Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • snoMell
  • Casual Listener
  • 35445 Views
  • 14 replies
  • 36 likes
  • 35445 Views
  • 14 replies
  • 36 likes

Search on ipad issue

When i search using, for eg, "label:constellation" on the PC in my office or Macbook at home, and then select all "artists" or "albums" i get a huge return (reflecting accuracy in the search outcome i guess). The same search on my ipad yields only ab...

  • Casual Listener
  • When i search using, for eg, "label:constellation" on the PC in my office or Macbook at home, and then select all "artists" or "albums" i get a huge return (reflecting accuracy in the searc...
  • bts
  • Casual Listener
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

Problem in my car with Spotify - After a little Time - Unsupported Device -

Hello Community, i am from Germany and drive a Honda Accord Tourer '09 (Acura TSX 09 in america) and my Car-radio supports ipod and iphone over USB. When i was hearing music from the libary in my iphone, there are no problems. But when i am listening...

  • Casual Listener
  • Hello Community,   i am from Germany and drive a Honda Accord Tourer '09 (Acura TSX 09 in america) and my Car-radio supports ipod and iphone over USB. When i was hearing music from the libar...
  • Joe
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

HELP - Premium Works on PC but NOT on iPhone!

Hi, Between the last billing period and now, I lost my debit card and have since received a new one. The card details are different so Spotify was unable to bill me for my Premium account. I went in and updated my information to have my new card bill...

  • Visitor
  • Hi,   Between the last billing period and now, I lost my debit card and have since received a new one. The card details are different so Spotify was unable to bill me for my Premium account....
  • Joe
  • Community Legend
  • 555 Views
  • 5 replies
  • 0 likes
  • 555 Views
  • 5 replies
  • 0 likes

Philips Fidelio A5 Speaker not working in the Faroe Islands.

I have bought an Philips Fidelio A5000 Speaker and I've installed the Airstudio+ app on my iPhone 5. The problem is that I don't get the Spotify app in the Airstudio+ app. I have a Spotify Premium subscription and the Spotify app is avaiable in my co...

  • Newbie
  • I have bought an Philips Fidelio A5000 Speaker and I've installed the Airstudio+ app on my iPhone 5. The problem is that I don't get the Spotify app in the Airstudio+ app. I have a Spotify Premium su...
  • Peter__
  • Community Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Stopped downloading any songs!

Ok, so I have offline mode on 3 devices, my iPhone 4, my mum's iPad and my home computer. I also listen to Spotify on my work computer, but it's only on-line. It has always been like this and worked fine. Now, when I added music to my playlist and tr...

  • Regular
  • Ok, so I have offline mode on 3 devices, my iPhone 4, my mum's iPad and my home computer. I also listen to Spotify on my work computer, but it's only on-line. It has always been like this and worked ...
  • Peter__
  • Community Legend
  • 1801 Views
  • 9 replies
  • 0 likes
  • 1801 Views
  • 9 replies
  • 0 likes

iPhone won't show up in Devices

I recently had to restore my iphone, and once i put everything back on the iphone wouldn't show up in devices on the spotify client on my mac. I updated to ios 7 today but that didn't help I am sure it is on the same wifi and have tried plugging in w...

  • Visitor
  • I recently had to restore my iphone, and once i put everything back on the iphone wouldn't show up in devices on the spotify client on my mac. I updated to ios 7 today but that didn't help I am sur...
  • cshadle
  • Regular
  • 2381 Views
  • 4 replies
  • 0 likes
  • 2381 Views
  • 4 replies
  • 0 likes

Cannot log in Spotify on iPhone 5c

Hello, For starters, I do not log in Spotify with facebook. I just put in my e-mail and password and that's how I've always done it. When I received my company phone today, it's been a big mess. It's an iPhone 5Cc. I tried to log in and it kept telli...

  • Casual Listener
  • Hello, For starters, I do not log in Spotify with facebook. I just put in my e-mail and password and that's how I've always done it. When I received my company phone today, it's been a big mes...
  • Joe
  • Community Legend
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connect multiroom?

Hey, I think Spotify Connect is a great feature I am waiting for (I'm an Android user, so I still have to wait). But there is one really important thing to me. What about multiroom use? If there are multiple Spotify Connect receivers in my wireless l...

  • Casual Listener
  • Hey,   I think Spotify Connect is a great feature I am waiting for (I'm an Android user, so I still have to wait). But there is one really important thing to me. What about multiroom use? If...
  • SvenTh
  • Casual Listener
  • 762 Views
  • 2 replies
  • 0 likes
  • 762 Views
  • 2 replies
  • 0 likes

Solved!! ios app playing wrong song

'better man' is playing instead of 'born on a different cloud' by oasis.and a different problem: my iphone app has the search and browse section but the ipad app does not.

  • Visitor
  • 'better man' is playing instead of 'born on a different cloud' by oasis. and a different problem: my iphone app has the search and browse section but the ipad app does not.
  • user-removed
  • Not applicable
  • 2938 Views
  • 6 replies
  • 0 likes
  • 2938 Views
  • 6 replies
  • 0 likes

Sync problem

Okay, I've searched the forum - couldn't find an answer. My Phone 5 with the newest iOS (iOS 7?) won't sync my local files. I have spotify unlimited. There is 21 GB of free data. I connect my computer and iPhone to the same wifi, and it pops up in sp...

  • Regular
  • Okay, I've searched the forum - couldn't find an answer.   My Phone 5 with the newest iOS (iOS 7?) won't sync my local files. I have spotify unlimited. There is 21 GB of free data....
  • ChristianPP
  • Regular
  • 949 Views
  • 16 replies
  • 0 likes
  • 949 Views
  • 16 replies
  • 0 likes

How do i get the Spotify App for my iPhone ?

