Spotify acts differently on my boyfriend's phone. Help.

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Spotify acts differently on my boyfriend's phone. Help.

dimahoo
Casual Listener

Okay so my boyfriend and me both have spotify on our phones (iPhone 6s), same version, premium etc. But when he goes to Your Library > Artists then click on any artist, instead of going to the artist page it shows all the songs he downloaded/saved from that artist. wut

 

We have the same settings, it's been like this for him since he downloaded the app.

5 Replies

Re: Spotify acts differently on my boyfriend's phone. Help.

Nico
Community Legend

Hey @dimahoo! Welcome to the Spotify Community! :)

 

That's odd.

He may be a part of A/B (two different versions of software are tested) testing).

That would explain why he got a different version of the app. :)

 

Peace

 

Re: Spotify acts differently on my boyfriend's phone. Help.

dimahoo
Casual Listener

Thanks for replying Nico!

 

I guess that might be what's happening. But the issue there is that he hates it. Too many steps to go on the artist page to see the albums and he never opted to test anything. 

 

Re: Spotify acts differently on my boyfriend's phone. Help.

Moderator
Moderator

Hey @dimahoo.

 

This is something that usually happens when the device is offline. Could you make sure that your boyfriend's Spotify is not on Offline mode in Settings?

 

I sometimes get that error myself when there's a problem with the network connection, but since you're both using the same network and only he is getting the problem, I presume this is not the case. 

Let us know if toggling Offline mode works :)

P

PeterModerator
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Re: Spotify acts differently on my boyfriend's phone. Help.

dimahoo
Casual Listener

Hey Peter! Thanks for you time.

 

No it wasn't in offline mode, I swear everything were the same settings than mine. The first time he opened Spotify it was already like that. He switched to another platform now, it was too annoying.

Re: Spotify acts differently on my boyfriend's phone. Help.

Moderator
Moderator

Hey @dimahoo.

 

We're sorry to hear that :(

If there's anything else we can do for you, just let us know. We're here for you :)

 

Take care,

 

P

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers
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