Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397435 Views
  • 879 replies
  • 326 likes
  • 397435 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78575 Views
  • 124 replies
  • 32 likes
  • 78575 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17955 Views
  • 8 replies
  • 0 likes
  • 17955 Views
  • 8 replies
  • 0 likes

Can't login on iPod Touch

Can't login on iPod Touch. I have my account connected to Facebook.After loggin on via facebook, it is asking my spotify login and password. I can't remember my password for spotify.I have already tried the special device account and password, with n...

  • Visitor
  • Can't login on iPod Touch. I have my account connected to Facebook. After loggin on via facebook, it is asking my spotify login and password. I can't remember my password for spotify. I have alread...
  • 1222 Views
  • 0 replies
  • 0 likes
  • 1222 Views
  • 0 replies
  • 0 likes

Spotify Premium Mobile

Hi, I'm not able to play music on my iPhone even though I am a Premium member. I signed up today, what to do ?!

  • Newbie
  • Hi, I'm not able to play music on my iPhone even though I am a Premium member. I signed up today, what to do ?!
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Search function on Ipad

Is there anyway to search within each playlist on the Ipad app?

  • Newbie
  • Is there anyway to search within each playlist on the Ipad app?
  • 422 Views
  • 0 replies
  • 0 likes
  • 422 Views
  • 0 replies
  • 0 likes

Airplay Spotify wont start playing music on my htpc

Hey Guys, really hope someone can help me with this. Im using an Ipad2 and a HTPC with XBMC and would like to airplay my spotify to it. It work with youtube and other programs but not with spotify. I activate the Airplay and the track gets paused and...

  • Newbie
  • Hey Guys, really hope someone can help me with this.   Im using an Ipad2 and a HTPC with XBMC and would like to airplay my spotify to it. It work with youtube and other programs but not with s...
  • 756 Views
  • 0 replies
  • 0 likes
  • 756 Views
  • 0 replies
  • 0 likes

Iphone 4s disconnects every few seconds as soon as any files are available offline

Hope someone can help, this is driving me nuts! I have spotify on my ipad, iphone and desktop PC after upgrading to premium earlier this week. Works fine on ipad but the iphone app constantly loses connection (every 3 seconds or so) once logged in. I...

  • Newbie
  • Hope someone can help, this is driving me nuts!   I have spotify on my ipad, iphone and desktop PC after upgrading to premium earlier this week. Works fine on ipad but the iphone app&nbsp...
  • 394 Views
  • 0 replies
  • 0 likes
  • 394 Views
  • 0 replies
  • 0 likes

Facebook Share Language Now Indonesian

I installed Spotify on my iPad and iPhone and while it works, it's changed the Facebook's iOS share language to Indonesian. (I'd prefer English, obviously.) I've uninstalled things, restarted other things, logged in, logged out, changed language sett...

  • Newbie
  • I installed Spotify on my iPad and iPhone and while it works, it's changed the Facebook's iOS share language to Indonesian. (I'd prefer English, obviously.) I've uninstalled things, restarted other t...
  • 230 Views
  • 0 replies
  • 1 likes
  • 230 Views
  • 0 replies
  • 1 likes

Solved!! When unlocking iPod Touch 4th gen Spotify crashes

Since two months ago it's been happening some strange crashes on Spotify in my iPod Touch 4th gen. It only happens when I'm hearing to music, the device is locked (now I'm on iOS 5.0.1) so the screen is off. When I make a double click on the Home but...

  • Newbie
  • Since two months ago it's been happening some strange crashes on Spotify in my iPod Touch 4th gen. It only happens when I'm hearing to music, the device is locked (now I'm on iOS 5.0.1) so the screen...
  • gumadeiras
  • Newbie
  • 817 Views
  • 1 replies
  • 0 likes
  • 817 Views
  • 1 replies
  • 0 likes

Just joined premium. Can't login due to being "offline." Cannot access settings to go online.

So I entered my username and password, but apparently I need to switch the settings on the app to online. The problem is, I can't access the settings. I keep getting the error message asking if I've used an incorrect password. How do I access the set...

  • Newbie
  • So I entered my username and password, but apparently I need to switch the settings on the app to online.  The problem is, I can't access the settings.  I keep getting the error message ask...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

iPhone Timer

For some reason now, when I choose "stop playing" for the end of a timer, instead of stopping my Spotify song, it resets it to the beginning of the song and keeps playing. This didn't use to happen, only started this week when I got AB update. Is the...

  • Casual Listener
  • For some reason now, when I choose "stop playing" for the end of a timer, instead of stopping my Spotify song, it resets it to the beginning of the song and keeps playing. This didn't use to happen, ...
  • 629 Views
  • 0 replies
  • 0 likes
  • 629 Views
  • 0 replies
  • 0 likes

Offline playlists on iPod Touch

I got Spotify Premium a couple of days ago but for some reason I can't get offline playlists on my iPod. I've clicked on the 'Available Offline' option in the playlist but there's still nothing. It works when I connect to a Wi-fi connection, but I re...

