Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237983 Views

27 replies

5 likes

  • 237983 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

Ivelina

Moderator

119219 Views

117 replies

13 likes

Other
  • 119219 Views
  • 117 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2722 Views

0 replies

0 likes

iOS
  • 2722 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305631 Views

62 replies

16 likes

  • 305631 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130944 Views

19 replies

38 likes

  • 130944 Views
  • 19 replies
  • 38 likes

Why is it impossible to get someone to contact a customer back?

Can you please have someone contact me back? I have been emailing your customer service for 2 months now and haven't received any contact back. I had to create this account just to be able to post due to my other account due to it being locked. I've ...

Regular

Can you please have someone contact me back? I have been emailing your customer service for 2 months now and haven't received any contact back. I had to create this account just to be able to post ...

Sam

Spotify

849 Views

7 replies

0 likes

  • 849 Views
  • 7 replies
  • 0 likes

Error 404 Help please

I am new on the Spotify Community and totally lost! I joined since the last month and a half I haven't been able to log into my spotify account on my iphone, keep getting the "Error 404" message. What do I do, can anyone help? I can log in on my comp...

Casual Listener

I am new on the Spotify Community and totally lost!    I joined since the last month and a half I haven't been able to log into my spotify account on my iphone, keep getting the "Error ...

Sam

Spotify

2156 Views

5 replies

0 likes

  • 2156 Views
  • 5 replies
  • 0 likes

Change access data from FB to account

How do I change my account data, so I no longer have to log on to Spotify through my Facebook account?I want to delete my Facebook account, but I can't without also closing down Spotify. Help?!

Casual Listener

How do I change my account data, so I no longer have to log on to Spotify through my Facebook account? I want to delete my Facebook account, but I can't without also closing down Spotify. Help?!

Chm81

Casual Listener

446 Views

2 replies

0 likes

  • 446 Views
  • 2 replies
  • 0 likes

Offline playlists won't sync anymore.

Spotify on my iPhone 4 has stopped syncing new playlists. All my old offline playlists are still available, and synced, but I've added two new playlists, selected the "YES" option for available online, but nothing happens - they just don't sync.

Casual Listener

Spotify on my iPhone 4 has stopped syncing new playlists.   All my old offline playlists are still available, and synced, but I've added two new playlists, selected the "YES" option for avai...

TheBreaker

Casual Listener

1453 Views

4 replies

0 likes

  • 1453 Views
  • 4 replies
  • 0 likes

offline now unavailable

i have been using spotify premium for a number of months now. Today i discovered that my tracks were not available in offline mode on mi mobile. I do not want to cancel my subscription but will be forced to if i cannot sort out this problem??

Newbie

i have been using spotify premium for a number of months now. Today i discovered that my tracks were not available in offline mode on mi mobile. I do not want to cancel my subscription but will be fo...

ecyzeska

Casual Listener

609 Views

5 replies

0 likes

  • 609 Views
  • 5 replies
  • 0 likes

Solved!! I Pad mini

I have an ipad mini and downloaded the spotify app but I cant seem to be able to download the "free" spotify I only seem to have the option for premium. Am I able to download spotify without signing up to the premium package? thanks

Casual Listener

I have an ipad mini and downloaded the spotify app but I cant seem to be able to download the "free" spotify I only seem to have the option for premium. Am I able to download spotify without signing ...

nicolahouston

Casual Listener

925 Views

2 replies

0 likes

  • 925 Views
  • 2 replies
  • 0 likes

Account reset?

Hi I changed my password and suddenly my account was downgraded to a free spotify account. I then upgraded again but it decided to charge me (even though i paid less than a month ago) and has none of my playlists radio or anything. I'm also worried t...

Visitor

Hi I changed my password and suddenly my account was downgraded to a free spotify account. I then upgraded again but it decided to charge me (even though i paid less than a month ago) and has none of...

Peter__

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

App doesn't give me premium upgrade

How do I get the app to give me the premium version I paid for?

Newbie

How do I get the app to give me the premium version I paid for?

Peter__

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Recieved songs in inbox stay unread after listening to the songs.

Description I never really seen it before because nobody has ever sent me songs before. But my girlfriend has sent me multiple songs and no matter how many times I listen to them, they stay unread in the inbox. A more detailed description, using numb...

