App crashes when viewing canvas

[itsjohnreid]

Plan

Premium

Country

Device

Multiple iPhones including iPhone 13

Operating System

Multiple iOS versions including iOS 17

My Question or Issue

App is crashing when opening the canvas for my band’s new song 

Doesn’t happen on androids or when canvas is disabled on settings. I’m concerned this will affect our numbers as our single just released and people can’t listen to it without crashing.

It also happens when opening the share sheets when canvas is enabled. I’m guessing this is because the canvas is loaded to put in the background of the share image.

[AlejaR]

Hey @mayamalkin,

Thanks for your reply here in this thread.

We understand where you're coming from, and we really appreciate the time you took to let us know about this. Our tech team continues investigating this behavior. We'd suggest you subscribe to this thread, so you can get notified about any future news posted here.

We'll be on the lookout!