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Album Covers Don't Show on iOS Lock Screen Player

Submitted by Moderator 3 weeks ago
Status: Under investigation

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 

Hi there folks,

 

A fix for this has been deployed in the latest version. Please make sure your device is updated and test if everything works. Consider performing a clean reinstall as well to get things on the right track.

 

If the issue persists, please provide us the following info:

  • The exact app version you're on
  • What iOS version you're using
  • Does it happen after listening to local files? Does it happen to all songs after breaking?
  • Screenshots or a video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this info, we'll continue the investigation if necessary.

 

NOTE: If you're facing the issue on CarPlay, be advised that there's a different issue about that. We're aware of it and investigating it separately. If this applies to you, check out this thread to stay updated and make sure to try any provided troubleshooting and send any necessary info.

 

Cheers!

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Comments
Denniscvd
Visitor
2025-01-08 11:19 PM

IMG_1540.jpeg

 

0 Likes
Ratzer
Visitor
2025-01-09 03:23 AM

The exact same thing started happening to a couple of days ago. I came here looking for the answer

0 Likes
Isolated_1
Music Fan
2025-01-09 08:28 AM

just updated to 18.2.1 and issue is still present. tried the settings suggested by JimmyNacho but issue persists. 

 

CMON SPOTIFY. this bug looks to be gaining traction. can you at least acknowledge this??

0 Likes
Recoil1
Newbie
2025-01-09 09:23 AM

Same issue here, running iOS 18.2.1 and Spotify version 9.0.2.419 and the album covers are intermittent.

LaHaine01
Newbie
2025-01-09 11:06 AM

This is just an embarrassing tragedy. I loved Spotify, but now it's being completely run into the ground. I'll be switching to the competition for now.

edwardwright26
Visitor
2025-01-09 04:59 PM

Plan

Premium

Country

United Kingdom

Device

iPhone 15 Pro

Operating System

iOS 18.2.1 and iOS 18.2

 

My Question or Issue

 

Album art on iOS 18.2.1 and iOS 18.2 is not appearing on car infotainment screen when the phone is connected to CarPlay (wireless and wired connections apply). This appears to be happening with other users across on other devices also running iOS 18.2.1 and iOS 18.2. Some songs do load album art and others do not. The workaround seems to be pausing and playing the song. This does not seem to be an issue with Apple Music or Amazon and would indicate incompatibility between Spotify and the latest iOS update. Please fix. 

0 Likes
kelliryken
Newbie
2025-01-09 09:50 PM

Plan

Premium

Country

USA

Device

iPhone 16 Pro

Operating System

Ios 18.2

 

My Question or Issue

Some songs are not showing album art, but if I restart the song, it appears. The song plays, it’s just annoying to not see the cover. It’s happening both on my phone and in CarPlay. I have tried doing a complete reset and deleting the app, but it is still happening. Only on certain songs though. 

0 Likes
MihailY
Moderator
Moderator
2025-01-10 10:37 AM

Hey folks,

 

Apologies for the radio silence here.

 

Our tech team has identified the issue, make sure to keep automatic updates switched on so you get the fix when it’s ready.

 

Cheers,

aliakio
Casual Listener
2025-01-10 11:23 AM

have reported this issue in Spotify cares account in X since 14/12/24. Did everything they advised (WiFi, mobile netowork, clean install, reset cache, no luck. But lost my settings also (lost the songs ive hidden in many playlists an more). Will never do that again, I'll be patient for next version.

djesparza
Newbie
2025-01-11 05:21 AM

Plan 

Premium

Country

USA

Device

iPhone 15 promax

 

Operating System

iOS 18.2.1

 

My Question or Issue

My song album cover or the cover art for songs doesn’t load on my lock screen or Dynamic Island it comes and goes but it just shows a grey box with a little music note  I tried uninstalling and reinstalling the app and troubleshooting it but nothing I think it’s a bug and I hope it get fixed in the new update 

 

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