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Log In Problem

Avatar of Ashiposh
Casual Listener
2016-03-05 05:10 PM
I'm able to log into my Spodify Premium account through the website, but not through my IPhone app. I recently lost my phone and replaced it. (The previous iPhone has been removed from the offline device list). When I log in, I get an error message saying that I've already created an account u set my email address. I'm super frustrated. Please help.
2 people had this problem.
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3 Replies

Avatar of Bittencourt
Spotify Star
Spotify Star
2016-03-05 05:38 PM

Hi @Ashiposh,

 

please try logging in using your username only, instead of your [email protected]

 

and let me know if it helps.

BittencourtSpotify Star
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Avatar of Ashiposh
Casual Listener
2016-03-05 06:46 PM
Thanks so much! It did.
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Avatar of Bittencourt
Spotify Star
Spotify Star
2016-03-05 11:34 PM
You're welcome!
Please don't forget to give kudos and accept as solution 🙂
BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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