Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
37166 Views
41 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
102669 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
431285 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
299149 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
The problem only started recently. I'll try to sync some songs to a playlist but they simply refuse to sync. There is no message telling me why. The status bar will appear but not move and the songs will have the grey download symbol next to them. So...
The problem only started recently. I'll try to sync some songs to a playlist but they simply refuse to sync. There is no message telling me why. The status bar will appear but not move and the songs ...
291 Views
0 replies
0 likes
My ipod touch 5 does not show up when I plug it in. I have created my playlist, and would like to download it on my ipod. Also, the app on my ipod, which I have been using for a couple months now--the free version, no longer works. Why?
My ipod touch 5 does not show up when I plug it in. I have created my playlist, and would like to download it on my ipod. Also, the app on my ipod, which I have been using for a coup...
Newbie
3146 Views
8 replies
0 likes
Hi, I updated to 0.5.9 and now my playlist folders are all messed up. Any help? musicman
Hi, I updated to 0.5.9 and now my playlist folders are all messed up. Any help? musicman
Not applicable
453 Views
1 replies
0 likes
How do I view my offline, saved, Spotfiy playlist files when my iPhone is connected to iTunes? I've can see the bar graph at the bottom of the iTunes viewer that says I've got 3gig of "audio" and 1 gig of "other" but the spotify files are not visible...
How do I view my offline, saved, Spotfiy playlist files when my iPhone is connected to iTunes? I've can see the bar graph at the bottom of the iTunes viewer that says I've got 3gig of "aud...
587 Views
0 replies
0 likes
Hi, Im using spotity premium on my Iphone 4S, but since yesterday, my music suddenly sounds like if I blew up my headphones. Also the music from the phone speaker sounds terrible, especially the bass. My music player does not have this problem, so it...
Hi, Im using spotity premium on my Iphone 4S, but since yesterday, my music suddenly sounds like if I blew up my headphones. Also the music from the phone speaker sounds terrible, especial...
Casual Listener
4530 Views
10 replies
0 likes
Hi, Just like the title says, I am unable to send tracks to "Spotify People" from my i-phone (4S, running ios 5). It used to work but not anymore, still works on the computer though...Please help, this is my favourite feature in Spotify and I'm pisse...
Hi, Just like the title says, I am unable to send tracks to "Spotify People" from my i-phone (4S, running ios 5). It used to work but not anymore, still works on the computer though... Pl...
291 Views
0 replies
0 likes
I have a folder on Spotify on my iPhone that won't delete when i try to. The Spotify-App just crashes. The folder isn't visible on my computer's spotify playlists... Its driving me nuts, could you help me out here Spotify???
I have a folder on Spotify on my iPhone that won't delete when i try to. The Spotify-App just crashes. The folder isn't visible on my computer's spotify playlists... Its driving me nuts, could you he...
Casual Listener
983 Views
6 replies
0 likes
I tried to sync the music and playlists from Spotify onto my Ipod Nano and all that it did was erase the previous music on my ipod. Now I can't figure out why it won't sync the Spotify music and playlists onto it.
I tried to sync the music and playlists from Spotify onto my Ipod Nano and all that it did was erase the previous music on my ipod. Now I can't figure out why it won't sync the Spotify music and play...
Community Legend
389 Views
1 replies
0 likes
Virgin Media's original Spotify deal was a no-brainer: free Premium access for six months (or for some of us a full year) and almost unlimited access to the world's CD collection. Once my original free year expired I signed up for the ongoing Premium...
Virgin Media's original Spotify deal was a no-brainer: free Premium access for six months (or for some of us a full year) and almost unlimited access to the world's CD collection. Once my original fr...
Regular
1666 Views
4 replies
1 likes
I just upgraded to Premium, but the app isn't letting my stream music on demand. What's the deal?
I just upgraded to Premium, but the app isn't letting my stream music on demand. What's the deal?