Visitor

Description I never really seen it before because nobody has ever sent me songs before. But my girlfriend has sent me multiple songs and no matter how many times I listen to them, they stay unread ...

user-removed

Not applicable

1669 Views

4 replies

0 likes

  • 1669 Views
  • 4 replies
  • 0 likes

Synced Albums Not Playing Entire Album

Hello guys, I have an iPhone 5 with Spotify Premium. I have a good deal of media on my computer not available on spotify, so I often sync it over by taking the album in iTunes, dragging into a Spotify playlist and clicking available offline. All the ...

Casual Listener

Hello guys, I have an iPhone 5 with Spotify Premium.   I have a good deal of media on my computer not available on spotify, so I often sync it over by taking the album in iTunes, dragging in...

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
  • 0 likes

Albums with multiple entries under same name not showing up in New Version of iOS App

I have noticed this using the new iOS version on both the iPad and iPhone. For example, if you search for an album that has more than one entry under the same album name (different editions, commentary albums, edited/explicit) it will only show one o...

Roadie

I have noticed this using the new iOS version on both the iPad and iPhone.  For example, if you search for an album that has more than one entry under the same album name (different editions, co...

CWelchTN

Newbie

1860 Views

10 replies

2 likes

  • 1860 Views
  • 10 replies
  • 2 likes

Solved!! Missing playlists on iPhone yet present on two separate desktop clients

I've looked through this forum for help, but I cannot find the solution to my problem. DescriptionMissing multiple playlists and playlist folders on iPhone device. All other clients, except for my iPhone device, holds all playlists. Other clients inc...

Casual Listener

I've looked through this forum for help, but I cannot find the solution to my problem.   Description Missing multiple playlists and playlist folders on iPhone device. All other clients, exc...

jgdx

Casual Listener

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

current audio app spontaneously switches from spotify to default music app on iOS 6

Has anyone else experienced a problem with the current audio app changing by itself on iOS 6? Here's what happens: Listen to spotify on iOS 6 (or 6.0.1) Pause spotify. Double click the home button and swipe the task switcher to the right. You will se...

Regular

Has anyone else experienced a problem with the current audio app changing by itself on iOS 6?  Here's what happens:   Listen to spotify on iOS 6 (or 6.0.1) Pause spotify. Double c...

gaspode12

Newbie

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Share a track from Iphone, as sms?

I cant share a track as a sms at my Iphone, the sms symbol is missing?

Casual Listener

I cant share a track as a sms at my Iphone, the sms symbol is missing?

Liam

Community Legend

553 Views

3 replies

0 likes

  • 553 Views
  • 3 replies
  • 0 likes

After 48 hour trial

What happens after my 48 hour trial? I wont be ale to listen to my playlists from spotify? I know that i can only listen to radio, but i cant add music to the playlist? My current playlists wont play?

Visitor

What happens after my 48 hour trial? I wont be ale to listen to my playlists from spotify? I know that i can only listen to radio, but i cant add music to the playlist? My current playlists wont play?

Liam

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Spotify freezes immediately

Hi there, this was happening on my iPhone 4, and is still happening on my iPhone 5. When i open Spotify, it either quits or simply freezes and doesn't allow me to scroll. I've reinstalled many times and it fixes the problem temporarily, but it keeps ...

Newbie

Hi there,   this was happening on my iPhone 4, and is still happening on my iPhone 5. When i open Spotify, it either quits or simply freezes and doesn't allow me to scroll. I've reinstalled ...

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
  • 0 likes

help

when i down load songs i cant get them to sync to my ipod i can only sync local music where and how do i find and down load local music and then get it to my ipods

Casual Listener

when i down load songs i cant get them to sync to my ipod i can only sync local music where and how do i find and down load local music and then get it to my ipods

Peter__

Community Legend

375 Views

2 replies

0 likes

  • 375 Views
  • 2 replies
  • 0 likes

Spotify premium not working

Spotify premium not working. Was yesterday. Please help

Casual Listener

Spotify premium not working. Was yesterday. Please help

Peter__

Community Legend

989 Views

8 replies

1 likes

  • 989 Views
  • 8 replies
  • 1 likes

Premium will load on MAC & IPad but not on IPhone

I can't seem to get Prem to load on IPhone. I did have a free account and upgraded a couple of days ago. Help! It says I need to be a premium member to stream songs. Laptop and Ipad work perfect. Thanks in advance. Order ID: 157871348015

Casual Listener

I can't seem to get Prem to load on IPhone. I did have a free account and upgraded a couple of days ago. Help! It says I need to be a premium member to stream songs. Laptop and Ipad work perfect. T...

Peter__

Community Legend

497 Views

4 replies

0 likes

  • 497 Views
  • 4 replies
  • 0 likes