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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227357 Views

53 replies

13 likes

  • 227357 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152073 Views

507 replies

108 likes

  • 152073 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106404 Views

19 replies

38 likes

  • 106404 Views
  • 19 replies
  • 38 likes

Update problems

The update isn't working and I can't open the app or delete. Any suggestions?

Newbie

The update isn't working and I can't open the app or delete. Any suggestions?

MattSuda

Spotify Star

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Spotify Connect is not available when screen is off iOS

Hi, I connect and control my older iphones (4S and 4) sitting in various speakers using spotify connect. The only problem is that the screen needs to be on at all times, if it is off the connection to the phone is grey on the controlling phone, and I...

Newbie

Hi,    I connect and control my older iphones (4S and 4) sitting in various speakers using spotify connect. The only problem is that the screen needs to be on at all times, if it is ...

759 Views

0 replies

2 likes

iOS
locked
lockscreen
screen
unable to play
  • 759 Views
  • 0 replies
  • 2 likes

Solved!! Why can't I search from any page?

I'm frequently browsing music and listening and checking I get an idea and so want to search . . . and I can't! I have to hit "Back" ten times to get to a page that has search on it. Am I missing something? This seems like an obvious feature to have,...

Newbie

I'm frequently browsing music and listening and checking I get an idea and so want to search . . . and I can't!    I have to hit "Back" ten times to get to a page that has search on ...

Macatron

Roadie

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Playlist vs Queue/Starred Songs

I have several 1980's songs starred/liked and made available offline. I'm in the process of adding more from another 1980's playlist. Some of the songs I like are on the new list. When the shuffle play hits a song I already have, it switches to the l...

Newbie

I have several 1980's songs starred/liked and made available offline.  I'm in the process of adding more from another 1980's playlist.  Some of the songs I like are on the new list.  W...

411 Views

0 replies

0 likes

iOS
  • 411 Views
  • 0 replies
  • 0 likes

Local files not syncing

I have local files on my mac. I have spotify on my Mac, 2 iphones and an ipad. Local files used to sync across but now nothing. There also used to be an option to manually sync but that doesn't exist anymore. How can I get my local files on my phone?

Casual Listener

I have local files on my mac. I have spotify on my Mac, 2 iphones and an ipad. Local files used to sync across but now nothing. There also used to be an option to manually sync but that doesn't exist...

Rudybk

Newbie

509 Views

2 replies

0 likes

  • 509 Views
  • 2 replies
  • 0 likes

Can't login using iPhone app

If I login using a web browser I have no problems accessing my account.The IOS app however complains when I try to login. I get the message "Login failed - you've already created an account with this address"I'm definitely selecting the Log In option...

Newbie

If I login using a web browser I have no problems accessing my account. The IOS app however complains when I try to login. I get the message "Login failed - you've already created an account with ...

Nico

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Music erased on my IPhone

Hello everyone.I have a problem with managing my music. I have a premium account and I listen to Spotify on iPhone; IPad and Mac.I often listen to music in offline mode.But then, it is at least the second time that ALL of my songs are deleted from my...

Newbie

Hello everyone. I have a problem with managing my music. I have a premium account and I listen to Spotify on iPhone; IPad and Mac. I often listen to music in offline mode. But then, it is at l...

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes

Although i have not been outside my country since i installes spotify i can not access to my account

An error window appeares when i want to access to my account saying that u can not use spotify more than 14 days abroad. I have not been abroad since i instolled the app

Newbie

An error window appeares when i want to access to my account saying that u can not use spotify more than 14 days abroad. I have not been abroad since i instolled the app

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

Playlist ordering

I use the 'starred playlist' that was created after starred tracks was got rid of and it was all fine until about a week ago when the most recent songs that I put on there are at the bottom of the playlist and I don't know why it's putting them there...

Newbie

I use the 'starred playlist' that was created after starred tracks was got rid of and it was all fine until about a week ago when the most recent songs that I put on there are at the bottom of t...

MattSuda

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Solved!! no synchronization !!!!???

HI,I have 3 devices who usaly work well with spotify, but next to the last update i can't synchronise its !?exemple :the iphone tell me : "waiting for synchronization" but there is nothing and stay like that, no track download!so i try on my computer...

