Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
37286 Views
41 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
102863 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
431554 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
299232 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Whenever I try to preview a song by holding down on the song to preview it Spotify crashes or shutdown. I have iOS 10 installed on my phone.l which is the iPhone 6S plus.
Whenever I try to preview a song by holding down on the song to preview it Spotify crashes or shutdown. I have iOS 10 installed on my phone.l which is the iPhone 6S plus.
Newbie
1059 Views
1 replies
13 likes
Anyone else having this issue. iOS 10 with app version 5.7.0
Anyone else having this issue. iOS 10 with app version 5.7.0
Community Legend
397 Views
1 replies
0 likes
Whenever I 3D Touch a playlist or album on my iPhone 7 with iOS 10, Spotify will begin to open it and then immediately crash. It actually happened on my old iPhone 5s too when I would long press. I'm beginning to think I'm just unlucky. Any help?
Whenever I 3D Touch a playlist or album on my iPhone 7 with iOS 10, Spotify will begin to open it and then immediately crash. It actually happened on my old iPhone 5s too when I would long press. I'm...
Community Legend
818 Views
1 replies
3 likes
So I accidentally removed a music on my playlist and I didn't see what's the title. Is there any way that I can see recently deleted music?
So I accidentally removed a music on my playlist and I didn't see what's the title. Is there any way that I can see recently deleted music?
Community Legend
515 Views
2 replies
0 likes
Casual Listener
421 Views
1 replies
0 likes
I have a big issue with Spotify and it is that it makes Siri inoperative. The same exact setup with other music apps such as Digitally Imported, Pandora and Shoutcast works without a problem. Unfortunatly I drive an old car. It has a dock connector f...
I have a big issue with Spotify and it is that it makes Siri inoperative. The same exact setup with other music apps such as Digitally Imported, Pandora and Shoutcast works without a problem.  ...
Newbie
3846 Views
4 replies
0 likes
Hello,I am so frustrated, and i need your help. Spotify app (on iphone) warned me to update my card info so I did (app says i am a premium user again). But now, i cannot listen to my downloaded music which clearly is still downloaded (spotify app siz...
Hello, I am so frustrated, and i need your help. Spotify app (on iphone) warned me to update my card info so I did (app says i am a premium user again). But now, i cannot listen to my downloaded mus...
309 Views
0 replies
0 likes
Hi All, I am using an iPhone 6s, running iOS 9.0.1 and Spotify 4.0.0. When I am playing music and I switch to the camera App to take a picture (photo mode, not video mode) the music will stop playing. Has this been experienced by other users? Thanks
Hi All, I am using an iPhone 6s, running iOS 9.0.1 and Spotify 4.0.0. When I am playing music and I switch to the camera App to take a picture (photo mode, not video mode) the music will sto...
Casual Listener
20566 Views
4 replies
1 likes
So I recently downloaded the iOS 10 update on my iPad and now Spotify won't connect to the internet. I will go to search a song and it has that "spotify is offline" thing pop up but I'm connected to the internet. I have had Spotify for a whole year a...
So I recently downloaded the iOS 10 update on my iPad and now Spotify won't connect to the internet. I will go to search a song and it has that "spotify is offline" thing pop up but I'm connected to ...
Newbie
4961 Views
10 replies
0 likes
I have a 16gb ipad mini that spotify looks awesome on especially landscape. My phone is 128gb and im wondering how I can save my music on the phone and use my ipad mini to control and play the music off of my iphone. I did see I can connect them and ...
I have a 16gb ipad mini that spotify looks awesome on especially landscape. My phone is 128gb and im wondering how I can save my music on the phone and use my ipad mini to control and play the music ...
Casual Listener
966 Views
6 replies
0 likes
Just installed ios 10.0.1 and can crash spotify if album is long pressed to listen to track snippets. Consistent everywhere.Have rebooted iphone & reinstalled spotify 5.7.0.1055Otherwise spotify seems to run much snappier.
Just installed ios 10.0.1 and can crash spotify if album is long pressed to listen to track snippets. Consistent everywhere. Have rebooted iphone & reinstalled spotify 5.7.0.1055 Otherwise sp...
Not applicable
1799 Views
6 replies
2 likes
Showing an "error occurred" try again.Have tried fresh install but no luck.
Showing an "error occurred" try again. Have tried fresh install but no luck.
576 Views
0 replies
0 likes
last night I wanted to add just one song to "up next" and ended up adding an entire playlist. No when I want to listen to another playlist, one song will play and then it reverts back to the playlist I accendently added. How can I undo that? Help Ple...
last night I wanted to add just one song to "up next" and ended up adding an entire playlist. No when I want to listen to another playlist, one song will play and then it reverts back to the pl...
559 Views
0 replies
0 likes
Just got a new IPhone, can't get it to play my song choices. I subscribe to Spotify premium. What is the problem?
Just got a new IPhone, can't get it to play my song choices. I subscribe to Spotify premium. What is the problem?
312 Views
0 replies
0 likes
I just got an email saying that I had a 7 day premium trial and that's why my subsrciption says "free." I have been paying $9.99 plus tax since November 2015. SO please go back and check that information again. The credit card is not under my name. I...
I just got an email saying that I had a 7 day premium trial and that's why my subsrciption says "free." I have been paying $9.99 plus tax since November 2015. SO please go back and check that informa...
Regular
398 Views
1 replies
0 likes
I have a Premium account I cannot listen to my "downloaded songs offline" They all have the green arrow beside but as soon as im offline, non of my music will play. Error will say " This is not downloaded. Do you want to go back online" this is super...
I have a Premium account I cannot listen to my "downloaded songs offline" They all have the green arrow beside but as soon as im offline, non of my music will play. E...
Regular
448 Views
1 replies
0 likes
Hello! I pay monthly for my current Spotify account which was always accessed from an Android phone. That Android phone has now broken and I purchased an iPhone SE. How do I download the Spotify app to my iPhone SE with my same account. The iPhone do...
Hello! I pay monthly for my current Spotify account which was always accessed from an Android phone. That Android phone has now broken and I purchased an iPhone SE. How do I down...
Community Legend
1335 Views
1 replies
0 likes
WHERE I could find the Release notes for Spotify Beta downloaded via TestFlight. The "What To Test Section" is not enough. Every update the same text. I want to know what's new this Beta.At the moment I am at 6.5.0
WHERE I could find the Release notes for Spotify Beta downloaded via TestFlight. The "What To Test Section" is not enough. Every update the same text. I want to know what's new this Beta. At the m...
1426 Views
0 replies
0 likes
My iPhone 6 plus crashes and reboots after listening to Spotify premium for about 15-20 minutes. Very repeatable. I have deleted and reinstalled Spotify. Same problem. Different networks and also on LTE. Always reboots the phone.
My iPhone 6 plus crashes and reboots after listening to Spotify premium for about 15-20 minutes. Very repeatable. I have deleted and reinstalled Spotify. Same problem. Different networks and also on ...
Casual Listener
1667 Views
6 replies
0 likes
When using the touch preivew feature on iOS 10 on an iPhone 6S,the app loads the default grid view of songs & crashes right before it would normally preview a song. To recreate,Open Spotify on iPhone 6S, iOS 10Navigate to a grid view of albums or pla...
When using the touch preivew feature on iOS 10 on an iPhone 6S, the app loads the default grid view of songs & crashes right before it would normally preview a song. To recreate, Open...
843 Views
0 replies
4 likes
