Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 14467 Views
  • 1 replies
  • 1 likes
  • 14467 Views
  • 1 replies
  • 1 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 83560 Views
  • 125 replies
  • 33 likes
  • 83560 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 19508 Views
  • 8 replies
  • 0 likes
  • 19508 Views
  • 8 replies
  • 0 likes

iOS 9

Hi, i dont see the spotify interface on my phone after upgrading to iOS9 (black screen) anymore?! What can i do? Reinstalling the app didnt work...

  • Newbie
  • Hi, i dont see the spotify interface on my phone after upgrading to iOS9 (black screen) anymore?! What can i do? Reinstalling the app didnt work...
  • rberthofer-br
  • Newbie
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Cannot Play Station on Spotify IOS

Hello, I am running Spotify on IOS 8/Iphone 5. I have a radio station based off of Hootie and the Blowfish's "Cracked Rear View" album that no longer plays on my iphone. It still plays fine on my macbook pro. When I try to play it on my iphone, it ju...

  • Newbie
  • Hello,   I am running Spotify on IOS 8/Iphone 5. I have a radio station based off of Hootie and the Blowfish's "Cracked Rear View" album that no longer plays on my iphone. It still plays fine ...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Why is spotify unbelieveable slow to download songs?

It can use up to minutes to download 1 song... why is that?I download it to my new ipod touch 6g 64GB over 100Mbit wifi.

  • Roadie
  • It can use up to minutes to download 1 song... why is that? I download it to my new ipod touch 6g 64GB over 100Mbit wifi.
  • Silithas
  • Roadie
  • 2720 Views
  • 2 replies
  • 0 likes
  • 2720 Views
  • 2 replies
  • 0 likes

Can't log in to spottify premium PLEASE HELP

I couldn't log into spottify using my iPad but I could with my iPhone so I logged out of my iPhone and tried to log in to my iPad still didn't work it keeps saying LOG IN FAILED. I go to log back into my phone and it keeps saying LOG IN FAILED so the...

  • Newbie
  • I couldn't log into spottify using my iPad but I could with my iPhone so I logged out of my iPhone and tried to log in to my iPad still didn't work it keeps saying LOG IN FAILED. I go to log back int...
  • kbrooksc
  • Community Legend
  • 1407 Views
  • 1 replies
  • 0 likes
  • fail
    log in issues
  • 1407 Views
  • 1 replies
  • 0 likes

iPhone 5s: Spotify stopped playing while locked screen

Hi All, recently I got a iPhone 5s with the latest iOS version and latest Spotify Version. Now when I turn my iPhone to locked screen, Spotify stops playing music. Do you have any idea where this issues is coming from and how to solve it? Thank you i...

  • Casual Listener
  • Hi All,   recently I got a iPhone 5s with the latest iOS version and latest Spotify Version. Now when I turn my iPhone to locked screen, Spotify stops playing music.   Do you have any i...
  • whiteman988
  • Casual Listener
  • 525 Views
  • 3 replies
  • 0 likes
  • 525 Views
  • 3 replies
  • 0 likes

Solved!! Failing to play whole songs. Some songs dont play at all.

Hello. I got a Spotify Premium account, and I got the same issues while using it on both my PC (Windows 10) and my Iphone 6 plus, running iOS 8.4. Now to the issue, when I attempt to play a song. Sometimes it will refuse to play at all, and just stan...

  • Casual Listener
  • Hello. I got a Spotify Premium account, and I got the same issues while using it on both my PC (Windows 10) and my Iphone 6 plus, running iOS 8.4.   Now to the issue, when I attempt to play a ...
  • dankar2000
  • Casual Listener
  • 1023 Views
  • 2 replies
  • 0 likes
  • 1023 Views
  • 2 replies
  • 0 likes

Why I will change from Spotify to Apple Music?

I have a BMW X1 2012 and it has a Connected Drive in CIC (Bmw version of entertainment system). If I want to use Spotify perfectly, I have to first connect my phone to USB cable, then start BMW Connected Drive from iDrive, then start BMW Connected fr...

  • Casual Listener
  • I have a BMW X1 2012 and it has a Connected Drive in CIC (Bmw version of entertainment system). If I want to use Spotify perfectly, I have to first connect my phone to USB cable, then start BMW Conne...
  • jean3601
  • Community Legend
  • 2601 Views
  • 1 replies
  • 0 likes
  • BMW
  • 2601 Views
  • 1 replies
  • 0 likes

Spotify Premium Not Working on my iPhone 6 running iOS 8.1.2

I have the latest Spotify update and about 2 weeks ago my Premium account stopped working on my phone. My wife also uses it and it runs just fine on her phone but mine will not work. It pulls up everything it's just when I click on a song if it plays...

  • Newbie
  • I have the latest Spotify update and about 2 weeks ago my Premium account stopped working on my phone. My wife also uses it and it runs just fine on her phone but mine will not work. It pulls up ever...
  • vilivainio
  • Casual Listener
  • 1611 Views
  • 3 replies
  • 1 likes
  • iOS
    IOS 8.1 App still isn't working
    ios 8.1.2
    iphone 6
  • 1611 Views
  • 3 replies
  • 1 likes

Song not synced error message

I'm using iphone 6 most updated version of iOS 8. I keep getting the following error message. I followed the instruction to turn on spotify on mac and iphone, and i saw the music sync to my phone with the "download" arrow turning from gray to green ....

  • Casual Listener
  • I'm using iphone 6 most updated version of iOS 8.   I keep getting the following error message. I followed the instruction to turn on spotify on mac and iphone, and i saw the music sync to m...
  • MrKat123
  • Newbie
  • 6037 Views
  • 20 replies
  • 1 likes
  • 6037 Views
  • 20 replies
  • 1 likes

Solved!! spotify can't open this type of link on this device, iphone, heos

I just bought heos.They connect fine on android. Also with spotifyThey appear on My heos app on iphone 5s, ios 9But when i try to connect heos with spotify on iphone, the spotify app simple states : can't open this type of link on this device.Please ...

  • Casual Listener
  • I just bought heos. They connect fine on android. Also with spotify They appear on My heos app on iphone 5s, ios 9 But when i try to connect heos with spotify on iphone, the spotify app simple s...
  • Zcuba
  • Casual Listener
  • 10933 Views
  • 2 replies
  • 0 likes
  • 10933 Views
  • 2 replies
  • 0 likes

Solved!! Spotify isn't working

I recently purchased spotify premium on my iPod and after a week it stopped working. It's very annoying because I can't listen to any music offline

  • Casual Listener
  • I recently purchased spotify premium on my iPod and after a week it stopped working. It's very annoying because I can't listen to any music offline 😔
  • callum895
  • Newbie
  • 1197 Views
  • 5 replies
  • 0 likes
  • 1197 Views
  • 5 replies
  • 0 likes

spotify premium has turned extremely slow and takes atleast 3 minutes to go offline to online status

Premium since a year it takes a long time to go from offline to online status when the app is started. Overall app is now slow and when i type on search bar it takes ages to search and respond. Have made a lot of songs online. But recently the app sa...

  • Newbie
  • Premium since a year it takes a long time to go from offline to online status when the app is started. Overall app is now slow and when i type on search bar it takes ages to search and respond. Have ...
  • captainkotatsu
  • Newbie
  • 535 Views
  • 1 replies
  • 0 likes
  • 535 Views
  • 1 replies
  • 0 likes

Syncing playlists on iphone with pc

Made a new playlist on my iphone yesterday, but it doesnt show up on spotify on my pc. How do I fix this?

  • Newbie
  • Made a new playlist on my iphone yesterday, but it doesnt show up on spotify on my pc. How do I fix this?
  • driveflanger
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Available offline mode not working!

I have sufficient space on iPhone 6.And got the premium account. But all of a sudden the offline mode wasn't Available this morning

  • Newbie
  • I have sufficient space on iPhone 6. And got the premium account. But all of a sudden the offline mode wasn't Available this morning
  • MichaelW
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Can't log in in the app

Hello, Today, my App (3.9.0) on my iphone on iOs8 frezze on the start. So I delete the app and download it again from the app store. Now, I 'm not able to log in, without response from spotify when I try with wrong credential, I have quickly an error...

  • Casual Listener
  • Hello,   Today, my App (3.9.0) on my iphone on iOs8 frezze on the start.   So I delete the app and download it again from the app store.   Now, I 'm not able to log in, without r...
  • fred35
  • Casual Listener
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Issues with Spotify iOS application and Ford Sync

I'm having what I would describe as an issue, but I'm not sure if it is really that, a bug, or some setting that I've overlooked. I have an iPhone 4S that I use in my work truck to exclusively play music using Spotify through the USB connection. Rece...

  • Regular
  • I'm having what I would describe as an issue, but I'm not sure if it is really that, a bug, or some setting that I've overlooked.   I have an iPhone 4S that I use in my work truck to exclusive...
  • Anthony488
  • Newbie
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Spotify Premium plays one song at a time

I have Spotify premium and I'm using it on iOS 8.4, but I've had this issue on older versions of iOS. It seems to happen when I've linked too many devices to my account. I'll remove all my devices and do a clean installation, but I'll still only be a...

image1.PNG image2.PNG
  • Newbie
  • I have Spotify premium and I'm using it on iOS 8.4, but I've had this issue on older versions of iOS. It seems to happen when I've linked too many devices to my account. I'll remove all my devices an...
  • kbrooksc
  • Community Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • appissue
    iOS
    onesongonly
    Spotify Premium
  • 444 Views
  • 1 replies
  • 0 likes

Solved!! No Premium on iPhone.

Hi! Ive just signed up again to Premium. Ive had no probs in the past. This time however I cant get the Prem service on iPhone 5s. I paid via Paypal. Premium appears on PC, not phone. I`ve followed all Spotify suggestions but no change. Puzzled!

  • Casual Listener
  • Hi! Ive just signed up again to Premium. Ive had no probs in the past. This time however I cant get the Prem service on iPhone 5s. I paid via Paypal. Premium appears on PC, not phone. I`ve followed a...
  • kbrooksc
  • Community Legend
  • 544 Views
  • 3 replies
  • 0 likes
  • 544 Views
  • 3 replies
  • 0 likes

Solved!! my username is sutherlandjacen but my ex gf's name and pic shows up on my spotify app. what gives?

like the title says, my username is sutherlandjacen but on the ios app, my ex's name and pic shows up.how do i remove the scourge of someone who isn't me.

  • Casual Listener
  • like the title says, my username is sutherlandjacen but on the ios app, my ex's name and pic shows up. how do i remove the scourge of someone who isn't me.
  • Pete
  • Roadie
  • 416 Views
  • 1 replies
  • 1 likes
  • 416 Views
  • 1 replies
  • 1 likes