  • Newbie
  • I got Spotify Premium a couple of days ago but for some reason I can't get offline playlists on my iPod. I've clicked on the 'Available Offline' option in the playlist but there's still nothing. It w...
  • Chipper
  • Regular
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Solved!! just joined

Hello, I wonder how long it takes before you can use spotify (if you just become a premiummember) Thanks in advance!! Lydia

  • Regular
  • Hello,   I wonder   how long it takes   before you   can use   spotify   (if you   just   become a   premium member )   Than...
  • user-removed
  • Not applicable
  • 355 Views
  • 5 replies
  • 0 likes
  • 355 Views
  • 5 replies
  • 0 likes

iTunes Purchased files not able to play on Mobile App

Hey All, So my problem is this: I have purchased files through iTunes which I want to use on my spotify mobile app. I realize that the files are protected so I tried converting them to mp3 and also AAC formats, which did not work. I would like to not...

  • Casual Listener
  • Hey All,   So my problem is this: I have purchased files through iTunes which I want to use on my spotify mobile app.  I realize that the files are protected so I tried converting them to...
  • Trulyepic808
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Songs stop after 50 secs on iPod Touch

Hi There. Anyone out there who's got the same problem. When playing songs on my iPod, every song pauses after aprox 50 sec. Pressing play again allows me to listen to another 50 secs. And so it continues with every single song. Any help is deeply app...

  • Visitor
  • Hi There.   Anyone out there who's got the same problem.   When playing songs on my iPod, every song pauses after aprox 50 sec. Pressing play again allows me to listen to another 50 sec...
  • user-removed
  • Not applicable
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

lame sync

I dont mean to be rude, but why is the spotify app for the iphone such a **bleep**? I'm like, oh that playlist looks good, only got 20 minutes at work before i go home, quick turn on the wifi and download. great. something to play on my 40 minute tub...

  • Newbie
  • I dont mean to be rude, but why is the spotify app for the iphone such a **bleep**?   I'm like, oh that playlist looks good, only got 20 minutes at work before i go home, quick turn on the wif...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

How do I Stream (not play offline) Local Files on iPhone?

I am wondering if there's a way to have spotify recognize my local files in my library, link them to songs that they have in their library, and allow me to stream them to my iPhone as though I added them via Spotify's library and not force me to sync...

  • Casual Listener
  • I am wondering if there's a way to have spotify recognize my local files in my library, link them to songs that they have in their library, and allow me to stream them to my iPhone as though I added ...
  • tjb
  • Roadie
  • 738 Views
  • 2 replies
  • 0 likes
  • 738 Views
  • 2 replies
  • 0 likes

usb sync

why is there no usb sync for the iphone?

  • Casual Listener
  • why is there no usb sync for the iphone?
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Local Non-Available Track Playing Incorrect Live Version on iPhone

I own the album "Union" by the Boxer Rebellion. It shows in iTunes and Spotify, and Spotify US has the album "unavailable" but my local copy plays just fine in Spotify. When I add it to a playlist and sync it to my iPhone, the first track, "Flashing ...

  • Visitor
  • I own the album "Union" by the Boxer Rebellion.  It shows in iTunes and Spotify, and Spotify US has the album "unavailable" but my local copy plays just fine in Spotify.  When I add it to a...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Local tracks not syncing on ipad/iphone

I have an IPAD and Spotify Preimium As you can seee below The red means those local tracks wont sync!

  • Casual Listener
  • I have an IPAD and Spotify Preimium   As you can seee below   The red means those local tracks wont sync!
  • PazSHT
  • Regular
  • 1083 Views
  • 1 replies
  • 0 likes
  • 1083 Views
  • 1 replies
  • 0 likes

New better looking icon!!

Hi there,thanks to the developers I don't have any real problems with spotify. Neither on my Mac nor on my iPhone. So here comes my minor one, but I bet most of us are gonna be on my side on that one: I'd like to have a better looking icon for the iO...

  • Visitor
  • Hi there, thanks to the developers I don't have any real problems with spotify. Neither on my Mac nor on my iPhone. So here comes my minor one, but I bet most of us are gonna be on my side on that o...
  • InterestingJohn
  • Casual Listener
  • 2517 Views
  • 9 replies
  • 0 likes
  • 2517 Views
  • 9 replies
  • 0 likes

iPad bug : clicking on people's icon for offline tunes makes the app crash

Clicking on people's icon for offline (downloaded) tunes makes the app crash. It happens for songs not in spotify catalog as well as for tunes in spotify catalog.

  • Casual Listener
  • Clicking on people's icon for offline (downloaded) tunes makes the app crash. It happens for songs not in spotify catalog as well as for tunes in spotify catalog.
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes