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Error 404 Help please

Error 404 Help please

I am new on the Spotify Community and totally lost! 

 

I joined since the last month and a half I haven't been able to log into my spotify account on my iphone, keep getting the "Error 404" message. What do I do, can anyone help? 

 

I can log in on my computer and on my boyfriend's iphone, I keep reading the topics but only found from 2012 and only solution was from the support team. 

 

Thanks for your help!

Reply
5 Replies

Hi, please try and uninstall then reinstall the app, also are you using 3G or WiFi?

 

If that doesn't work, tell me and I shall escalate further 🙂

Hi, I tried to reinstall the app but it didn't work.. I'm now on WIFI.. 

 

Thanks a lot for your help!

OK, I'm escalating this for you 🙂

Thanks!

Pato - Could you post a screenshot of the error? What iOS version are you on?
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