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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36401 Views
  • 15 replies
  • 36 likes
  • 36401 Views
  • 15 replies
  • 36 likes

problems getting premium to wprk on second device

I am trying to log into my account on 2 different devices and while they are both logged in. It only lets one of them have the premium abilities. On the second device it only lets me listen to the radio and tells me im not a premium member. Please he...

  • Casual Listener
  • I am trying to log into my account on 2 different devices and while they are both logged in. It only lets one of them have the premium abilities. On the second device it only lets me listen to the ra...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

problem starting spotify on ipad in online mode

spotify closes down after a few seconds on ipad when trying online mode. I have a premium spotify. Offline mode doesn't give any problems

  • Newbie
  • spotify closes down after a few seconds on ipad when trying online mode. I have a premium spotify. Offline mode doesn't give any problems
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Cant upgrade my iphone

Spotify says I have to upgrade and my iphone wont update. It is unlocked and jailbroken. Is there anyway I can get the app without upgrading? I just bought premium but if i cant use it on my phone will have to cancel. tkx

  • Newbie
  • Spotify says I have to upgrade and my iphone wont update. It is unlocked and jailbroken. Is there anyway I can get the app without upgrading? I just bought premium but if i cant use it on my phone wi...
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

not syncing

hi everyonei have this problem where my music will sync on my laptop but not on my iphone 4. Does anyone know how to solve this?would be gratefull for any kind of help!

  • Newbie
  • hi everyone i have this problem where my music will sync on my laptop but not on my iphone 4. Does anyone know how to solve this? would be gratefull for any kind of help!
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Premium is not working on iPhone

I just upgraded to a 3 month premium account, but my iphone still states I need to upgrade. Please help.

  • Regular
  • I just upgraded to a 3 month premium account, but my iphone still states I need to upgrade.  Please help.  
  • robcarper
  • Regular
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

iPod 4 - No Music

So, Spotify works fine... although... there is no sound coming from any songs. I've checked to see whether the global setting of the iPod is on volume and volume is just fine on iPod itself. Though nothing plays on Spotify via iPod. iPod is iPod 4.

  • Casual Listener
  • So, Spotify works fine...   although... there is no sound coming from any songs.   I've checked to see whether the global setting of the iPod is on volume and volume is just fine on...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Playlist

I have a the Spotify app in my computer and in my Ipad but the problem I can only listen to my playlist on my computer and not in my ipad on the go. Please Help and make it both ways.

  • Casual Listener
  • I have a the Spotify app in my computer and in my Ipad but the problem I can only listen to my playlist on my computer and not in my ipad on the go. Please Help and make it both ways.
  • Peter__
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Premium upgrade

I got the free 30 days premium membership but Spotify says I still need a premium membership. I have logged in and out but it still does not let me stream music on my iPad. Please help. Not a good start!

  • Newbie
  • I got the free 30 days premium membership but Spotify says I still need a premium membership. I have logged in and out but it still does  not let me stream music on my iPad. Please help. Not a g...
  • Peter__
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Playlist on iPod Touch Crashing Constantly - It's all NEW though!

I've just started using Spotify (about a week ago), signed up for all the whistles and bells. Bought a new iPod touch. So I was playing a playlist whilst connected to wifi today and Spotify just started cracking it. Stop, start, stop, start, stop, st...

  • Newbie
  • I've just started using Spotify (about a week ago), signed up for all the whistles and bells.  Bought a new iPod touch.    So I was playing a playlist whilst connected to wifi toda...
  • Peter__
  • Community Legend
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Ipod sync replaces all music each time

Everytime I connect my Ipod to sync my offline music it asks to backup and erase my ipod and then proceeds tp download everything from scratch again....which takes ages, not sure what I am doing wrong ? Thanks Matt

  • Casual Listener
  • Everytime I  connect my Ipod to sync my offline music it asks to backup and erase my ipod and then proceeds tp download everything from scratch again....which takes ages, not sure what I &n...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Bug report for Slow WiFi Sync

Since the iOS WiFi issue still hasn't been resolved, I thought I'd try to quantify it and fill in the bug report template. I would really appreciate a response on this, since I'm burning through my data plan by syncing on LTE. Description Syncing pla...

  • Music Fan
  • Since the iOS WiFi issue still hasn't been resolved, I thought I'd try to quantify it and fill in the bug report template. I would really appreciate a response on this, since I'm burning through my d...
  • 449 Views
  • 0 replies
  • 3 likes
  • 449 Views
  • 0 replies
  • 3 likes

Syncing Offline

I have an iPhone 4s and i just got spotify premium. my tracks stop syncing offline after like 20 songs and i keep having to restart it and it stops again.. pleas fix this. i'm travelling and i need it.

  • Newbie
  • I have an iPhone 4s and i just got spotify premium. my tracks stop syncing offline after like 20 songs and i keep having to restart it and it stops again.. pleas fix this. i'm travelling and i need i...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Local Files taking up ALOT of space!

Is there a way to shrink the amount of space Local Files take up in the spotify app? Right now 10 songs = about 0.1 gb. Before in iTunes it would have been about half that much space. How can I save space?? Thanks!

  • Casual Listener
  • Is there a way to shrink the amount of space Local Files take up in the spotify app? Right now 10 songs = about 0.1 gb.  Before in iTunes it would have been about half that much space. How can I...
  • Peter__
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Sort playlist by Added

Hey spotify, Can't you invent so playlists can be sorted by Added? Always when u add music the track places utself all the way down. Fix this?Thanks!

  • Newbie
  • Hey spotify, Can't you invent so playlists can be sorted by Added? Always when u add music the track places utself all the way down. Fix this? Thanks!
  • Peter__
  • Community Legend
  • 250 Views
  • 1 replies
  • 1 likes
  • 250 Views
  • 1 replies
  • 1 likes

Reducing Memory Usage: Audio Quaility

I'd like to reduce the amount of hard drive space used by Spotify on my iPhone. It seems like the easiest way would be to save the offline content at a lower sound quality, but for the life of me I cannot find a menu that will allow me to do this. Ca...

  • Newbie
  • I'd like to reduce the amount of hard drive space used by Spotify on my iPhone.   It seems like the easiest way would be to save the offline content at a lower sound quality, but for the lif...
  • coloneldan16
  • Casual Listener
  • 614 Views
  • 1 replies
  • 1 likes
  • 614 Views
  • 1 replies
  • 1 likes

How to search your tracks???

I have the premium spotify app for my iphone 4. I have a lot of starred tracks and need a way to search for a specific track when im listening. I used the "search" function but that searches all of spotify and i only want to search my trackslist. A g...

  • Casual Listener
  • I have the premium spotify app for my iphone 4.  I have a lot of starred tracks and need a way to search for a specific track when im listening.  I used the "search" function but that searc...
  • pokerbucs1981
  • Casual Listener
  • 374 Views
  • 5 replies
  • 0 likes
  • 374 Views
  • 5 replies
  • 0 likes

terminating app on Iphone5

I could not figure out how to shut spotify down...had to turn phone off. No apparent "exit" command

  • Visitor
  • I could not figure out how to shut spotify down...had to turn phone off.  No apparent "exit" command
  • 166 Views
  • 0 replies
  • 1 likes
  • 166 Views
  • 0 replies
  • 1 likes

Premium account is not activating

Hello, I've bought a premium suscription via yoigo and my spotify appears to be still free. I've tried shutting down the app and logging back, reinstalling the app in both devices: mackbook and iphone and nothing. I´ld be grateful for any help. Thank...

  • Newbie
  • Hello, I've bought a premium suscription via yoigo and my spotify appears to be still free. I've tried shutting down the app and logging back, reinstalling the app in both devices: mackbook and iph...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Premium won't work on ipad or iphone - have gone through troubleshooting steps - still nothing...

I have a premium service that works ok on PC and laptop but not on my iphone or ipad.It's a new account and I log in via Spotify log in (not Facebook)I've cleared history and cookies on iphone reinstalled the app (about 5 times on iphone, once on ipa...

  • Newbie
  • I have a premium service that works ok on PC and laptop but not on my iphone or ipad. It's a new account and I log in via Spotify log in (not Facebook) I've cleared history and cookies on iphone ...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes