casual Listener
  • Hello,   I just wanted to use my iPod as Spotify offered my to sync with it as I connected it. However it didn't work at all and the most important thing is that it told me to backup all my ...
  • 556 Views
  • 0 replies
  • 1 likes
  • 556 Views
  • 0 replies
  • 1 likes

iPad: support syncing folders

Hi, Is it me, or whole folders cannot be synched in one go in the new iPad app? In the iphone version this was possible, but now it seems like I have to go into each one of the playlists inside a folder to select that I want to enable offline mode fo...

  • Casual Listener
  • Hi, Is it me, or whole folders cannot be synched in one go in the new iPad app? In the iphone version this was possible, but now it seems like I have to go into each one of the playlists inside a fol...
  • laglj
  • Newbie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

iPhone doesn't show up under 'Devices'

I used to use my iPhone 4 with Spotify, and it worked great. A couple months ago I got the iPhone 5 and after setting it all up I found it would not show up under Devices in Spotify while plugged into USB. I do not have a wireless router here (bit of...

  • Visitor
  • I used to use my iPhone 4 with Spotify, and it worked great. A couple months ago I got the iPhone 5 and after setting it all up I found it would not show up under Devices in Spotify while plugged int...
  • 718 Views
  • 0 replies
  • 0 likes
  • 718 Views
  • 0 replies
  • 0 likes

premium does'nt work aftet changing iphone

Hi, My account is gabriel.ansel and since I changed my iphone my premium account is not recognized on my mobile (although it is on my computer...) Can you help me ? Gabriel

  • Casual Listener
  • Hi,   My account is gabriel.ansel and since I changed my iphone my premium account is not recognized on my mobile (although it is on my computer...)   Can you help me ? Gabriel ...
  • Peter__
  • Community Legend
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

Solved!! Iphone

Hi, I have had the Spotify free account for some time now. I just got the Iphone 4S for Christmas so I bought Spotify Premium because it is the easiest way for me to listen to music on my Iphone. My problem is that the premium account is working on m...

  • Casual Listener
  • Hi,   I have had the Spotify free account for some time now. I just got the Iphone 4S for Christmas so I bought Spotify Premium because it is the easiest way for me to listen to music on my ...
  • Peter__
  • Community Legend
  • 406 Views
  • 4 replies
  • 0 likes
  • 406 Views
  • 4 replies
  • 0 likes

Solved!! Problems with premium

I have premium now but I paid while I was still on the free trial. Now on the top of my phone it says: Spotify premium trial has ended. But I paid for it and can still stream the music and everything. I just wast the message at the top to go away. Pl...

  • Casual Listener
  • I have premium now but I paid while I was still on the free trial. Now on the top of my phone it says: Spotify premium trial has ended. But I paid for it and can still stream the music and everything...
  • Peter__
  • Community Legend
  • 326 Views
  • 4 replies
  • 0 likes
  • 326 Views
  • 4 replies
  • 0 likes

Using spotify repeatedly on two devices?

To my understanding, the Premium subscription allows for multiple devices to be used with the account. I.e computer, iphone, ipad etc. But when im listening to music on my iphone in my room, and my brother borrows my ipad and tries to listen to music...

  • Casual Listener
  • To my understanding, the Premium subscription allows for multiple devices to be used with the account. I.e computer, iphone, ipad etc. But when im listening to music on my iphone in my room, and...
  • Peter__
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Premium account only syncing local files

I have a premium account and an up to date iphone 5, but the app will only sync local files. Thanks in advance for the help!

  • Newbie
  • I have a premium account and an up to date iphone 5, but the app will only sync local files. Thanks in advance for the help!
  • David
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Music on spotify app on iPhone different to my library?

I have put some Oasis CD's on to my iTunes and it works on iTunes and it alsoworks on my spotify on my PC. But when I try and play Oasis on my spotify app on my phone, it either plays an instrumental version or doesnt play anything? What is going on?

  • Regular
  • I have put some Oasis CD's on to my iTunes and it works on iTunes and it alsoworks on my spotify on my PC.   But when I try and play Oasis on my spotify app on my phone, it either plays an i...
  • amb543
  • Regular
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

CANNOT LOGIN IN WITH FACEBOOK

I CHANGED STATUS TO OFFLINE TO PLAY PLALIST IN CAR. NOW I CANNOT LOG IN WITH FACEBOOK TAKES ME BACK TO SPOTIFY ICON IN I-PHONE. HELP

  • Newbie
  • I CHANGED STATUS TO OFFLINE TO PLAY PLALIST IN CAR.  NOW I CANNOT LOG IN WITH FACEBOOK TAKES ME BACK TO SPOTIFY ICON IN I-PHONE. HELP
  • meahtenoha
  • Spotify
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Local files synced to iPhone replaced with incorrect streaming versions?

Occasionally I do find an album that doesen't exist in the Spotify library. So I've ripped The Editors An End Has A Start CD in m4a using iTunes. I've aded it to Spotify. I've made a playlist out of it. I've ticked the checkmark on the playlist when ...

  • Music Fan
  • Occasionally I do find an album that doesen't exist in the Spotify library. So I've ripped The Editors An End Has A Start CD in m4a using iTunes. I've aded it to Spotify. I've made a playli...
  • amb543
  • Regular
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Solved!! Rogue Empty Folder Refuses To Die, Crashes My Everything.

Woe unto ye, fellow Spotifyers. I come bearing word of a great bug which hath descended upon the lands of my people. A ravenous beast of the empty folder clan hath appeared near the bottom of my treasured playlists. The locals say that it came from t...

  • Casual Listener
  • Woe unto ye, fellow Spotifyers. I come bearing word of a great bug which hath descended upon the lands of my people. A ravenous beast of the empty folder clan hath appeared near the bottom of my trea...
  • rkrigney
  • Casual Listener
  • 496 Views
  • 2 replies
  • 0 likes
  • 496 Views
  • 2 replies
  • 0 likes

Download to offline available problems

New songs are no longer downloaded to my offline available playlist! How can this be

  • Newbie
  • New songs are no longer downloaded to my offline available playlist! How can this be
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Premium Account does not update

Just purchased a Premium Account and it does not update on my App! Please help Ihave already logged out and in about a half dozen times. Help!

  • Newbie
  • Just purchased  a  Premium Account and it does not update on my App!  Please help Ihave already logged out and in about a half dozen times. Help!
  • Peter__
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

problems getting premium to wprk on second device

I am trying to log into my account on 2 different devices and while they are both logged in. It only lets one of them have the premium abilities. On the second device it only lets me listen to the radio and tells me im not a premium member. Please he...

  • Casual Listener
  • I am trying to log into my account on 2 different devices and while they are both logged in. It only lets one of them have the premium abilities. On the second device it only lets me listen to the ra...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

problem starting spotify on ipad in online mode

spotify closes down after a few seconds on ipad when trying online mode. I have a premium spotify. Offline mode doesn't give any problems

  • Newbie
  • spotify closes down after a few seconds on ipad when trying online mode. I have a premium spotify. Offline mode doesn't give any problems
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Cant upgrade my iphone

Spotify says I have to upgrade and my iphone wont update. It is unlocked and jailbroken. Is there anyway I can get the app without upgrading? I just bought premium but if i cant use it on my phone will have to cancel. tkx

  • Newbie
  • Spotify says I have to upgrade and my iphone wont update. It is unlocked and jailbroken. Is there anyway I can get the app without upgrading? I just bought premium but if i cant use it on my phone wi...
  • Peter__
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes