App won't stay open longer than 5 seconds before crashing

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App won't stay open longer than 5 seconds before crashing

Concert Regular
‎2012-03-22 04:08 PM

I just downloaded the app, signed in and less than 5 seconds later the app closes down completely. I did see an alert that says my 48 hour trial was starting... but I can't use the app. Can you please help?

12 Replies

Re: App won't stay open longer than 5 seconds before crashing

Singer
‎2012-03-22 04:14 PM

Do you know what version of iOS you are on?  It might help if you reboot your phone.  To do this, hold down both the power and the home buttons for 10 seconds (ignoring the on-screen message that tells you to slide to turn off).  This may help you.  Otherwise, if you do not know what version of iOS you are using, tap the Settings icon, tap General, and then About.  The information listed to the immediate right of "Version" is the iOS version you are using.  Also, are you using an iPhone, or an iPod touch?

Re: App won't stay open longer than 5 seconds before crashing

Concert Regular
‎2012-03-22 04:22 PM

I'm on an iphone, and my version is 5.1 (9B179) - I did the reboot and it still isn't working. Does the version have something to do with it?

Re: App won't stay open longer than 5 seconds before crashing

Singer
‎2012-03-22 08:43 PM

If you were on an older version of iOS it might have explained it, but I would think it would work on the version you are on.  Do you know how much free space is available on your device?

Re: App won't stay open longer than 5 seconds before crashing

Concert Regular
‎2012-03-23 02:41 PM

6.5 GB is available. I've tried removing the app and re-downloading it, I've rebooted, I've tried to log-in manually. It's just not working. Any other suggestions? I would hate to think I just can't use the app, maybe it's something AT&T could help with?

Re: App won't stay open longer than 5 seconds before crashing

Concert Regular
‎2012-05-09 05:35 PM

Is there a reason you just stopped responding? I think it looks really poor on spotify that no one cared to help me resolve my issue.  Just so we're clear, I deleted the app.

Re: App won't stay open longer than 5 seconds before crashing

Music Fan
‎2012-07-02 04:51 AM

I've got the same issue... won't even open. Screen just flashes. Have tried restarting phone, closes, re-opening app etc etc... 

 

Any ideas... 

Re: App won't stay open longer than 5 seconds before crashing

Concert Regular
‎2013-03-17 11:49 PM
Same here!! I rebooted and redownloaded. It opens for about 2 seconds of a white screen then just closes.

Re: App won't stay open longer than 5 seconds before crashing

Community Legend
‎2013-03-18 11:56 AM

DJCTS wrote:
Same here!! I rebooted and redownloaded. It opens for about 2 seconds of a white screen then just closes.

Hey! Welcome to the community :) 

 

Have you tried all of the troubleshooting steps outlined in the iOS troubleshooting guide?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: App won't stay open longer than 5 seconds before crashing

Concert Regular
‎2013-03-19 07:48 PM
Hi Peter - I did now try all the advice there. I cleared my Safari history and cookies and reinstalled the app but I still ran into the same problem upon reinstallation.
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