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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30729 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95448 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293873 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123789 Views

19 replies

38 likes

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  • 19 replies
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Solved!! Spotify premium not recognized on iPhone 4?

I have been using premium Spotify on my computer for a couple of months. But it won't access it on mobile? It says "only premium users can stream on mobile". Can someone tell me what I'm doing wrong.ThanksAlso, I have been logging in through facebook

Casual Listener

I have been using premium Spotify on my computer for a couple of months. But it won't access it on mobile? It says "only premium users can stream on mobile". Can someone tell me what I'm doing wrong....

Peter__

Community Legend

1770 Views

7 replies

0 likes

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  • 7 replies
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Spotify on Windows shuts down when iPod is connected

I have used spotify premium for over a year. I have just decided that I want to sync my old, refurbished iPod video with spotify. However, I am having an issue where I open spotify, connect my iPod, and then spotify closes automatically. The iPod wil...

Casual Listener

I have used spotify premium for over a year. I have just decided that I want to sync my old, refurbished iPod video with spotify. However, I am having an issue where I open spotify, connect my iPod, ...

689 Views

0 replies

2 likes

  • 689 Views
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An error occurs after 15 seconds when playing playlists through an iPod docking station

I have a recurring issue when I want to play playlists from my iPhone through an iPod docking station linked to a Bose Lifestyle system. After 10 to 20 the Bose systems stops playing the playlist, but the iPhone does not stop playing. When I reconnec...

Newbie

I have a recurring issue when I want to play playlists from my iPhone through an iPod docking station linked to a Bose Lifestyle system. After 10 to 20 the Bose systems stops playing the playlist, bu...

MrLidstrom

Newbie

1218 Views

3 replies

1 likes

  • 1218 Views
  • 3 replies
  • 1 likes

STUPID SLOW!!! (IOS 6.1.2 iPhone 5 GSM 64gb)

HEllo I am getting a little fed up with this service, i pay every month and dont feel its worth it atm. over the last few months i have had nothing but issues when it comes to offline syning on my phone (and ipad for that matter) iits takes over 10 m...

Casual Listener

HEllo   I am getting a little fed up with this service, i pay every month and dont feel its worth it atm. over the last few months i have had nothing but issues when it comes to offline syni...

jk_yang

Casual Listener

2589 Views

3 replies

0 likes

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  • 3 replies
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Solved!! One premium account, multiple IOS devices

Evening forum I was wondering if purchasing a premium account would allow me toaccess on all 4 IOS devices in the family? Also, how does this multi access work if I se FacebookUSA my log in. My wife has her own Facebook login as I assume the app will...

Casual Listener

Evening forum   I was wondering if purchasing a premium account would allow me toaccess on all 4 IOS devices in the family?   Also, how does this multi access work if I se FacebookU...

wickdgrl

Casual Listener

3015 Views

9 replies

0 likes

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  • 9 replies
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Why is it impossible to get someone to contact a customer back?

Can you please have someone contact me back? I have been emailing your customer service for 2 months now and haven't received any contact back. I had to create this account just to be able to post due to my other account due to it being locked. I've ...

Regular

Can you please have someone contact me back? I have been emailing your customer service for 2 months now and haven't received any contact back. I had to create this account just to be able to post ...

Sam

Spotify

726 Views

7 replies

0 likes

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Error 404 Help please

I am new on the Spotify Community and totally lost! I joined since the last month and a half I haven't been able to log into my spotify account on my iphone, keep getting the "Error 404" message. What do I do, can anyone help? I can log in on my comp...

Casual Listener

I am new on the Spotify Community and totally lost!    I joined since the last month and a half I haven't been able to log into my spotify account on my iphone, keep getting the "Error ...

Sam

Spotify

2066 Views

5 replies

0 likes

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Change access data from FB to account

How do I change my account data, so I no longer have to log on to Spotify through my Facebook account?I want to delete my Facebook account, but I can't without also closing down Spotify. Help?!

Casual Listener

How do I change my account data, so I no longer have to log on to Spotify through my Facebook account? I want to delete my Facebook account, but I can't without also closing down Spotify. Help?!

Chm81

Casual Listener

389 Views

2 replies

0 likes

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  • 2 replies
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Offline playlists won't sync anymore.

Spotify on my iPhone 4 has stopped syncing new playlists. All my old offline playlists are still available, and synced, but I've added two new playlists, selected the "YES" option for available online, but nothing happens - they just don't sync.

Casual Listener

Spotify on my iPhone 4 has stopped syncing new playlists.   All my old offline playlists are still available, and synced, but I've added two new playlists, selected the "YES" option for avai...

TheBreaker

Casual Listener

1367 Views

4 replies

0 likes

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offline now unavailable

i have been using spotify premium for a number of months now. Today i discovered that my tracks were not available in offline mode on mi mobile. I do not want to cancel my subscription but will be forced to if i cannot sort out this problem??

Newbie

i have been using spotify premium for a number of months now. Today i discovered that my tracks were not available in offline mode on mi mobile. I do not want to cancel my subscription but will be fo...

ecyzeska

Casual Listener

524 Views

5 replies

0 likes

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Solved!! I Pad mini

I have an ipad mini and downloaded the spotify app but I cant seem to be able to download the "free" spotify I only seem to have the option for premium. Am I able to download spotify without signing up to the premium package? thanks

Casual Listener

I have an ipad mini and downloaded the spotify app but I cant seem to be able to download the "free" spotify I only seem to have the option for premium. Am I able to download spotify without signing ...

nicolahouston

Casual Listener

857 Views

2 replies

0 likes

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Account reset?

Hi I changed my password and suddenly my account was downgraded to a free spotify account. I then upgraded again but it decided to charge me (even though i paid less than a month ago) and has none of my playlists radio or anything. I'm also worried t...

Visitor

Hi I changed my password and suddenly my account was downgraded to a free spotify account. I then upgraded again but it decided to charge me (even though i paid less than a month ago) and has none of...

Peter__

Community Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

App doesn't give me premium upgrade

How do I get the app to give me the premium version I paid for?

Newbie

How do I get the app to give me the premium version I paid for?

Peter__

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Recieved songs in inbox stay unread after listening to the songs.

Description I never really seen it before because nobody has ever sent me songs before. But my girlfriend has sent me multiple songs and no matter how many times I listen to them, they stay unread in the inbox. A more detailed description, using numb...

Visitor

Description I never really seen it before because nobody has ever sent me songs before. But my girlfriend has sent me multiple songs and no matter how many times I listen to them, they stay unread ...

user-removed

Not applicable

1593 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Synced Albums Not Playing Entire Album

Hello guys, I have an iPhone 5 with Spotify Premium. I have a good deal of media on my computer not available on spotify, so I often sync it over by taking the album in iTunes, dragging into a Spotify playlist and clicking available offline. All the ...

Casual Listener

Hello guys, I have an iPhone 5 with Spotify Premium.   I have a good deal of media on my computer not available on spotify, so I often sync it over by taking the album in iTunes, dragging in...

334 Views

0 replies

0 likes

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  • 0 replies
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Albums with multiple entries under same name not showing up in New Version of iOS App

I have noticed this using the new iOS version on both the iPad and iPhone. For example, if you search for an album that has more than one entry under the same album name (different editions, commentary albums, edited/explicit) it will only show one o...

Roadie

I have noticed this using the new iOS version on both the iPad and iPhone.  For example, if you search for an album that has more than one entry under the same album name (different editions, co...

CWelchTN

Newbie

1685 Views

10 replies

2 likes

  • 1685 Views
  • 10 replies
  • 2 likes

Solved!! Missing playlists on iPhone yet present on two separate desktop clients

I've looked through this forum for help, but I cannot find the solution to my problem. DescriptionMissing multiple playlists and playlist folders on iPhone device. All other clients, except for my iPhone device, holds all playlists. Other clients inc...

Casual Listener

I've looked through this forum for help, but I cannot find the solution to my problem.   Description Missing multiple playlists and playlist folders on iPhone device. All other clients, exc...

jgdx

Casual Listener

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

current audio app spontaneously switches from spotify to default music app on iOS 6

Has anyone else experienced a problem with the current audio app changing by itself on iOS 6? Here's what happens: Listen to spotify on iOS 6 (or 6.0.1) Pause spotify. Double click the home button and swipe the task switcher to the right. You will se...

Regular

Has anyone else experienced a problem with the current audio app changing by itself on iOS 6?  Here's what happens:   Listen to spotify on iOS 6 (or 6.0.1) Pause spotify. Double c...

gaspode12

Newbie

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Share a track from Iphone, as sms?

I cant share a track as a sms at my Iphone, the sms symbol is missing?

Casual Listener

I cant share a track as a sms at my Iphone, the sms symbol is missing?

Liam

Community Legend

500 Views

3 replies

0 likes

  • 500 Views
  • 3 replies
  • 0 likes