Casual Listener

HI, I have 3 devices who usaly work well with spotify, but next to the last update i can't synchronise its !? exemple : the iphone tell me : "waiting for synchronization" but there is nothing and ...

boobasse

Casual Listener

682 Views

5 replies

0 likes

  • 682 Views
  • 5 replies
  • 0 likes

offline mode and data usage

Hi, I have a question,I remember that in ithe past there was an option that if you chose "play offline" it downloaded songs only when you were under wifi and stopped synching when you were under cell data usage.Now this option is disappeared and I us...

Casual Listener

Hi, I have a question, I remember that in ithe past there was an option that if you chose "play offline" it downloaded songs only when you were under wifi and stopped synching when you were under ce...

MattSuda

Spotify Star

343 Views

3 replies

0 likes

  • 343 Views
  • 3 replies
  • 0 likes

Solved!! TIMER FADES!

For Spin Instructors, the timer is vital to teaching class; we use specific coaching cues that directily tie into the timer on songs. However, after a few seconds, the timer now fades away. So now an instructor has to keep tapping the phone to see th...

Casual Listener

For Spin Instructors, the timer is vital to teaching class;  we use specific coaching cues that directily tie into the timer on songs.  However, after a few seconds, the timer now fades awa...

JesseHedrick

Casual Listener

570 Views

2 replies

0 likes

  • 570 Views
  • 2 replies
  • 0 likes

subscription

Good evening, I would like to know why since I made premium subscription I can not hear my music. Thanks for quick response

Newbie

Good evening, I would like to know why since I made premium subscription I can not hear my music. Thanks for quick response

MattSuda

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Recently played gone?

My iOS app used to have recently played under "Your Music" I seem to recall it not being it's own tab/section, but at the bottom of the menu items under "Your Music." Where is it now? I loved that feature.

Regular

My iOS app used to have recently played under "Your Music"   I seem to recall it not being it's own tab/section, but at the bottom of the menu items under "Your Music."   Where is it no...

benmackie

Regular

500 Views

2 replies

0 likes

  • 500 Views
  • 2 replies
  • 0 likes

Re: i need to use the song timer for my work- I notice the time fades away after a few seconds

The "Timer" concern has a message board post. Please search board for "Please-DO-NOT-hide timer". There are several Spin instructors with the same concern, including myself. Please find, read through, and leave your "Kudos" & voice your concern, so t...

Casual Listener

The "Timer" concern has a message board post.  Please search board for "Please-DO-NOT-hide timer".  There are several Spin instructors with the same concern, including myself.  Please ...

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
  • 0 likes

Spotify only plays 1 song

Hi I am using Permium on my iPhone (5s), all went great but since last week Spotify won't play more than 1 song no matter which album or category I select. Does anybody know what the problem is? Thx, Tina

Newbie

Hi I am using Permium on my iPhone (5s), all went great but since last week Spotify won't play more than 1 song no matter which album or category I select. Does anybody know what the problem is? Thx,...

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

New iPhone 6s - CANNOT PLAY OFFLINE

I have a premium account and just upgrade my phone and now I cannot get any songs to download to my iPhone - to play offline. Have checked all my settings and everything seems as it should be, but no downloading... I just get "WAITING TO DOWNLOAD" - ...

Regular

I have a premium account and  just upgrade my phone and now I cannot get any songs to download to my iPhone - to play offline. Have checked all my settings and everything seems as it should be, ...

kbrooksc

Community Legend

1865 Views

13 replies

0 likes

6s
iphone
play offline
  • 1865 Views
  • 13 replies
  • 0 likes

Spotify Premium not recognized on phone or website.

I got an email from iTunes having taken the 12.99 out of my bank account for premium. $25.98. Renewal. Spotify says I don't have it? I use it connected to my Facebook. Very frustrating as I pay for my boyfriends and mine and his still works!

Newbie

I got an email from iTunes having taken the 12.99 out of my bank account for premium. $25.98. Renewal. Spotify says I don't have it? I use it connected to my Facebook. Very frustrating as I pay for m...

MattSuda

Spotify Star

390 Views

2 replies

0 likes

  • 390 Views
  • 2 replies
  • 0 likes