I can't seem too figure out how to get this App. I have an iphone 4s. When I do a search for "spotify" on the App store all I get is a list of Apps written by people but none by spotify. What exactly is the name of this elusive App ?

  • Music Fan
  • I can't seem too figure out how to get this App. I have an iphone 4s. When I do a search for "spotify" on the App store all I get is a list of Apps written by people but none by spotify. What exactly...
  • Josh
  • Community Legend
  • 804 Views
  • 2 replies
  • 0 likes
  • 804 Views
  • 2 replies
  • 0 likes

Can't sync local files on Iphone with free version of Spotify

I am trying to sync my local files on to my Iphone with IOS 7 using the free version of Spotify and it is not allowing me to. I used to be able to listen to local files with the free version. What happened?

  • Roadie
  • I am trying to sync my local files on to my Iphone with IOS 7 using the free version of Spotify and it is not allowing me to. I used to be able to listen to local files with the free version. What ha...
  • ws1482
  • Roadie
  • 414 Views
  • 4 replies
  • 0 likes
  • 414 Views
  • 4 replies
  • 0 likes

Solved!! Can't sync local files to iPhone

I've been having trouble syncing local files to Spotify Premium on my iPhone. Until very recently this worked perfectly. I could open spotify on my PC and add local files to offline playlists and they would sync across immediately. However, I recentl...

  • Regular
  • I've been having trouble syncing local files to Spotify Premium on my iPhone.  Until very recently this worked perfectly. I could open spotify on my PC and add local files to offline playlists a...
  • andos
  • Regular
  • 1775 Views
  • 11 replies
  • 0 likes
  • 1775 Views
  • 11 replies
  • 0 likes

Playlist Search Problem (0.9.0)

Still having the same problem I had before this latest update. When searching for a particular artist in my playlist, when entering artist name into search bar at the top it lists the artist and songs no problem, but I can't cancel the search and go ...

  • Regular
  • Still having the same problem I had before this latest update. When searching for a particular artist in my playlist, when entering artist name into search bar at the top it lists the artist and song...
  • scofo76
  • Regular
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

not sync the songs in offline mode with iPhone 5

Hi Everyone I wonder if anyone can help. My laptop says I have 920 songs in my playlist but when trying to sync to my I phone only 898 come up. I've also found that its not syncing very well anymore? is any one else having problems? Also on the iphon...

  • Newbie
  • Hi Everyone I wonder if anyone can help. My laptop says I have 920 songs in my playlist but when trying to sync to my I phone only 898 come up. I've also found that its not syncing very well anymore...
  • Josh
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Some songs won't stream. Play bar grayed out.

Some of the songs I find on Spotify for iPad will not stream. I tap the song and the playback bar remains grayed out and the song won't play. I tried clearing my cookies and data, my browsing history, doing a clean reinstallation of Spotify, and sett...

  • Roadie
  • Some of the songs I find on Spotify for iPad will not stream. I tap the song and the playback bar remains grayed out and the song won't play. I tried clearing my cookies and data, my browsing history...
  • mbug90
  • Roadie
  • 3009 Views
  • 13 replies
  • 1 likes
  • 3009 Views
  • 13 replies
  • 1 likes

I want the old spotify layout.

Just updated to lates ios on my fathers ipad and with it a newer spotify version. And the layout bugs my father like hell (don't ask me why) but he can't add songs to playlists or search or anything he says. So i'm looking for an app or an solution t...

  • Regular
  • Just updated to lates ios on my fathers ipad and with it a newer spotify version. And the layout bugs my father like hell (don't ask me why) but he can't add songs to playlists or search or anything ...
  • Enxorix
  • Regular
  • 695 Views
  • 2 replies
  • 0 likes
  • 695 Views
  • 2 replies
  • 0 likes

Promises about Play Queue & Playlist Search on iOS

Still patiently waiting for Play Queue to roll out after months... Android already have it for quite some time. Can also someone enlighten me about the related artist at the play bar below? I don't seem to have it on mine too.. The deployments is tak...

original.gif
  • Community Legend
  • Still patiently waiting for Play Queue to roll out after months... Android already have it for quite some time.   Can also someone enlighten me about the related artist at the play bar below...
  • iJurgens
  • Regular
  • 659 Views
  • 3 replies
  • 2 likes
  • 659 Views
  • 3 replies
  • 2 likes

iOS Bug with search.

Noticed that on my iPad 4, a lot of times when searching a song the app will just crash randomly during typing. Tried recreating the error but it seems to just be random.

  • Regular
  • Noticed that on my iPad 4, a lot of times when searching a song the app will just crash randomly during typing. Tried recreating the error but it seems to just be random.
  • Peter__
  • Community Legend
  • 661 Views
  • 3 replies
  • 0 likes
  • bug. iPad
    Crash
    iOS
  • 661 Views
  • 3 replies
  • 0 likes

iPad App will not launch from facebook Spotify link on my iPad 3

On my iPad 3, when I select a Spotify link in facebook, via Safari, that was posted by a user listening to a Spotify song, the following happens: 1. facebook asks if I would like to open Spotify to play the track2. I select Open Spotify3. The iPad Sp...

  • Newbie
  • On my iPad 3, when I select a Spotify link in facebook, via Safari, that was posted by a user listening to a Spotify song, the following happens:   1. facebook asks if I would like to open Spo...
  • Peter__
  • Community Legend
  • 1850 Views
  • 4 replies
  • 1 likes
  • 1850 Views
  • 4 replies
  • 1 likes