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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227130 Views

53 replies

13 likes

  • 227130 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151807 Views

507 replies

108 likes

  • 151807 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106323 Views

19 replies

38 likes

  • 106323 Views
  • 19 replies
  • 38 likes

Do not work on my iPhone 5 in GSM mode - still connecting ...

Good morning, since three weeks, I can not use Spotify premium mobile (GSM 3G/LTE) on my iPhone 5. When I start Spotify, I am offline and the message appears "connecting ....". I can wait and wait, nothing happens. In WLAN mode it works fine. I have ...

Newbie

Good morning,   since three weeks, I can not use Spotify premium mobile (GSM 3G/LTE) on my iPhone 5. When I start Spotify, I am offline and the message appears "connecting ....". I can wait ...

210 Views

0 replies

0 likes

  • 210 Views
  • 0 replies
  • 0 likes

Corrupted playlist on iPhone/iPod Touch

Hi, There is a playlist folder on both my iPhone and my iPod Touch that contains several levels of other folders but no songs. Nor does it appear on my iMac. I can't delete it. Everytime I try the app crashes. I have tried logging out and back in and...

Casual Listener

Hi,   There is a playlist folder on both my iPhone and my iPod Touch that contains several levels of other folders but no songs. Nor does it appear on my iMac. I can't delete it. Everytime I...

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
  • 0 likes

Skipping through the songs

I tried to play the radio and my playlist and it skips every ten seconds of a song

Newbie

I tried to play the radio and my playlist and it skips every ten seconds of a song

563 Views

0 replies

0 likes

  • 563 Views
  • 0 replies
  • 0 likes

[Bug Report] - Spotify resumes playback at incorrect point after telephone call

Steps to reproduce: Sync a track that is of a long duration to the device (perhaps 2 hours) Listen to that track Receive an inbound call Hang up inbound call Spotify resumes playback, but not at all close to the same location Configuration iPhone5 iO...

Casual Listener

Steps to reproduce: Sync a track that is of a long duration to the device (perhaps 2 hours) Listen to that track Receive an inbound call Hang up inbound call Spotify resumes playback...

Goodman

Spotify Legend

1193 Views

4 replies

0 likes

  • 1193 Views
  • 4 replies
  • 0 likes

spotifuggle won't play on my iPhone

I have an iphone and a premium account but on my iphone app when i click a song it says I need a premium account to play the tune .do i have to sync my iphone to my mac first before it will play

Casual Listener

I have an iphone and a premium account but on my iphone app when i click a song it says I need a premium account to play the tune .do i have to sync my iphone to my mac first before it will play

185 Views

0 replies

0 likes

  • 185 Views
  • 0 replies
  • 0 likes

Solved!! Editing playlists on IOS

The function to move songs about on playlists has been removed. You can only delete now, why has this app gone backwards?

Newbie

The function to move songs about on playlists has been removed. You can only delete now, why has this app gone backwards?

MattSuda

Spotify Star

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Solved!! Radio on iOS 6 Spotify broken.

For some reason I can't use the radio feature on my iPhone 5. There's no spinning circle, nothing to indicate that it's loading anything. I have uninstalled and reinstalled the app to no avail. I'm hoping someone can shed some light on this issue ple...

Newbie

For some reason I can't use the radio feature on my iPhone 5. There's no spinning circle, nothing to indicate that it's loading anything. I have uninstalled and reinstalled the app to no avail. I'm h...

user-removed

Not applicable

23310 Views

65 replies

2 likes

  • 23310 Views
  • 65 replies
  • 2 likes

Reverse sort order of playlist?

Spotify does the Exact opposite of what I want on my iPhone. On the Mac client, I can easily just sort by Added to get my latest added songs. On my spotify, I have to go to the bottom without me being able to reverse the sort order. I REALLY want to ...

Newbie

Spotify does the Exact opposite of what I want on my iPhone.   On the Mac client, I can easily just sort by Added to get my latest added songs. On my spotify, I have to go to the bottom with...

roberthendrikse

Newbie

6627 Views

10 replies

40 likes

  • 6627 Views
  • 10 replies
  • 40 likes

Windows Media Player Playlist

I recently updated Spotify mobile on my 4S and I now have playlist titled Windows Media Player. It contains my old playlists from before the update. This is a problem because I cannot delete playlists inside of the WMP playlist. Is there anyway to re...

Newbie

I recently updated Spotify mobile on my 4S and I now have playlist titled Windows Media Player.  It contains my old playlists from before the update.  This is a problem because I cannot del...

user-removed

Not applicable

1307 Views

1 replies

0 likes

  • 1307 Views
  • 1 replies
  • 0 likes

My liked from radio is also missing

I understand you may be able to add this back to my account. Can has my playlist back? Thank you kindly.

Newbie

I understand you may be able to add this back to my account. Can has my playlist back? 🙂 Thank you kindly.

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes

Spotify is extremely slow on synch and playing

Hi Support Team, just faced with very bad response time from iPad or iPhone5 - just takes 10-20seconds to start a song in normal quality. Whats wrong here? Thanks.. . Gerd

Regular

Hi Support Team,   just faced with very bad response time from iPad or iPhone5 - just takes 10-20seconds to start a song in normal quality. Whats wrong here? Thanks.. .   Gerd

Cragskinna

Newbie

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Solved!! ATV 3 shows wrong song info!

When I play music from spotify on my iPad mini over AirPlay, it stops showing new track info on the ATV after a couple of songs. How come?

Casual Listener

When I play music from spotify on my iPad mini over AirPlay, it stops showing new track info on the ATV after a couple of songs. How come?

David

Spotify Legend

1266 Views

6 replies

0 likes

  • 1266 Views
  • 6 replies
  • 0 likes

Remote Control

Is it possible toc control spotify on my iphone from my PC?

Newbie

Is it possible toc control spotify on my iphone from my PC?

TrapMusicLondon

Music Fan

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Solved!! iPhone 5, search results disappear

iPhone 5, search tab, when searching if I scroll down to fast on results, all shown results disappear !

Casual Listener

iPhone 5, search tab,  when searching if I scroll down to fast on results, all shown results disappear !

eyekeyshoe

Gig Goer

3637 Views

31 replies

4 likes

  • 3637 Views
  • 31 replies
  • 4 likes

Download spotify in sweden on canadian iphone?

My friend is Swedish living in Canada. He has bought an iphone 5 locked to a Candadian carrier. If he goes to Sweden would he be able to download spotify in appstore, buy premium and get it working on his phone? Thanx!

Regular

My friend is Swedish living in Canada. He has bought an iphone 5 locked to a Candadian carrier. If he goes to Sweden would he be able to download spotify in appstore, buy premium and get it working o...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

iPad Will not recognise premium subscribtion

Cant get my ipad2 to recognise my premium account.. Tried everything.. Reinstalling, clearing cache, logging out etc.. on my pc i Can see my spotify premium account is active.. what to do?

Casual Listener

Cant get my ipad2 to recognise my premium account.. Tried everything.. Reinstalling, clearing cache, logging out etc.. on my pc i Can see my spotify premium account is active..   what to do?

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
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Solved!! Album list disappears

Album list disappears after search then scroll. Individual tracks stay. Have to re-search to get album list, but if you have a long list, it'll disappear again once you start to scroll. Anybody else? A fix?

Casual Listener

Album list disappears after search then scroll. Individual tracks stay. Have to re-search to get album list, but if you have a long list, it'll disappear again once you start to scroll.   An...

olliebear

Newbie

5710 Views

40 replies

6 likes

  • 5710 Views
  • 40 replies
  • 6 likes

Syncing my Ipos

I'm trying to sync my Ipod touch with Spotify but it won't work! I've tried to do everything that it tells me to but it still won't work. When I insert the USB cable my Ipod dosn't show up under devices and i brough the unlimeted and premium package ...

Newbie

I'm trying to sync my Ipod touch with Spotify but it won't work! I've tried to do everything that it tells me to but it still won't work. When I insert the USB cable my Ipod dosn't show up under devi...

Peter__

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

When will my account activate?

I just bought spotify premium and I wanted to know how long it will be before it activates...

Newbie

I just bought spotify premium and I wanted to know how long it will be before it activates...

Peter__

Community Legend

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes