Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 85775 Views
  • 19 replies
  • 38 likes
  • 85775 Views
  • 19 replies
  • 38 likes

Spotify crashes when playing video

I'm trying to watch Spotify Landmark Metallica and when I click the video the app crashes. I tried deleting and redownloading the app, logging out of all devices, and making sure I'm not connected to any other device. Any help would be appreciated!

  • Newbie
  • I'm trying to watch Spotify Landmark Metallica and when I click the video the app crashes. I tried deleting and redownloading the app, logging out of all devices, and making sure I'm not connected to...
  • frequentlycrash
  • Newbie
  • 465 Views
  • 2 replies
  • 0 likes
  • 465 Views
  • 2 replies
  • 0 likes

Spotify Premium not working on my iPhone

Hello, Hoping someone can help. My premium account doesn't work on my iphone anymore. Playlists are gone and it's back to trial version, yet I'm paying for Premium. I've logged out and logged back in several times today. Frustrated!

  • Newbie
  • Hello,   Hoping someone can help. My premium account doesn't work on my iphone anymore. Playlists are gone and it's back to trial version, yet I'm paying for Premium. I've logged out and logge...
  • mrgsteele
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Refund of my $10

Hello I need help with something

  • Newbie
  • Hello I need help with something
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Spotify not playing on iPad

I try to play my playlist and the songs don't play any suggestions? I'm doing the iPad upgrade as we speak.

  • Regular
  • I try to play my playlist and the songs don't play any suggestions? I'm doing the iPad upgrade as we speak.
  • Nico
  • Community Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

iPod touch 2g keeps trying to load Spotify after I log-in

I have recently downloaded Spotify onto iPod touch 2G. I would like to thank Spotify team for leaving an older version available to run on such devices. Everything seems to have gone well except that after I log-in successfully I get a screen saying ...

image.jpeg
  • Newbie
  • I have recently downloaded Spotify onto iPod touch 2G. I would like to thank Spotify team for leaving an older version available to run on such devices. Everything seems to have gone well except that...
  • kerstimon
  • Newbie
  • 1196 Views
  • 5 replies
  • 0 likes
  • 1196 Views
  • 5 replies
  • 0 likes

I CAN`T LOG IN IN IOS DEVICE

HELLO! I CANNOT LOG IN IN MY IOS DEVICE (IPHONE 5S IOS 9.3), IT SHOWS A MESSAGE THAT INDICATES MY PASSWORD IS WRONG BUT I LOG IN VIA WEB SUCCESFULLY. --HOW CAN I SOLVE THIS INCIDENCE??

  • Newbie
  • HELLO! I CANNOT LOG IN IN MY IOS DEVICE (IPHONE 5S IOS 9.3), IT SHOWS A MESSAGE THAT INDICATES MY PASSWORD IS WRONG BUT I LOG IN VIA WEB SUCCESFULLY. --HOW CAN I SOLVE THIS INCIDENCE??
  • alan_m110
  • Newbie
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Mobile Local Files to Desktop

Due to some unfortunate circumstances I was forced to ditch my old comp without being able to back up any files (and sadly had made no previous back ups because im dumb), I had downloaded and moved a large number of songs from my old desktop to spoti...

  • Newbie
  • Due to some unfortunate circumstances I was forced to ditch my old comp without being able to back up any files (and sadly had made no previous back ups because im dumb), I had downloaded and moved a...
  • 651 Views
  • 0 replies
  • 0 likes
  • Help me!
    Help Spotify!
    local files
    Local files for Spotify Mobile
    local files on iphone
  • 651 Views
  • 0 replies
  • 0 likes

Bought premium on PlayStation, doesn't work on phone

I bought the premium $2 for 2 months through PlayStation as that was he promo presented to me.My account on my phone will says free member. Same email. I've logged in and out and was harvest for the service

  • Newbie
  • I bought the premium $2 for 2 months through PlayStation as that was he promo presented to me. My account on my phone will says free member. Same email. I've logged in and out and was harvest for ...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Error message when sharing to Facebook

Every time I go to share a song a window pops up giving me an error message. Press share than select the Facebook icon, press Post. After you press post the error window pops up saying "There was an error posting to Spotify " Please try again. I have...

image.png
  • Newbie
  • Every time I go to share a song a window pops up giving me an error message. Press share than select the Facebook icon, press Post. After you press post the error window pops up saying "There was an ...
  • edovega
  • Newbie
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Spotify wont update

I have a little problem with the app. I dont have the menubar on the bottom of the app, even though I have the latest update.Instead to get to the menu I have to press the "3 lines" in the upper left corner and have the menu from there. Many of my fr...

  • Casual Listener
  • I have a little problem with the app.   I dont have the menubar on the bottom of the app, even though I have the latest update. Instead to get to the menu I have to press the "3 lines" in the...
  • timmieschaap
  • Composer
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Iphone Spotify app

I have a little problem with the app. I dont have the menubar on the bottom of the app, even though I have the latest update.Instead to get to the menu I have to press the "3 lines" in the upper left corner. Many of my friends have the same iPhone an...

  • Newbie
  • I have a little problem with the app.   I dont have the menubar on the bottom of the app, even though I have the latest update. Instead to get to the menu I have to press the "3 lines" in the...
  • Hubo
  • Community Legend
  • 498 Views
  • 3 replies
  • 0 likes
  • 498 Views
  • 3 replies
  • 0 likes

Problems with Sonos and Regular Spotify on Family Account

So I have a family account set up on our iPhones, which is great. Unfortunately, when the wife tries to use her Spotify account (linked via the family plan) on the Sonos app, it pauses my account on the regular Spotify account on my iPhone. This only...

  • Regular
  • So I have a family account set up on our iPhones, which is great. Unfortunately, when the wife tries to use her Spotify account (linked via the family plan) on the Sonos app, it pauses my a...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Local Files Issue

SO ANNOYED. I have all Taylor Swift and Beyonce's Lemonade and it won't download to my phone. I have trying to ressolve this isssue the past few days now but nothing will work. I tried the fire wall thing, the typical sync playlist thing, uninstallin...

  • Music Fan
  • SO ANNOYED.  I have all Taylor Swift and Beyonce's Lemonade and it won't download to my phone.  I have trying to ressolve this isssue the past few days now but nothing will work.  I tr...
  • carmengoose
  • Newbie
  • 736 Views
  • 2 replies
  • 0 likes
  • 736 Views
  • 2 replies
  • 0 likes

changing my password

I have my Spotify signed in to 4 different iPhones. I want to remove one of the iPhones or change my password. I can't figure out how to do either. the rest password page is not working.

  • Newbie
  • I have my Spotify signed in to 4 different iPhones. I want to remove one of the iPhones or change my password. I can't figure out how to do either. the rest password page is not working.
  • kbrooksc
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Can't open radio pages from radio search

Hi all,I'm having trouble with the radio search on the spotify app for iOS. I'm currently on 9.3.5, iPhone 5. When I tap the new station button, the search comes up. Search works fine, but when I tap the artist, album, or song to go to the radio page...

  • Newbie
  • Hi all, I'm having trouble with the radio search on the spotify app for iOS. I'm currently on 9.3.5, iPhone 5.   When I tap the new station button, the search comes up. Search works...
  • ElectricTwanger
  • Regular
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Ipod Nano 6th generation Sync

Hello, I have the ¨th generation nano ipod with the 30 pin cable and I can't connect to spotify, is there a way to do it?Thanks.

  • Casual Listener
  • Hello, I have the ¨th generation nano ipod with the 30 pin cable and I can't connect to spotify, is there a way to do it? Thanks.
  • user-removed
  • Not applicable
  • 962 Views
  • 2 replies
  • 0 likes
  • 962 Views
  • 2 replies
  • 0 likes