Error 408

[JennThorn]

Hi,

I've moved from the uk to New Zealand and can't log into spotify, I just get the error message 408. (I only have an ipad at the moment, no computer, if that makes much difference).

When I look on my profile I see:


"Your account can no longer be used from abroad, since the maximum travel time is 14 days for a Spotify Free account. To continue using Spotify from abroad, sign up for Spotify Premium which gives you unlimited travel access.

Payment method
You do not currently have a payment provider connected to your account."

I've changed my locatiron to New Zealand in my profile and I've tried to add a payment method to link my account to a NZ bank account but when I click "get free" it redirects me to download spotify in the AppStore, only "get premium" directs to webpage where I can enter my card details, but obviously I'd be paying for premium when I just want to use free.

Any help would be appreciated, thanks.

[Joe]

Hi. Can you change your country to UK from this page?

[Peter__]

Once you have swapped your country over, its sometimes worth doing a quick clean reinstallation of the app to see if that makes any difference?

[JennThorn]

I reinstalled spotify and restarted my ipad and that didn't work.

But when I rechecked my profile I had changed my country but not my postcode, once I swapped it from a UK postcode to a NZ postcode it worked fine. Silly me!

[Peter__]

Ah awesome! Glad you got it sorted! 🙂

[MesaRaven]

I've changed both my country setting and my postcode, and I've reinstalled Spotify. I'm still getting error code 408. Any ideas, anyone?