App keeps opening a playlist link on safari when launched

[stvnlng]

Plan Premium

Country. U.K.

Device IPhone 11 Pro

Operating System iOS

My Question or Issue

since yesteday when I tried to open a playlist someone shared on Instagram stories (it never opened in my app from safari but crashed) 

the app constantly opens a Spotify link into safari when I open the app

resulting I can’t play songs because it opens that link each time I’m trying to go back to the app. 

attachaing how the page that opens looked

i have restarted each app,

Switched off and on my iphone

reinstalled Spotify 

nothing changes ...!

[Bellchambers2]

If you hold down the Spotify button where it says delete, share and search maybe if you press search it could be used as a short term solution to open Spotify until you find a proper solution

[Mario · Accepted solution]

Hi @stvnlng,

Welcome to the Community!

You mentioned that you've already reinstalled the Spotify app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

We also recommend reinstalling the Instagram app from the App Store.

If this doesn't do the trick, could you try again using a different internet connection? Also, does it happen with other Spotify links as well?

Cheers - Let us know how it goes!

[Mspear20]

I did all of your suggestions and the app does the same for me, even when I open it from the homepage. Help!

[Jeremy]

Hey there @Mspear20,

Thank you for your reply and confirmation.

Can you log in with another account - such as a friend's or a family member's to see if the issue persist.

We also suggest that you have a look at this article on our support page to make sure that you always running the latest version of the app.

Keep us posted.

Cheers!

[Mspear20]

It seems to have fixed itself on its own, thanks!

[CarlosE]

Hey @Mspear20,

Thanks for keeping us in the loop.

We're glad to know that everything is running nicely now.

If you come across this issue again or need a hand with anything else, we're just a post away.

Have a lovely day 🙂

[LeatherSnake]

Mine is still not fixed, did all clean reinstalls. Please help.

[Novy]

Hey there @LeatherSnake, 

Thanks for reaching out about this in the Community.

Just to confirm, is this also happening when you open a link from Instagram?

Also, let us know your device's make, model, exact OS version and Spotify version so we can take a better look.

Keep us posted.

[LeatherSnake]

This bug happened because, I hit a link from Instagram to take me to a Spotify playlist. Now when I open my Spotify app on my iPhone XR ( OS 14.3) it goes directly to safari and opens the link. I cannot access my Spotify at all.
I did all clean re-installs with all apps, cleared caches...turned phone off, back on , re install. Still the same.
Thank you.

[Novy]

Hi @LeatherSnake, 

Thanks for getting back to us.

Would you mind sending over a screen recording where we can take a better look at this issue? 

You can attach it using the Insert Video option in the post editor or you can include a link to it, just make sure to exclude any personal info from the video.

We'll keep an eye out for your reply!

[Trishafernando]

Hi. I have been experiencing the same issue and have found no solution, even after trying all of the ones suggested. Attached is a link to a screenrecording that shows how I am unable to use the Spotify app without being constantly redirected to a playlist link on Safari. I hope there is a way to stop this frustrating problem. Thank you!

https://youtu.be/EXAB8_k3vbE 

[Ver]

Hey @Trishafernando,

Thanks for the info 🙂

It's a good idea to try with another account to check if it's an account-related issue.

In case the issue persists, could you share with us the following? We'll investigate this further.

• When did the issue occur?
• The troubleshooting steps you've tried so far so we can avoid repeating  troubleshooting steps
• Device + OS version 
• Exact Spotify version

Keep us in the loop! If you have questions, you know where to find us.

[Trishafernando]

Hi! It seems the problem has fixed itself. All it took was a logout from my account, and once I logged back in, I was no longer redirected to a link in Safari.

Thank you for the help anyways! 🙂

[Novy]

Hi @Trishafernando, 

Thanks for getting back to us. 

We're happy to hear that this has been fixed for you. 

If anything else comes up, you know where to find us. 

Have a lovely day 🙂

[MaestroTyee]

My app didn’t automatically update so when I went to the App Store and updated it, then the links started opening in Spotify again. Took a few minutes after the update was complete to work