Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Album Covers Don't Show on iOS Lock Screen Player

Submitted by Moderator 3 weeks ago
Status: Under investigation

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 

Hi there folks,

 

A fix for this has been deployed in the latest version. Please make sure your device is updated and test if everything works. Consider performing a clean reinstall as well to get things on the right track.

 

If the issue persists, please provide us the following info:

  • The exact app version you're on
  • What iOS version you're using
  • Does it happen after listening to local files? Does it happen to all songs after breaking?
  • Screenshots or a video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this info, we'll continue the investigation if necessary.

 

NOTE: If you're facing the issue on CarPlay, be advised that there's a different issue about that. We're aware of it and investigating it separately. If this applies to you, check out this thread to stay updated and make sure to try any provided troubleshooting and send any necessary info.

 

Cheers!

See more ideas labeled with:
Comments
clowmonteez
Casual Listener
2025-01-07 04:23 AM

Can we get some responses?

0 Likes
JimmyNacho
Casual Listener
2025-01-07 01:49 PM

It is a shame we have heard very little from Spotify on this matter. I expect more transparency from a service I am paying for.

That said, I think I have found a solution.

What I did is I updated my iPhone to 18.2.1 - https://www.macrumors.com/2025/01/06/apple-releases-ios-18-2-1/

Then, I changed a few Spotify settings.
Go to Settings and Privacy.
Then go to Playback.
From here, I turned off Crossfade, Gapless Playback, and Automix.

It has been less than a day, but some combination of this helped fix the Album Art not showing, and now it has consistently shown for me. I have yet to test this in CarPlay, but it works on the lock screen and Dynamic Island.

I hope this helps.


tht1brownkid
Gig Goer
2025-01-07 03:20 PM

I second this. I turned everything JimmyNacho mentioned off and then turned it back on and so far it’s been working on my iPhone and CarPlay.

0 Likes
UK_Rockstar
Newbie
2025-01-07 04:52 PM

Sorry JimmyNacho, I would love it if this worked…. but unfortunately not! I did the upgrade and tweaked the Spotify settings but it still does the same thing 🙈

Spotify really needs to fix this annoying glitch!

cg5849
Casual Listener
2025-01-08 12:41 AM

I have my library downloaded to my iPhone 15 Plus, no data required to stream. Cover art has started to rarely display unless the song is paused and then restarted.

KylePunk
Newbie
2025-01-08 09:26 AM
Didn't seem to work on my 16 pro max . Followed your instructions
0 Likes
Bduff76
Newbie
2025-01-08 12:59 PM

I also have this issue I notice on 5g and WiFi using Spotify 9.0.2.419 and iOS 18.2 performed a clean reinstall and logged in and out multiple times no solve. Also occurs on CarPlay and normal Bluetooth but when I physically open the app the album art loads.

IMG_1155.png
rB0ze
Newbie
2025-01-08 03:14 PM

Same here, exactly the same issue on my 15 Pro Max, running iOS 18.3 Beta 1, i had the same issue with ios 18.2.1 and iOS 18.2, so i decided to give it a go eith the beta hoping itll help but no.

 

Ive reinstalled the app

deleted my entire music library and redownloaded

cleared the cache multiple times

 

absolitely nothing helps, it occurs only in the dynamic island/lockscreen and carplay of course but for 100% of songs, it has a very high repro rate, out of 10 songs lets say, 6 dont have album art, if i press pause and play again the album art appears, same with pressing the play from beginning, the album art will appear

windypops
Newbie
2025-01-08 10:32 PM

Happening to me too!

0 Likes
Denniscvd
Visitor
2025-01-08 11:18 PM
Ever since a week or so every time I skip a song and go to next the album art doesn’t load. I will just get a dark background picture with a music note symbol in it. When I open the app normal cover art show, close to Lock Screen or CarPlay and symbol appears again. This happens until I go back to the start of the song and when it starts a second time it will appear. Any ideas?
0 Likes

Related Issues