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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398921 Views
  • 879 replies
  • 326 likes
  • 398921 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78848 Views
  • 124 replies
  • 32 likes
  • 78848 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18053 Views
  • 8 replies
  • 0 likes
  • 18053 Views
  • 8 replies
  • 0 likes

usb sync

why is there no usb sync for the iphone?

  • Casual Listener
  • why is there no usb sync for the iphone?
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Local Non-Available Track Playing Incorrect Live Version on iPhone

I own the album "Union" by the Boxer Rebellion. It shows in iTunes and Spotify, and Spotify US has the album "unavailable" but my local copy plays just fine in Spotify. When I add it to a playlist and sync it to my iPhone, the first track, "Flashing ...

  • Visitor
  • I own the album "Union" by the Boxer Rebellion.  It shows in iTunes and Spotify, and Spotify US has the album "unavailable" but my local copy plays just fine in Spotify.  When I add it to a...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Local tracks not syncing on ipad/iphone

I have an IPAD and Spotify Preimium As you can seee below The red means those local tracks wont sync!

  • Casual Listener
  • I have an IPAD and Spotify Preimium   As you can seee below   The red means those local tracks wont sync!
  • PazSHT
  • Regular
  • 1093 Views
  • 1 replies
  • 0 likes
  • 1093 Views
  • 1 replies
  • 0 likes

New better looking icon!!

Hi there,thanks to the developers I don't have any real problems with spotify. Neither on my Mac nor on my iPhone. So here comes my minor one, but I bet most of us are gonna be on my side on that one: I'd like to have a better looking icon for the iO...

  • Visitor
  • Hi there, thanks to the developers I don't have any real problems with spotify. Neither on my Mac nor on my iPhone. So here comes my minor one, but I bet most of us are gonna be on my side on that o...
  • InterestingJohn
  • Casual Listener
  • 2533 Views
  • 9 replies
  • 0 likes
  • 2533 Views
  • 9 replies
  • 0 likes

iPad bug : clicking on people's icon for offline tunes makes the app crash

Clicking on people's icon for offline (downloaded) tunes makes the app crash. It happens for songs not in spotify catalog as well as for tunes in spotify catalog.

  • Casual Listener
  • Clicking on people's icon for offline (downloaded) tunes makes the app crash. It happens for songs not in spotify catalog as well as for tunes in spotify catalog.
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Can't send to spotify people

IOS5 - trying to share a track with my son (done many times before latest update).Go into share, share with spotify people. Send button on top right of screen does nothing and the blue send button on the keypad just returns the cursor down the page.A...

  • Newbie
  • IOS5 - trying to share a track with my son (done many times before latest update). Go into share, share with spotify people. Send button on top right of screen does nothing and the blue send button ...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Gapless playback doesnt work properly

it only works occasionally. I'm using a BT headset(MW-600) and i only stream my music in High quality. Also crossfade doesnt seem to work either.

  • Casual Listener
  • it only works occasionally.   I'm using a BT headset(MW-600) and i only stream my music in High quality.   Also crossfade doesnt seem to work either. 😕
  • user-removed
  • Not applicable
  • 875 Views
  • 5 replies
  • 0 likes
  • 875 Views
  • 5 replies
  • 0 likes

Spotify iPad-version - wishing list

Volume slider (vertical left side in the overview mode just above the settings button and somewhere in the cover art mode)Airplay menu in overview mode (it can only be found in the full view (cover art mode))Multi gestures (example: slide two fingers...

  • Regular
  • Volume slider (vertical left side in the overview mode just above the settings button and somewhere in the cover art mode) Airplay menu in overview mode (it can only be found in the full view (cover...
  • David
  • Spotify Legend
  • 500 Views
  • 3 replies
  • 1 likes
  • 500 Views
  • 3 replies
  • 1 likes

ipad/iphone app

I have spotify premium but on my ipad and iphone I only get a free trial after logging in. i don't get accsess to my premium in the app. What can i do? I also have a wrong facebook account on my profile, its my girlfriends facebook account that is ac...

  • Newbie
  • I have spotify premium but on my ipad and iphone I only get a free trial after logging in. i don't get accsess to my premium in the app. What can i do? I also have a wrong facebook account on my prof...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

iOS not syncing some local files

Certain songs will not sync to my 3GS. I have read every FAQ on this topic and I know I am doing it correctly. I cannot believe it has to be so difficult to get this to work. I am going insane so please fix it so you can get a few more bucks from me....

  • Newbie
  • Certain songs will not sync to my 3GS. I have read every FAQ on this topic and I know I am doing it correctly. I cannot believe it has to be so difficult to get this to work. I am going insane so ple...
  • 1004 Views
  • 0 replies
  • 0 likes
  • 1004 Views
  • 0 replies
  • 0 likes

Spotify counts some local files as Spotify offline tracks

I have a playlist containing local files that I have synced to my ipod touch. For some reason, Spotify is counting a bunch of these local files as coming from the Spotify library instead of from my computer. How do I get it to use my own mp3s instead...

  • Gig Goer
  • I have a playlist containing local files that I have synced to my ipod touch. For some reason, Spotify is counting a bunch of these local files as coming from the Spotify library instead of from my c...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Solved!! iPad not listed under devices

I've used Google for this problem and have gotten several threads but no results. All of them say to make sure you're on the same Wi-Fi, have certain ports open, make sure your firewall is accepting spotify, etc; All of these things I have done and m...

  • Casual Listener
  • I've used Google for this problem and have gotten several threads but no results. All of them say to make sure you're on the same Wi-Fi, have certain ports open, make sure your firewall is accepting ...
  • David
  • Spotify Legend
  • 4382 Views
  • 5 replies
  • 1 likes
  • 4382 Views
  • 5 replies
  • 1 likes

Free app?

I've just received a message that I couldn't use spotify anymore... I just have to pay like 10 francs per months... I want the free subscription but I can't download it on my IPad or on my pc... What can I do ?

  • Newbie
  • I've just received a message that I couldn't use spotify anymore... I just have to pay like 10 francs per months... I want the free subscription but I can't download it on my IPad or on my pc... What...
  • Stany70
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Mobile App no longer scrobbling to last.fm

I have an iPhone 4 and I just updated to iOS 5 last night. Ever since then my Spotify app won't scrobble my tracks to last.fm. Please help!

  • Newbie
  • I have an iPhone 4 and I just updated to iOS 5 last night. Ever since then my Spotify app won't scrobble my tracks to last.fm. Please help!
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

This app is becoming a joke to use.

Im paying £10 per month to use an app that only works when it wants to.This app constantly hangs.The amount of time it spends logging in is totally unacceptable. I start the app a few mins before leaving the house and gertting into the car and most t...

  • Casual Listener
  • Im paying £10 per month to use an app that only works when it wants to. This app constantly hangs. The amount of time it spends logging in is totally unacceptable. I start the app a few mins before...
  • David
  • Spotify Legend
  • 534 Views
  • 2 replies
  • 2 likes
  • 534 Views
  • 2 replies
  • 2 likes

How do I UNSYNC my iPod touch

I accidentally synced my iTunes collection to my iPod via Spotify. I don't want that and can't find how to get the music off my device. What do I do?

  • Newbie
  • I accidentally synced my iTunes collection to my iPod via Spotify. I don't want that and can't find how to get the music off my device.   What do I do?
  • David
  • Spotify Legend
  • 2435 Views
  • 1 replies
  • 0 likes
  • 2435 Views
  • 1 replies
  • 0 likes

What does this icon do?

Hi I'm using spotify on my iPhone. Works just fine but I can't figure out what a certain icon does. See pic. Anyone a suggestion? image: https://docs.google.com/file/d/0B-hAyzySoUj9aWlBVTZNMUVHM0E/edit?pli=1 Thanks!

  • Regular
  • Hi I'm using spotify on my iPhone. Works just fine but I can't figure out what a certain icon does. See pic. Anyone a suggestion?   image: https://docs.google.com/file/d/0B-hAyzySoUj9aWlB...
  • David
  • Spotify Legend
  • 1484 Views
  • 16 replies
  • 0 likes
  • 1484 Views
  • 16 replies
  • 0 likes

Solved!! Search facility on mobile app

Hi. Does anyone know how to search for genres of music or year of release in iPhone app? I know you can do this in desktop version although it always seems a bit hit & miss to me. I have downloaded spotilicious app on iTunes which allows you to creat...

  • Roadie
  • Hi. Does anyone know how to search for genres of music or year of release in iPhone app? I know you can do this in desktop version although it always seems a bit hit & miss to me. I have download...
  • Stany70
  • Roadie
  • 2178 Views
  • 4 replies
  • 0 likes
  • 2178 Views
  • 4 replies
  • 0 likes

Ipad App bug

Displays incorrect song in bottom of the screen and the song position (cursor) does not move when playing. I change songs and it does not change song displayed in screen bottom. But the correct song plays perfectly. I start playing and cursor does no...

  • Newbie
  • Displays incorrect song in bottom of the screen and the song position (cursor) does not move when playing. I change songs and it does not change song displayed in screen bottom. But the correct song ...
  • 461 Views
  • 0 replies
  • 0 likes
  • 461 Views
  • 0 replies
  • 0 likes