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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227974 Views

53 replies

13 likes

  • 227974 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152349 Views

507 replies

108 likes

  • 152349 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106530 Views

19 replies

38 likes

  • 106530 Views
  • 19 replies
  • 38 likes

Offline Mode Iphone 4 Not Syncing

I have Spoitfy premium on my phone- I can make playlists and add songs in like usual, but for some reason it will not make songs available offline. I have unlimited date on my phone and tried syncing over two different high speed networks? It still w...

Newbie

I have Spoitfy premium on my phone- I can make playlists and add songs in like usual, but for some reason it will not make songs available offline. I have unlimited date on my phone and tried synci...

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

Unable to "offline" songs, even when plugged to PC

My iPhone 4 won't make my Offline mode playlist load to offline, the grey arrow is there, but no loading is made. I have plugged the phone to my computer, thinking I need a better internet connection, but just wont make the music offline. What to do?

Newbie

My iPhone 4 won't make my Offline mode playlist load to offline, the grey arrow is there, but no loading is made. I have plugged the phone to my computer, thinking I need a better internet connection...

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

BUG: Adding song to playlist shows up as different user

My friend shared his play list to me - I listen to it via my iPhone, Windows 7, and OSX. If I add a song via my phone - it shows up as being added by him - I'm logged in as me, on my phone, and this happens when I add over wifi or cellular connection...

Newbie

My friend shared his play list to me - I listen to it via my iPhone, Windows 7, and OSX.   If I add a song via my phone - it shows up as being added by him - I'm logged in as me, on my phone...

178 Views

0 replies

0 likes

  • 178 Views
  • 0 replies
  • 0 likes

Do not work on my iPhone 5 in GSM mode - still connecting ...

Good morning, since three weeks, I can not use Spotify premium mobile (GSM 3G/LTE) on my iPhone 5. When I start Spotify, I am offline and the message appears "connecting ....". I can wait and wait, nothing happens. In WLAN mode it works fine. I have ...

Newbie

Good morning,   since three weeks, I can not use Spotify premium mobile (GSM 3G/LTE) on my iPhone 5. When I start Spotify, I am offline and the message appears "connecting ....". I can wait ...

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

Corrupted playlist on iPhone/iPod Touch

Hi, There is a playlist folder on both my iPhone and my iPod Touch that contains several levels of other folders but no songs. Nor does it appear on my iMac. I can't delete it. Everytime I try the app crashes. I have tried logging out and back in and...

Casual Listener

Hi,   There is a playlist folder on both my iPhone and my iPod Touch that contains several levels of other folders but no songs. Nor does it appear on my iMac. I can't delete it. Everytime I...

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
  • 0 likes

Skipping through the songs

I tried to play the radio and my playlist and it skips every ten seconds of a song

Newbie

I tried to play the radio and my playlist and it skips every ten seconds of a song

566 Views

0 replies

0 likes

  • 566 Views
  • 0 replies
  • 0 likes

[Bug Report] - Spotify resumes playback at incorrect point after telephone call

Steps to reproduce: Sync a track that is of a long duration to the device (perhaps 2 hours) Listen to that track Receive an inbound call Hang up inbound call Spotify resumes playback, but not at all close to the same location Configuration iPhone5 iO...

Casual Listener

Steps to reproduce: Sync a track that is of a long duration to the device (perhaps 2 hours) Listen to that track Receive an inbound call Hang up inbound call Spotify resumes playback...

Goodman

Spotify Legend

1198 Views

4 replies

0 likes

  • 1198 Views
  • 4 replies
  • 0 likes

spotifuggle won't play on my iPhone

I have an iphone and a premium account but on my iphone app when i click a song it says I need a premium account to play the tune .do i have to sync my iphone to my mac first before it will play

Casual Listener

I have an iphone and a premium account but on my iphone app when i click a song it says I need a premium account to play the tune .do i have to sync my iphone to my mac first before it will play

187 Views

0 replies

0 likes

  • 187 Views
  • 0 replies
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Solved!! Editing playlists on IOS

The function to move songs about on playlists has been removed. You can only delete now, why has this app gone backwards?

Newbie

The function to move songs about on playlists has been removed. You can only delete now, why has this app gone backwards?

MattSuda

Spotify Star

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Solved!! Radio on iOS 6 Spotify broken.

For some reason I can't use the radio feature on my iPhone 5. There's no spinning circle, nothing to indicate that it's loading anything. I have uninstalled and reinstalled the app to no avail. I'm hoping someone can shed some light on this issue ple...

Newbie

For some reason I can't use the radio feature on my iPhone 5. There's no spinning circle, nothing to indicate that it's loading anything. I have uninstalled and reinstalled the app to no avail. I'm h...

user-removed

Not applicable

23403 Views

65 replies

2 likes

  • 23403 Views
  • 65 replies
  • 2 likes

Reverse sort order of playlist?

Spotify does the Exact opposite of what I want on my iPhone. On the Mac client, I can easily just sort by Added to get my latest added songs. On my spotify, I have to go to the bottom without me being able to reverse the sort order. I REALLY want to ...

Newbie

Spotify does the Exact opposite of what I want on my iPhone.   On the Mac client, I can easily just sort by Added to get my latest added songs. On my spotify, I have to go to the bottom with...

roberthendrikse

Newbie

6632 Views

10 replies

40 likes

  • 6632 Views
  • 10 replies
  • 40 likes

Windows Media Player Playlist

I recently updated Spotify mobile on my 4S and I now have playlist titled Windows Media Player. It contains my old playlists from before the update. This is a problem because I cannot delete playlists inside of the WMP playlist. Is there anyway to re...

Newbie

I recently updated Spotify mobile on my 4S and I now have playlist titled Windows Media Player.  It contains my old playlists from before the update.  This is a problem because I cannot del...

user-removed

Not applicable

1309 Views

1 replies

0 likes

  • 1309 Views
  • 1 replies
  • 0 likes

My liked from radio is also missing

I understand you may be able to add this back to my account. Can has my playlist back? Thank you kindly.

Newbie

I understand you may be able to add this back to my account. Can has my playlist back? 🙂 Thank you kindly.

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
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Spotify is extremely slow on synch and playing

Hi Support Team, just faced with very bad response time from iPad or iPhone5 - just takes 10-20seconds to start a song in normal quality. Whats wrong here? Thanks.. . Gerd

Regular

Hi Support Team,   just faced with very bad response time from iPad or iPhone5 - just takes 10-20seconds to start a song in normal quality. Whats wrong here? Thanks.. .   Gerd

Cragskinna

Newbie

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
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Solved!! ATV 3 shows wrong song info!

When I play music from spotify on my iPad mini over AirPlay, it stops showing new track info on the ATV after a couple of songs. How come?

Casual Listener

When I play music from spotify on my iPad mini over AirPlay, it stops showing new track info on the ATV after a couple of songs. How come?

David

Spotify Legend

1278 Views

6 replies

0 likes

  • 1278 Views
  • 6 replies
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Remote Control

Is it possible toc control spotify on my iphone from my PC?

Newbie

Is it possible toc control spotify on my iphone from my PC?

TrapMusicLondon

Music Fan

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Solved!! iPhone 5, search results disappear

iPhone 5, search tab, when searching if I scroll down to fast on results, all shown results disappear !

Casual Listener

iPhone 5, search tab,  when searching if I scroll down to fast on results, all shown results disappear !

eyekeyshoe

Gig Goer

3656 Views

31 replies

4 likes

  • 3656 Views
  • 31 replies
  • 4 likes

Download spotify in sweden on canadian iphone?

My friend is Swedish living in Canada. He has bought an iphone 5 locked to a Candadian carrier. If he goes to Sweden would he be able to download spotify in appstore, buy premium and get it working on his phone? Thanx!

Regular

My friend is Swedish living in Canada. He has bought an iphone 5 locked to a Candadian carrier. If he goes to Sweden would he be able to download spotify in appstore, buy premium and get it working o...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
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iPad Will not recognise premium subscribtion

Cant get my ipad2 to recognise my premium account.. Tried everything.. Reinstalling, clearing cache, logging out etc.. on my pc i Can see my spotify premium account is active.. what to do?

Casual Listener

Cant get my ipad2 to recognise my premium account.. Tried everything.. Reinstalling, clearing cache, logging out etc.. on my pc i Can see my spotify premium account is active..   what to do?

208 Views

0 replies

0 likes

  • 208 Views
  • 0 replies
  • 0 likes