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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43359 Views

43 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109017 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1638 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301878 Views

62 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127800 Views

19 replies

38 likes

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System is on Previewing and Shuffle Play - how do I get it to play full songs

Not sure how this happened but on the bottom of the screen it rotates "Shuffle Play" and "Previewing" so the songs play for 30 seconds or so and then the system stops. Is anyone able to tell me how to fix this?CheersRickcev@earthtrade.com

Newbie

Not sure how this happened but on the bottom of the screen it rotates "Shuffle Play" and "Previewing" so the songs play for 30 seconds or so and then the system stops.   Is anyone able to tell ...

380 Views

0 replies

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Solved!! is Spotify app smart? using offline songs when online?

basic question.let's say I'm using the Offline mode, and then I download 20 tracks for offline use.then after let's say a couple of weeks I switch to the normal Online mode using my 4G connection on the iPhone. what happens if I play those 20 tracks?...

Regular

basic question. let's say I'm using the Offline mode, and then I download 20 tracks for offline use. then after let's say a couple of weeks I switch to the normal Online mode using my 4G conne...

raffaz00

Regular

1345 Views

6 replies

0 likes

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Tablet with spotify, downloaded music quits working after being offline for about three hours

Works fine in car but randomly quits loading after a few hours. Kinda disappointing when you pay money and can't use a simple feature. Works fine again when it reconnects to WiFi. Not sure what I can do. Seems more like a loop hole in your system. Lo...

Regular

Works fine in car but randomly quits loading after a few hours. Kinda disappointing when you pay money and can't use a simple feature. Works fine again when it reconnects to WiFi. Not sure what I can...

Vettenviperakk

Regular

1147 Views

10 replies

0 likes

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STILL keeps crashing/stopping on iPhone/ ipad

hi. PLEASE help me. I love the music selection available and play through to my Samsung Multiroom through/via my iphone6 or iPad. BUT in the past 6 months or more it always stops during playback. Sometimes after one track sometimes though a track, ju...

Newbie

hi. PLEASE help me.  I love the music selection available and play through to my Samsung Multiroom through/via my iphone6 or iPad. BUT in the past 6 months or more it always stops during playba...

335 Views

0 replies

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Solved!! Number of downloads

Hello I would like to know why you can only download 3,333 songs to any one device. Also why is this not posted anywhere but in the help area. I would like to be able to download as many songs as I like, as I am an over the road driver and often out ...

Casual Listener

     Hello I would like to know why you can only download 3,333 songs to any one device.  Also why is this not posted anywhere but in the help area.  I would like to be ...

ajjlgv6

Casual Listener

1020 Views

3 replies

2 likes

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[iOS][Other] Pls spotify don't hurt him

Dear spotify, sort out your **bleep**, I need Pablo and acid rap, and an iphone 6s bc spotify doesn't run well on 4 pls or I'll leave spotifysincerely Charlie (the pissed of customer but loves you xoxoxoxo)

Casual Listener

Dear spotify, sort out your **bleep**, I need Pablo and acid rap, and an iphone 6s bc spotify doesn't run well on 4 pls or I'll leave spotify sincerely Charlie (the pissed of customer but loves you ...

Charlieboulders

Casual Listener

451 Views

1 replies

0 likes

iOS
Other
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How to share music with members of family plan who aren't on Facebook?

I've read the other threads on this topic but can't find a clear, definitive answer. I've been a Spotify user through my Facebook account for several years now. This Christmas I bought a family plan for my four family members, none of whom use Spotif...

Casual Listener

I've read the other threads on this topic but can't find a clear, definitive answer.  I've been a Spotify user through my Facebook account for several years now.  This Christmas I bought a ...

gdesarrollos

Casual Listener

4720 Views

3 replies

1 likes

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Web Login Via Safari IOS seems to be having issue

Hopefully this is an FYI that can get passed to your web team. On Safari in IOS does not seem to allow Oauth Logins through facebook. The "Log In with Facebook" button is missing and my facebook cred do not work in the provided fields (as they have d...

Casual Listener

Hopefully this is an FYI that can get passed to your web team.  On Safari in IOS does not seem to allow Oauth Logins through facebook.  The "Log In with Facebook" button is missing and my f...

739 Views

0 replies

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Local files dont show/ download from my Mac to my ipad

Brief description of the issue: i have a buntch of songs i downloaded on the internet to use in my walking playlist, i set them up as local files on my mac, mut they dont show up on my ipad in the local files section, also tryed puting the songs into...

Newbie

Brief description of the issue: i have a buntch of songs i downloaded on the internet to use in my walking playlist, i set them up as local files on my mac, mut they dont show up on my ipad in the lo...

570 Views

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Disabling Shuffle is impossible!

Hello! I can not use Spotify anymore because of the dumb Shuffle function. I can bot disable it, because it says when I'm trying it: 'You discovered a premium feature. Do you want to buy premium?' How can I deactivate it? And please don't tell me I'v...

Casual Listener

Hello!   I can not use Spotify anymore because of the dumb Shuffle function.    I can bot disable it, because it says when I'm trying it: 'You discovered a premium feature. Do you ...

Madpfc

Music Fan

518 Views

1 replies

0 likes

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Alphabetical sorting in album view broken in 3.4.0

Upon updating to Spotify 3.4.0, I noticed that alphabetical sorting of albums, by artist or title, no longer works correctly. Neither killing/restarting the app nor deleting/reinstalling it has any effect. This is on iOS 8.3. This is when sorting by ...

Visitor

Upon updating to Spotify 3.4.0, I noticed that alphabetical sorting of albums, by artist or title, no longer works correctly. Neither killing/restarting the app nor deleting/reinstalling it has any e...

corejason35

Newbie

4726 Views

31 replies

6 likes

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Offline/Playlist sync does not function.

Using iPhone 6+ (latest version)Spotify is on latest version I believe (5.0.0.992) Recently added just 4 songs to my custom Playlist which currently has 333 songs, I accidently hit the offline mode switch on the phone and now it doesn't download anyt...

Casual Listener

Using iPhone 6+ (latest version) Spotify is on latest version I believe (5.0.0.992)   Recently added just 4 songs to my custom Playlist which currently has 333 songs, I accidently hit the off...

NYCulture

Casual Listener

828 Views

3 replies

0 likes

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Spotify crash - iphone 6 - online

Hi,I'm experiencing a lot of spotify crashes : the app just shuts down and brings me back to the main screen of my iphone.I've noticed that the issue happens ONLY when I'm connected to 3G/4G or wifi. The apps remains stable when I'm on the plane mode...

Newbie

Hi, I'm experiencing a lot of spotify crashes : the app just shuts down and brings me back to the main screen of my iphone. I've noticed that the issue happens ONLY when I'm connected to 3G/4G or w...

840 Views

0 replies

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Spotify crash
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Notifications not working

Why do I not receive notifications for new followers to playlists, have all notifications set up right so don't understand why not working. mostly use Spotify on IOS but not always

Roadie

Why do I not receive notifications for new followers to playlists, have all notifications set up right so don't understand why not working. mostly use Spotify on IOS but not always

cloudsmaker

Roadie

677 Views

1 replies

0 likes

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No 7-day trail

So I made a new Spotify and iTunes account because they got hacked on the same device and I don't get a trail pop up its strange can some one help?

Newbie

So I made a new Spotify and iTunes account because they got hacked on the same device and I don't get a trail pop up its strange can some one help?

310 Views

0 replies

0 likes

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Spotify is not working in my new Iphone

Hello I have just bought a new Iphone, and when trying to open Spotify a message appears on the screen saying 2you have already created an account with that email account". What can I do? Thank you

Newbie

Hello   I have just bought a new Iphone, and when trying to open Spotify a message appears on the screen saying 2you have already created an account with that email account". What can I do?&nb...

Adam

Roadie

912 Views

1 replies

0 likes

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Solved!! My Local Files default playlist seems to be completely broken.

The Local Files default playlist seems to be completely broken for me on my iPhone 6s. When I first used the Local Files playlist a few years ago to sync some local files I had on my desktop to my phone, the effort was minimal and the sync was flawle...

Casual Listener

The Local Files default playlist seems to be completely broken for me on my iPhone 6s.   When I first used the Local Files playlist a few years ago to sync some local files I had on my de...

rosgood2360

Casual Listener

1360 Views

2 replies

1 likes

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Disabled repeat function

Hello everybody. I got the problem that with every app update I have to renew the repeat function in all of my playlists. This is incredible annoying.The updates don't delete my offline music so why in the world is it impossible to do this with my re...

Casual Listener

Hello everybody.   I got the problem that with every app update I have to renew the repeat function in all of my playlists.   This is incredible annoying. The updates don't delete my o...

391 Views

0 replies

0 likes

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problema iPhone 6 aggiornamento

L'app su iPhone 6 è in aggiornamento da 4 giorni, quindi non si può usare e non può nemmeno essere eliminata. Quando provo ad aggiornarla manualmente sull'App store si blocca alla fine, quindi resta in aggiornamento. Attendo supporto grazie!

Newbie

L'app su iPhone 6 è in aggiornamento da 4 giorni, quindi non si può usare e non può nemmeno essere eliminata. Quando provo ad aggiornarla manualmente sull'App store si blocca alla fine, quindi resta ...

326 Views

0 replies

0 likes

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Not Downloading Songs for Offline

App will not download songs over WIFI but is able to download over cellular.Have reinstalled app, signed out everywhere, removed all devices....

Newbie

App will not download songs over WIFI but is able to download over cellular. Have reinstalled app, signed out everywhere, removed all devices....

troutscout

Regular

505 Views

1 replies

0 likes

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