Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30684 Views

40 replies

9 likes

  • 30684 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95410 Views

115 replies

12 likes

Other
  • 95410 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1034 Views

0 replies

0 likes

iOS
  • 1034 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293847 Views

60 replies

15 likes

  • 293847 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123750 Views

19 replies

38 likes

  • 123750 Views
  • 19 replies
  • 38 likes

Songs I own Won't Play in App

I made a playlist of songs I own in itunes and then imported it into spotify on the computer. All the songs play just fine on the deskop spotify but when i go into the app on my iphone, (i have a premium account) not all of them play. The songs I can...

Newbie

I made a playlist of songs I own in itunes and then imported it into spotify on the computer. All the songs play just fine on the deskop spotify but when i go into the app on my iphone, (i have a pre...

693 Views

0 replies

1 likes

  • 693 Views
  • 0 replies
  • 1 likes

Spotify Now missing on iPhone

I used to use the "Now" feature a lot, but now it has desappeared from my phone. It is very usefull to me. Is this an account level feature? How do I get it back.

Newbie

I used to use the "Now"  feature a lot, but now it has desappeared from my phone. It is very usefull to me. Is this an account level feature? How do I get it back.

Swanny

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Recent Update for ipadu

The recent update states click browse and then shows to access comedy etc.. The option Shows does not appear when I select browse?ios 9.2.1. I am in the UK which according to the update the Shows option should be available

Newbie

The recent update states click browse and then shows to access comedy etc.. The option Shows does not appear when I select browse? ios 9.2.1. I am in the UK which according to the update the Shows o...

303 Views

0 replies

1 likes

  • 303 Views
  • 0 replies
  • 1 likes

Adverts won't play?

Hi, I'm having issues with listening to playlists on my iphone 5, using my spotify (free account). It will let me play one song then an advert will come up but it won't play, and so i am unable to listen to any of my playlists. I have uninstalled the...

Newbie

Hi, I'm having issues with listening to playlists on my iphone 5, using my spotify (free account). It will let me play one song then an advert will come up but it won't play, and so i am un...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

Can't find my spotify favorites playlist on iphone

Hi, I've got a problem. I used to have a playlist with my favorites on my mobile phone. But now all of a sudden it isn't there anymore. They playlist copied itself, and I deleted the one which was an actual playlist. So I can still find my favorites ...

Newbie

Hi,   I've got a problem. I used to have a playlist with my favorites on my mobile phone. But now all of a sudden it isn't there anymore.   They playlist copied itself, and I deleted th...

939 Views

0 replies

0 likes

  • 939 Views
  • 0 replies
  • 0 likes

Downloading?

In app spotify keeps saying that it is downloading songs, but i havent attempted to download anything recently. And it is taking up storage space (I know this because my phone slows down and because my phone notifies me that am out of space) but noth...

Casual Listener

In app spotify keeps saying that it is downloading songs, but i havent attempted to download anything recently. And it is taking up storage space (I know this because my phone slows down and because ...

488 Views

0 replies

1 likes

Premium
storage
  • 488 Views
  • 0 replies
  • 1 likes

Can't adjust volume unless song is playing

Hey folks, I notice that when using Spotify but not playing a song, pressing the iPhone's volume buttons adjusts the system volume, not the music volume. Only once a song starts playing do the volume buttons adjust the music volume. The phone remembe...

Newbie

Hey folks,   I notice that when using Spotify but not playing a song, pressing the iPhone's volume buttons adjusts the system volume, not the music volume. Only once a song starts playing do t...

565 Views

0 replies

0 likes

  • 565 Views
  • 0 replies
  • 0 likes

Local files won't sync to iPhone

So I'm trying to sync some local songs i have from a CD onto my phone. I have them in my local files on the desktop app, and I've tried putting them in a new offline playlist on the device and also in the offline playlist I wanted them in. They justr...

Newbie

So I'm trying to sync some local songs i have from a CD onto my phone. I have them in my local files on the desktop app, and I've tried putting them in a new offline playlist on the device and also i...

elliott_0597

Newbie

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Spotify won't play in car but sing app will ?

I have premium Spotify and I can't seem to connect it to my Nissan qashqai car radio Bluetoothyet today I was able to play the sing app from my iPhone to my radio ...can someone help me with this as I really want to be able to play Spotify thro car r...

Newbie

I have premium Spotify and I can't seem to connect it to my Nissan qashqai car radio Bluetooth yet today I was able to play the sing app from my iPhone to my radio ... can someone help me with ...

782 Views

0 replies

0 likes

Spotify Bluetooth Car Won't Play
  • 782 Views
  • 0 replies
  • 0 likes

Spotify app - free or not really free?

I've downloaded the Spotify app, logged in, but whan I try to play a song, it says "Spotify Premium is required for on-demand mobile streaming". BUT - in the description of Spotify in the AppStore, it says "With the Spotify app, you can choose to lis...

Casual Listener

I've downloaded the Spotify app, logged in, but whan I try to play a song, it says "Spotify Premium is required for on-demand mobile streaming".   BUT - in the description of Spotify in t...

NotReallyFree

Newbie

20335 Views

5 replies

1 likes

  • 20335 Views
  • 5 replies
  • 1 likes

Delete premium trial

Hi Spotify I think I accepted the premium trial without realising so will I have to pay for it? And if I do how do I delete the trial because I have searched and it hasn't worked apparently it's because I'm on iTunes because I have an iPhone 6 so I h...

Visitor

Hi Spotify I think I accepted the premium trial without realising so will I have to pay for it? And if I do how do I delete the trial because I have searched and it hasn't worked apparently it's beca...

kbrooksc

Community Legend

920 Views

3 replies

0 likes

  • 920 Views
  • 3 replies
  • 0 likes

Change my premium plan

Hi, I did my premium plan for month, but now I want to change to family plan. I live in Brasil and I don't know how can I do it. I need cancel this old plan to do a new plan? How can I do it more fast as possible? Help me.

Newbie

Hi, I did my premium plan for month, but now I want to change to family plan. I live in Brasil and I don't know how can I do it. I need cancel this old plan to do a new plan? How can I do it more fas...

kbrooksc

Community Legend

47974 Views

1 replies

0 likes

Cancel. Family plan
plan
premium. Help
  • 47974 Views
  • 1 replies
  • 0 likes

Songs from mac to iPod

HI. I have songs on my mac. that I want to have over too my ipod. bud they dont synk to offline. I have bougt mac and ipod in 2015. and software is updatet. i have tried to reinstall spotify on mac and ipod... but the problem is still there.and mac a...

Casual Listener

HI.   I have songs on my mac. that I want to have over too my ipod. bud they dont synk to offline.    I have bougt mac and ipod in 2015. and software is updatet.  i have trie...

Carmen81

Casual Listener

499 Views

4 replies

0 likes

  • 499 Views
  • 4 replies
  • 0 likes

HELP! Local Files Not Working

I've been having this issue now and I don't know where else to turn. I've been trying to add local files to my playlist. When I add the local file from the local files tab, it appears on the playlist on the PC, but not on my phone. When I press play ...

Newbie

I've been having this issue now and I don't know where else to turn. I've been trying to add local files to my playlist. When I add the local file from the local files tab, it appears on the playlist...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Spotify stopped working on Iphone 6

Hello! All the suddenly Spotify wont work on my Iphone6. When i start the app, I push login with facebook, but the app freezes and wont go on. I do not have this problem on my Ipad, only on my Iphone.

Newbie

Hello!   All the suddenly Spotify wont work on my Iphone6. When i start the app, I push login with facebook, but the app freezes and wont go on. I do not have this problem on my Ipad, only on ...

Nico

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Unit Shown twice

On my ipad i have the problem, that my amp is listed twice, but only one works. And this not allways. How do I get rid of the second device?when I choose to Stream to the amp, I will not work allways for the right entry on the list. Only sometimes. T...

Newbie

On my ipad i have the problem, that my amp is listed twice, but only one works. And this not allways. How do I get rid of the second device? when I choose to Stream to the amp, I will not work allwa...

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

Unable to play album

I was listening to a playlist I have saved to my phone and noticed that two albums are being skipped entirely when I try to listen to them. (Specifically, I have an R.E.M. playlist and I'm unable to listen to Out of Time.) The songs are listed in the...

Casual Listener

I was listening to a playlist I have saved to my phone and noticed that two albums are being skipped entirely when I try to listen to them. (Specifically, I have an R.E.M. playlist and I'm unable to ...

kbrooksc

Community Legend

1074 Views

4 replies

0 likes

  • 1074 Views
  • 4 replies
  • 0 likes

Spotify won't update!

I have true to do an update from the App Store for Spotify but it just keeps coming up as loading on the app icon. Spotify will not open as I can not delete it and reinstall it. Seems like it has" hung"! Any ideas?

Newbie

I have true to do an update from the App Store for Spotify but it just keeps coming up as loading on the app icon. Spotify will not open as I can not delete it and reinstall it. Seems like it has" hu...

kbrooksc

Community Legend

1759 Views

1 replies

0 likes

  • 1759 Views
  • 1 replies
  • 0 likes