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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44645 Views
  • 15 replies
  • 36 likes
  • 44645 Views
  • 15 replies
  • 36 likes

Queue songs on iPad mini

It's a bit daft that you charge me £9.99 a month but the reason I want spotify on my iPad is so that we can use it for parties and things for people to queue songs they like without having to play them first. Are you going to add this to the app? Oth...

  • Casual Listener
  • It's a bit daft that you charge me £9.99 a month but the reason I want spotify on my iPad is so that we can use it for parties and things for people to queue songs they like without having to play th...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Solved!! Problem with the radio feature on iphone 5

Description The radio feature on the iphone 5 is messed up. it never works. most of the time, it just displays an empty search box that i can't select and that's all it does. the rare occasion it works, it takes ages to load and when it does load, it...

  • Regular
  • Description The radio feature on the iphone 5 is messed up. it never works. most of the time, it just displays an empty search box that i can't select and that's all it does. the rare occasion it...
  • ezra
  • Regular
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Is Spotify mobile development DEAD?

So depressing... Spotify mobile development is going down the crapper, meanwhile Rdio pushed out 3 mobile updates in the same month! I know a mobile update is coming in early 2013, but it probably won't bring much... hopefully I'm wrong What needs to...

  • Spotify Star
  • Spotify Star
  • So depressing... Spotify mobile development is going down the crapper, meanwhile Rdio pushed out 3 mobile updates in the same month!   I know a mobile update is coming in early 2013, but it ...
  • ajuarbe11105
  • Newbie
  • 484 Views
  • 1 replies
  • 2 likes
  • 484 Views
  • 1 replies
  • 2 likes

Remote Control

Is it possible toc control spotify on my iphone from my PC?

  • Newbie
  • Is it possible toc control spotify on my iphone from my PC?
  • TrapMusicLondon
  • Music Fan
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Can't play some tracks on iPhone

I've tried to sync my itunes library from spotify on my computer in a playlist to my iPhone but there are some tracks now that are greyed out! Maby because the iPhone can't find them on Spotify but I can listen to them on spotify on my computer too!!...

  • Casual Listener
  • I've tried to sync my itunes library from spotify on my computer in a playlist to my iPhone but there are some tracks now that are greyed out! Maby because the iPhone can't find them on Spotify but I...
  • Fifi97
  • Casual Listener
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

On iPhone how do I make newly added song go to the top of the playlist?

Every song I add to a new playlist goes to the bottom of the playlist. Reaching my new songs is a bit of a mission, is there a way I can make them go to the top of the playlist?

  • Newbie
  • Every song I add to a new playlist goes to the bottom of the playlist. Reaching my new songs is a bit of a mission, is there a way I can make them go to the top of the playlist?
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Solved!! Premium account won't show up on iPhone 5

I just upgraded to the Spotify Premium and it gave me the 30 day trial and it'll work on my computer but not my iPhone 5? Does it take a certain amount of time for the system to realize that I went premium or something?

  • Casual Listener
  • I just upgraded to the Spotify Premium and it gave me the 30 day trial and it'll work on my computer but not my iPhone 5?  Does it take a certain amount of time for the system to realize that ...
  • sarah1234
  • Casual Listener
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

iPad 48 hour trial but already signed up for premium trial on computer

Hi! I signed up for 30 day premium trial on my computer and downloaded app on iPad. Do I have to skip the 30 day trial not have my iPad app end? Thanks in advance if anyone can help me! The houraltered counting down, so I am a little confused. (Added...

  • Newbie
  • Hi! I signed up for 30 day premium trial on my computer and downloaded app on iPad.  Do I have to skip the 30 day trial not have my iPad app end? Thanks in advance if anyone can help me! The hou...
  • Liam
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Why can't I use Unlimited at home on iPad

Bought an iPad to replace my Windows laptop only to discover that I can't use Spotify at home because it's classified as a "mobile device". To all intents and purposes I'm using exactly the same service but because my device is defined as one thing r...

  • Newbie
  • Bought an iPad to replace my Windows laptop only to discover that I can't use Spotify at  home because it's classified as a "mobile device".  To all intents and purposes I'm using exactly t...
  • martinlindau
  • Newbie
  • 4494 Views
  • 5 replies
  • 1 likes
  • 4494 Views
  • 5 replies
  • 1 likes

recent subscription to spotify premium

hello i recently subcribed to spotify premium , but in my iphone it keeps saying that i have the 48 hr trial (now 34 hrs left) although at the website it tells me this "You have an active Spotify Premium subscription. Your subscription will automatic...

  • Regular
  • hello i recently subcribed to spotify premium , but in my iphone it keeps saying that i have the 48 hr trial (now 34 hrs left) although at the website it tells me this    "You have an a...
  • diegolcornejo
  • Regular
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

On demand streaming

Somehow I can stream on demand on my computer, but when I try to play on deman in my iphone, it prompts me this message: only premium users can stream on demand. Why can I play on demand on my computer and not on my phone?!

