App Crashing After Password Change

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App Crashing After Password Change

Merik
Community Legend

Description

Spotify app continues to crash after opening after changing password.

 

A more detailed description, using numbered steps

1. Logged into account on iPad.

2. Changed password via the Spotify Website.

3. Opened Spotify on iPad.

4. Automatically logged out then given message "Could not login to Spotify. Maybe you've changed or misspelled the password?" and unable to tap "Ok"...app crashes after 5 seconds or so.

5. Tried reopening the app and restarting the iPad several times but problem continues.

  

What I expected to happen

Able to click "Ok" and retype login details.

 

My iPad/iPhone model

iPad Mini - MD528LL/A

 

Device’s Operating System

7.0.4 (11B5554a)

 

Is your device jailbroken?

No.

 

My mobile Spotify version

0.9.1

 

Do you have any screenshots you can attach to more clearly explain your issue?

See attatched file.

 


Solution:

Reinstall Spotify.

 

Crash Logs Available Here : https://drive.google.com/folderview?id=0B1S1edhFlNyfWFhFN3ZocEF5OGs&usp=sharing

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Solution!

Re: App Crashing After Password Change

ykka
Casual Listener

Ok, I've found an easy solution on another thread.

 

"Put your phone into airplane mode > Open spotify > Logout > Take airplane mode off > Log into spotify"

 

http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Bug-Report-Crash-when-changing-facebook-p...

9 Replies

Re: App Crashing After Password Change

thisisjames
Casual Listener

Same (or a related) problem here, save that:

 

1.  I'm using an iPhone 5 (also iOS 7.0.4)

 

2.  I don't even get to an error message - the app crashes almost instantaneously after launch (I see the loading "dots" for a couple of seconds and that's all).

 

3.  I've noticed that the app isn't crashing entirely - it keeps running in the background, but whenever I try to switch to it it crashes back to my homescreen.

 

This started happening immediately after I changed my password via the website. 

 

Spotify: what's going on?  I really don't want to have to reinstall the app and resync everything.  This is unimpressive behaviour from an app that should be pretty polished by now.

Re: App Crashing After Password Change

jdan9
Newbie

Same problem. Not cool when I'm paying £10 a month for this service!

Re: App Crashing After Password Change

solidstore
Newbie

Same problem. iPhone 4, iPhone 5S, and iPad. iOS 6 and 7.

 

Re: App Crashing After Password Change

Peter__
Community Legend

Thanks for the reports guys, I'm escalating this now. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: App Crashing After Password Change

thisisjames
Casual Listener

I gave up and reinstalled etc.  Not impressed.

Re: App Crashing After Password Change

Richard
Roadie
Did a reinstall fix this issue or is there anything more we can do to help still?
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: App Crashing After Password Change

ykka
Casual Listener

Hey, is there any update on that? 

Solution!

Re: App Crashing After Password Change

ykka
Casual Listener

Ok, I've found an easy solution on another thread.

 

"Put your phone into airplane mode > Open spotify > Logout > Take airplane mode off > Log into spotify"

 

http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Bug-Report-Crash-when-changing-facebook-p...

Re: App Crashing After Password Change

Peter__
Community Legend

I have opened this as a bug here on the community, you can read about it here

 

Just so we can keep all of the discussion in one place, I am going to lock this topic for now.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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