Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227338 Views

53 replies

13 likes

  • 227338 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152071 Views

507 replies

108 likes

  • 152071 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106403 Views

19 replies

38 likes

  • 106403 Views
  • 19 replies
  • 38 likes

Solved!! different iphone interfaces between accounts

I have two different spotify accounts and these show up differently on my iphone app. See the two images below. Both are on my iphone, the only difference being the account that's logged in. The first, nicer looking, one with the icons is a temporary...

Casual Listener

  I have two different spotify accounts and these show up differently on my iphone app.   See the two images below. Both are on my iphone, the only difference being the account that's lo...

MattSuda

Spotify Star

1185 Views

2 replies

0 likes

  • 1185 Views
  • 2 replies
  • 0 likes

Why am i still using the old ui in ios? I'm using the last version

The first time when i installed the spotify on my iPhone, it was everything great and my spotify was black painted.. But when my premium trial was at the end i unistalled spotify and now i installed spotify again and i bought premium ... Why can't i ...

Regular

The first time when i installed the spotify on my iPhone, it was everything great and my spotify was black painted.. But when my premium trial was at the end i unistalled spotify and now i installed ...

arj4ng

Regular

1318 Views

12 replies

0 likes

  • 1318 Views
  • 12 replies
  • 0 likes

Can't log in using Iphone

Hi all, I have been experiencing issues logging in to my iPhone. When I log in using my username and password, it prompts me "Log In Failed. You've already created an account with this email address". When I log in with Facebook, it prompts me "Login...

Newbie

Hi all,   I have been experiencing issues logging in to my iPhone.   When I log in using my username and password, it prompts me "Log In Failed. You've already created an account with t...

cr4ckf1ght3r

Regular

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

paid for premium not working

I paid for 3 months of premium and my iPhone goes back and forth from free to premium

Newbie

I paid for 3 months of premium and my iPhone goes back and forth from free to premium

MattSuda

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Music won't play at all. Stops at 00.00.

Hi! I'm currently on my Ipad and Spotify has been acting really wierdly these past days. The songs just stop at 00.00 even though I continously press play. I've tried logging out, logging in, removing spotify and redownloading it. I've even tried to ...

Newbie

Hi! I'm currently on my Ipad and Spotify has been acting really wierdly these past days. The songs just stop at 00.00 even though I continously press play. I've tried logging out, logging in, removin...

423 Views

0 replies

0 likes

  • 423 Views
  • 0 replies
  • 0 likes

browse won't work

I have the Spotify app on my iPhone 6 and for a month now the browse won't work. I've reinstalled it but every time it goes back to saying an error occurred please help me I'm going crazy with this

Newbie

I have the Spotify app on my iPhone 6 and for a month now the browse won't work. I've reinstalled it but every time it goes back to saying an error occurred please help me I'm going crazy with this

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

Playlists

For some reason my Spotify doesn't show me all the things on Spotify for example: I'm following a band I like and one of the members has a new playlist, I know it's accessible in my area but it doesn't even come up as an option for me to click on. Al...

Newbie

For some reason my Spotify doesn't show me all the things on Spotify for example: I'm following a band I like and one of the members has a new playlist, I know it's accessible in my area but it doesn...

317 Views

0 replies

0 likes

Playlists
  • 317 Views
  • 0 replies
  • 0 likes

Nike Running + Spotify don't work on my iPhone 4s

I'm a premium subscriber and I use spotify offline mode when I go out for a run. When I begin my run under the wifi network the music starts but later -after a couple of minutes- stops. I have to stop my run, open spotify, and click play or next song...

Newbie

I'm a premium subscriber and I use spotify offline mode when I go out for a run. When I begin my run under the wifi network the music starts but later -after a couple of minutes- stops. I have t...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

V4.1 update

I can't download the latest update from the App Store, the icon has disappeared and the updated app won't download. Can anyone help?

Newbie

I can't download the latest update from the App Store, the icon has disappeared and the updated app won't download. Can anyone help?

207 Views

0 replies

0 likes

  • 207 Views
  • 0 replies
  • 0 likes

Not able to download error on iPhone 6

I have been a premium member for several years now. I attempted to download the update so I could make several of my playlist offline capable on my iPhone 6 with up to date software. After receiving the error that the download cannot be completed, I ...

Newbie

I have been a premium member for several years now. I attempted to download the update so I could make several of my playlist offline capable on my iPhone 6 with up to date software. After receiving ...

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

My Spotify suddenly stopped playing through my aux cable in my car and still doesn't play?

My Spotify suddenly stopped playing through my aux cable in my car and still doesn't work. It plays through head phones but not through any external speakers plugged into my iPhone 5s.I've tried updating Spotify thinking it could be a software update...

Casual Listener

My Spotify suddenly stopped playing through my aux cable in my car and still doesn't work. It plays through head phones but not through any external speakers plugged into my iPhone 5s. I've tried ...

Nickyb1988

Casual Listener

20471 Views

4 replies

1 likes

  • 20471 Views
  • 4 replies
  • 1 likes

"Waiting to download" issues

I noticed about two weeks ago that my Spotify app was seemingly picking and choosing which songs it actually wanted to download when I marked them as Available Offline. I cannot seem to spot any rhyme or reason as to why this is happening. - I have a...

Casual Listener

I noticed about two weeks ago that my Spotify app was seemingly picking and choosing which songs it actually wanted to download when I marked them as Available Offline.  I cannot seem to sp...

Tunarizer

Casual Listener

1057 Views

4 replies

0 likes

  • 1057 Views
  • 4 replies
  • 0 likes

Where are all my local files?

I found the local files playlist but there are only 119 tracks when I have over 2k most of which are ripped from my CD collection. I dont want to even open Apples Music app as it makes me squemish. Please help!!!!

Regular

I found the local files playlist but there are only 119 tracks when I have over 2k most of which are ripped from my CD collection. I dont want to even open Apples Music app as it makes me squemish. P...

Loke2112

Regular

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Spotify takes forever to load now on my old iphones I use as ipods. Basically unusable.

I use an iPhone 4 and also an iPhone 4s as ipods to play music at work and home and all of a sudden, both will barely load anything on Spotify. Takes about 5-10 minutes to even open and then who knows how long to search and open any request I punch i...

Newbie

I use an iPhone 4 and also an iPhone 4s as ipods to play music at work and home and all of a sudden, both will barely load anything on Spotify. Takes about 5-10 minutes to even open and then who know...

874 Views

0 replies

0 likes

Spotify doesn't work on old iphone 4 and 4s
  • 874 Views
  • 0 replies
  • 0 likes

Download From Windows PC to Iphone via USB? Possible?

Hi All Sitting here at my work desk. Is it possible to sync/download music to my iphone using a USB cable connected to my Win 7 (work) PC? I have only ever put music on my iphone directly when at home using wifi connection on my iphone. If so can I d...

Casual Listener

Hi All   Sitting here at my work desk.   Is it possible to sync/download music to my iphone using a USB cable connected to my Win 7 (work) PC?  I have only ever put music on my iph...

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes

No Spotify Connect available on Sony SRS-X9

Hi All Ive just bought a Sony SRS-X9 speaker, which is one of the ones that Spotify Connect should be available for. However, when I use either my iPhone6 or my iPad, I do not get the option to use Spotify Connect, even though the icon is shown, as t...

Newbie

Hi All   Ive just bought a Sony SRS-X9 speaker, which is one of the ones that Spotify Connect should be available for. However, when I use either my iPhone6 or my iPad, I do not get the option...

1140 Views

0 replies

1 likes

  • 1140 Views
  • 0 replies
  • 1 likes

Spotify doesn't continue playing after exiting Siri

When I'm playing music on Spotify, I activate Siri by holding down the home button, Spotify stops as it should, but when I exit Siri it doesn't always continue playing as it should. Some of the time it will continue as expected, but not always.I'm us...

Regular

When I'm playing music on Spotify, I activate Siri by holding down the home button, Spotify stops as it should, but when I exit Siri it doesn't always continue playing as it should. Some of the time ...

644 Views

0 replies

0 likes

  • 644 Views
  • 0 replies
  • 0 likes

Offline playlists not syncing from Macbook Pro to iPhone 5s

Hello Spotify community! First, a quick look at my specs. Mobile device: iPhone 5s running 9.02 IOSSpotify version 4.1.0.941Yes, I've followed the exact instructions on the Spotify website on how to sync a playlist.Yes, I've done a clean reinstallati...

Newbie

Hello Spotify community!   First, a quick look at my specs.   Mobile device: iPhone 5s running 9.02 IOS Spotify version 4.1.0.941 Yes, I've followed the exact instructions on the Spot...

MattSuda

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Offline download problems

Hi all,lately I have problems with downloading songs or albums on the offline option(I do have the premium spotify) I have tried to close the application and open it again but no chenges, I checked hoe many Gb I have and I have 5GB free. Anyone could...

Newbie

Hi all, lately I have problems with downloading songs or albums on the offline option(I do have the premium spotify)  I have tried to close the application and open it again but no chenges, I ...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

I cannot log in to Spotify on my iPhone 6s

This all suddenly happened.Everything was working just fine, the suddenly the app would not open. I deleted it from my phone and then downloaded it again.When it came time to log in, I tried by logging in through Facebook and then by putting in my us...

Newbie

This all suddenly happened. Everything was working just fine, the suddenly the app would not open. I deleted it from my phone and then downloaded it again. When it came time to log in, I tried by l...

madelinej

Newbie

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes