App won't fully download or delete from iPhone7

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App won't fully download or delete from iPhone7

user-removed
Not applicable

Plan

Premium

Country

 

Device

(iPhone 7)

Operating System

(iOS 11.4.1)

 

My Question or Issue

 Hello,

So I downloaded Spotify for my iPhone 7 last night, everything worked fine. I then deleted the app from my phone, but it still shows up as 'paper' icon, almost like it is in app purgatory. It won't open or delete. I've restarted multiple times, nothing seems to work. I've tried deleting it from the home screen as well as in settings. Any ideas?

1 Reply

Re: App won't fully download or delete from iPhone7

Rock Star 15
Rock Star 15

Hey @user-removed, welcome to the Community.

Hope you're doing great!

 

What do you mean when you say as a paper icon?

Could you please attach a screenshot of what you see?

 

If you already tried that could you try to reset the settings?

You can do that by going into Settings>General>Reset>Reset All Settings.

 

Let me know how it goes :)

LoxerRock Star 15
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