  • Newbie
  • Somehow I can stream on demand on my computer, but when I try to play on deman in my iphone, it prompts me this message: only premium users can stream on demand. Why can I play on demand on my comput...
  • Peter__
  • Community Legend
  • 1501 Views
  • 1 replies
  • 0 likes
  • 1501 Views
  • 1 replies
  • 0 likes

Removing music from inbox.

I got a short question. A friend send me some music to my inbox. It shows a nice little red 1 now, and i cant seem to get rid of that. Is it possible to remove the music from my inbox, or to make the number go away ? Its on an iphone btw.

  • Newbie
  • I got a short question.   A friend send me some music to my inbox. It shows a nice little red 1 now, and i cant seem to get rid of that. Is it possible to remove the music from my inbox, o...
  • Liam
  • Community Legend
  • 1027 Views
  • 1 replies
  • 0 likes
  • 1027 Views
  • 1 replies
  • 0 likes

Library different on iPad app..some albums missing!

Ok, on the iPad app search for Feist. her album "metals" isn't there. ( the interviews for the album are though under the same name but the actual album isn't). The album IS available via search. Searching on the android app for Feist shows all her a...

  • Roadie
  • Ok, on the iPad app search for Feist. her album "metals" isn't there. ( the interviews for the album are though under the same name but the actual album isn't). The album IS available via search. Sea...
  • walkention
  • Newbie
  • 704 Views
  • 2 replies
  • 1 likes
  • 704 Views
  • 2 replies
  • 1 likes

Ios 6.0.2 / IPhone 5 major battery drain

Using system status. 4.72 CPU load at 56% utilisation for the last 15 minutes! phpne noticably warm. Went from 53% to 22%. Only correlation:- Walked into a zone with edge briefly. This has happened 4 times since iOS 6.0.2.Spotify premium account and ...

  • Newbie
  • Using system status. 4.72 CPU load at 56% utilisation for the last 15 minutes! phpne noticably warm. Went from 53% to 22%. Only correlation:- Walked into a zone with edge briefly. This has happened 4...
  • becker1337
  • Newbie
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Can't play my playlists on my iPad? Explain.

With an ultimate account I can create and play playlists on my computer. However, I can't play those same playlists on my wi-fi connected iPad. I have to have a premium account to do that? I'm not using 3G/4G. Why do you make that distinction (which ...

  • Newbie
  •   With an ultimate account I can create and play playlists on my computer. However, I can't play those same playlists on my wi-fi connected iPad. I have to have a premium account to do that? &...
  • Tehkdork
  • Newbie
  • 1718 Views
  • 2 replies
  • 0 likes
  • 1718 Views
  • 2 replies
  • 0 likes

Only Censored/Edited Albums Appearing on Aritst Page

Hey all, Anyone notice that you can't find explict albums from the artist page on the iOS app? It's a serious glitch that needs to be addressed. Unless I'm doing something wrong, the only work around is to search for individual songs and find the exp...

  • Newbie
  • Hey all, Anyone notice that you can't find explict albums from the artist page on the iOS app? It's a serious glitch that needs to be addressed. Unless I'm doing something wrong, the only work arou...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Not able to play songs on iPad

When I try and play any songs on my iPad nothing happens. The grey progress bar cannot be moved, but the artwork loads properly, and I can search without a problem too. Any suggestions? This is on an iPad 2 running iOS 5.

  • Newbie
  • When I try and play any songs on my iPad nothing happens. The grey progress bar cannot be moved, but the artwork loads properly, and I can search without a problem too.   Any suggestions? Th...
  • rjc241
  • Newbie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Getting push notifications from myself

I get push notifications that I (myself) have added a song to my own playlist on both my iphone and ipad. I have not been able to turn these off even though I have disabled all push notifications for spotify. Any idea what it could be? Tried logging ...

  • Casual Listener
  • I get push notifications that I (myself) have added a song to my own playlist on both my iphone and ipad.    I have not been able to turn these off even though I have disabled all push ...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Premium not working.

Hello!Same problem as almost everyone below. After updating my iphone last night, my spotify premium account stopped working. All my playlists are gone, and it says that I have to have an Premium account. Although Im logged in with the same username ...

  • Newbie
  • Hello! Same problem as almost everyone below. After updating my iphone last night, my spotify premium account stopped working. All my playlists are gone, and it says that I have to have an Premium...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Cannot log in on iPad.

I just got Spotify for my iPad yesterday. However, I cannot log in. I keep geting a login failed. Could not log in to Spotify. Maybe you've changed or mispelled the password? Why can't I log in to Spotify? I can log in just fine on the computer, but ...

  • Newbie
  • I just got Spotify for my iPad yesterday. However, I cannot log in. I keep geting a login failed. Could not log in to Spotify. Maybe you've changed or mispelled the password? Why can't I log in to Sp...
  • 402 Views
  • 0 replies
  • 0 likes
  • 402 Views
  • 0 replies
  • 0 likes