Community Legend
546 Views
1 replies
0 likes
My Spotify account only plays any song for 1.30 min precisely on my Ipad then you have to log in again and listen to one song again for 1.30 min. It can not even play a second song before you log in again. I have a premium account which is continuous...
My Spotify account only plays any song for 1.30 min precisely on my Ipad then you have to log in again and listen to one song again for 1.30 min. It can not even play a second song before you l...
Community Legend
830 Views
3 replies
0 likes
Hi, how many devices can be registered for use with my premium account at once? i currently have it functioning on: - my old iPhone, which I use at home to play music on a dock. - my new iPhone - iPad -my laptop. i have a feeling this must be my maxi...
Hi, how many devices can be registered for use with my premium account at once? i currently have it functioning on: - my old iPhone, which I use at home to play music on a dock. - my new iPho...
Community Legend
515 Views
1 replies
0 likes
I have free spotify premium through a contract I have with KPN, Netherlands. However, yesterday when I logged in on spotify it appeared that it has been switched to the free version. I called KPN and they said that premium is still the active version...
I have free spotify premium through a contract I have with KPN, Netherlands. However, yesterday when I logged in on spotify it appeared that it has been switched to the free version. I called KPN and...
Regular
1010 Views
7 replies
0 likes
In the past week or so the sound quality has been really bad via bluetooth to my speakers / car and via headphones. It sounds as if the speakers have blown up but it is just the spotify app as it works fine with things like youtube / the built in mus...
In the past week or so the sound quality has been really bad via bluetooth to my speakers / car and via headphones. It sounds as if the speakers have blown up but it is just the spotify app as it wor...
Spotify Legend
4472 Views
3 replies
1 likes
Everytime I add a new playlist folder and it does not update it crashes. I keep having delete the app and reinstall it. Also it will not let me delete a playlist. It's deleted on my laptop but won't delete off of the phone.. Again it crashes when I t...
Everytime I add a new playlist folder and it does not update it crashes. I keep having delete the app and reinstall it. Also it will not let me delete a playlist. It's deleted on my laptop but won...
Community Legend
1020 Views
6 replies
0 likes
I just upgraded to Premium a couple days ago and now driving on a roadtrip and my mobile app will not play my playlists! Saying I must be a premium member, when I am! Tried logging out and logging back in. Nada. Help!
I just upgraded to Premium a couple days ago and now driving on a roadtrip and my mobile app will not play my playlists! Saying I must be a premium member, when I am! Tried logging out and logging ba...
Community Legend
519 Views
1 replies
0 likes
Could you improve the iPhone add to playlist function in the iPhone app so you dont have to listen to the song you want to add?
Could you improve the iPhone add to playlist function in the iPhone app so you dont have to listen to the song you want to add?
264 Views
0 replies
0 likes
Hi, can someone help me activate Spotify premium? I have paid for the first month and I am not able to activate premium mode on my account. It keeps telling me that I need to sign up for premium. Any help would be greatly appreciated, thank you.
Hi, can someone help me activate Spotify premium? I have paid for the first month and I am not able to activate premium mode on my account. It keeps telling me that I need to sign up for premium. Any...
Community Legend
712 Views
2 replies
0 likes
Spotify keeps saying I'm in offline mode even though I'm not, and that only Premium users can stream offline. I just registered for Spotify Premium and it synced all of my starred tracks to my phone and yet when I try to search for something and play...
Spotify keeps saying I'm in offline mode even though I'm not, and that only Premium users can stream offline. I just registered for Spotify Premium and it synced all of my starred tracks to my ...
Community Legend
1426 Views
1 replies
0 likes
I can no longer rearrange songs in my playlists on my Iphone. I have seen other threads related to the same problem and customer service just seems to add a link saying it was disabled but not giving any timeline (if there is one) to when this proble...
I can no longer rearrange songs in my playlists on my Iphone. I have seen other threads related to the same problem and customer service just seems to add a link saying it was disable...
454 Views
0 replies
0 likes
