Barely scrobbles to LastFM. Why?

[poptartdinosaur]

The iphone app NEVER scrobbles to LastFM. That feature is enabled, and will SOMETIMES scrobble to LastFM if I am extremely lucky. Why is this?

Also, why are some albums available on the desktop client but not the mobile app?

[toddtunes]

Yes please do.  Glad see it's not just me...

[Dolphinrob]

Thanks for the update, hope to hear it to be solved soon.

[NikkiJayne]

Thanks for the info!

[DreamBosses]

Thanks for the update, nice to know I've not been the only one, it's made me realise how seriously I take last.fm and scrobbling lol

[longtimePremium]

Dang. Come on. That is over a week of no scrobbles. Way to have your users check out alternatives.

I'm a premium customer and I expect way better service than this. How can it take over a week to release an update that fixes something as essential as scrobbling.

[Sam]

I know it's not ideal, but please sit tight. We should have some news for your soon.

[JonNgog]

A mod said they should have news soon DAYS ago.

[atomoskairos]

why is this still an issue? as others have said, as somebody who actually pays monthly for spotify i expect better than this. scrobbling is broken. radio never works and loads infinitely unless i'm on wifi, this has been an issue for basically as long as i can remember. so....i'm paying to listen to songs i could just put on my phone? love spotify but not dealing for much longer.

[paulbd]

You have until April 14th to get this fixed. On the 15th my subcription is suppose to pay, but if you haven't fixed the scrobbling issue I am switching to Rdio.

[JonNgog]

FIX IT

[KimNC]

Scrobbling to last.fm is the sole reason I pay for a mobile subscription.  I will cancel if not resolved soon. 

[Gimmy]

Why is so hard to fix this bug?! More than 2 weeks..really??  I'm losing hundreds of scrobbles 😞

[amator]

After long searching, Finally I got answer from here.

but, still no fix. so dissapointing.

[Dolphinrob]

Still awaiting the update of moderator Sam who promised Friday to have some kind of solution.....

[GoodDopeGoodFun]

This really is bull**bleep** for it to be taking this long to get a fix for this. My sub is supposed to renew next week but if this isn't fixed I'm cacelling.

[Taylor]

Hi,

Plese submit a support ticket using the contact form, which can be found here: https://www.spotify.com/about-us/contact/

Make sure to reply to the automated message directly, then one of the Spotify agents will get back to you asap

Hopefully the problem will be fixed shortly

Anthony 🙂

[GoodDopeGoodFun]

Is that a joke?

[Taylor]

Hi GoodDopeGoodFun,

Currently, as I do not work for Spotify I cannot give you a direct solution, my apologies for the inconvenience.

If you have a better solution, I'd love to hear it! 😄

Anthony

[KimNC]

Thanks for the suggestion, AnthonyB.  I have done so.  Perhaps shouting through a different channel will speed up the process.  

[blakepint]

I'm really trying to be patient with this whole situation. However, I am really losing it.

Can you give us an updated timeframe to when this will be fixed?