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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43282 Views

43 replies

10 likes

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  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108820 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1629 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301817 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127755 Views

19 replies

38 likes

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sin conexión a internet

No he podido tener acceso a mi perfil de spotify, siempre aparece un aviso de 'sin acceso a internet " y abajo CONECTANDO. Tengo un plan de datos ilimitado , si no tengo solucion al problema , precedere a cancelar el servicio, pues a mi esposo le pas...

Newbie

No he podido tener acceso a mi perfil de spotify, siempre aparece un aviso de 'sin acceso a internet " y abajo CONECTANDO. Tengo un plan de datos ilimitado , si no tengo solucion al problema , preced...

522 Views

0 replies

0 likes

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Why am I seeing the Shuffle Play button as premium subscriber?

Opened up Spotify in iOS today, and all of a sudden I'm seeing a big green Shuffle Play button in place of the standard Play button. I am a premium subscriber - I should not have to shuffle play albums or playlists unless I choose to do so. What happ...

Casual Listener

Opened up Spotify in iOS today, and all of a sudden I'm seeing a big green Shuffle Play button in place of the standard Play button. I am a premium subscriber - I should not have to shuffle play albu...

travis_s

Casual Listener

2046 Views

4 replies

0 likes

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  • 4 replies
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Music

Ok so I signed into my Spotify account and all my music was gone and I had the premium package which I've been paying for and now it's saying I don't have that. How can I get my stuff back?!!

Newbie

Ok so I signed into my Spotify account and all my music was gone and I had the premium package which I've been paying for and now it's saying I don't have that. How can I get my stuff back?!!

timmieschaap

Composer

358 Views

1 replies

0 likes

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  • 1 replies
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Playing out of app

My Spotify app just started turning off its sound when I exit the app or I go to another app, much like how the YouTube app does.

Newbie

My Spotify app just started turning off its sound when I exit the app or I go to another app, much like how the YouTube app does.

timmieschaap

Composer

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Force touch crashes app

Force touching a song in the iOS application crashes the app.iPhone 7, iOS 10Spotify ver. 5.7.0.1055

Newbie

Force touching a song in the iOS application crashes the app. iPhone 7, iOS 10 Spotify ver. 5.7.0.1055

Hubo

Community Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
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Syncing music

I have followed all the directions to sync my music from my asus laptop to my iphone 6. However i'm stuck on my music saying 'waiting to download' yet it never downloads. Any advice would be helpful!Thank you

Casual Listener

I have followed all the directions to sync my music from my asus laptop to my iphone 6. However i'm stuck on my music saying 'waiting to download' yet it never downloads. Any advice would b...

ca6

Casual Listener

387 Views

1 replies

0 likes

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  • 1 replies
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problem after the last update

hi, yesterday I installed the last update but from that moment it crush when I open it ; I see that if I install again spotify and I open it whit another account it works but with my premium account it doesn't work and crush down. I hope that someone...

Newbie

hi, yesterday I installed the last update but from that moment it crush when I open it ;  I see that if I install again spotify and I open it whit another account it works but with my premium ...

19791979

Newbie

1317 Views

7 replies

0 likes

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After buying premium and using it on my laptop, there is no more audio on iPhone!

Here are the facts:I used free Spotify on my iPhone for several weeks. Decided to purchase premium because I liked it. Using my laptop (not iPhone) I made the purchase through the Spotify website.Downloaded the app or whatever onto my laptop. Enjoyed...

Newbie

Here are the facts: I used free Spotify on my iPhone for several weeks.  Decided to purchase premium because I liked it.  Using my laptop (not iPhone) I made the purchase through the Spo...

425 Views

0 replies

0 likes

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App iPhone

Why can't I get the latest update on iPhone? I have updated, but have the old look.

Casual Listener

Why can't I get the latest update on iPhone? I have updated, but have the old look.

Edvin98

Casual Listener

789 Views

2 replies

0 likes

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When is New Navigation Bar Rolling Out for Everyone?

It seems like everyone I know who uses Spotify has the new navigation bar located at the bottom (instead of the dreaded hamburger menu) except for me. Any word on when the newest feature is going to be rolled out to everyone as an official feature?

Casual Listener

It seems like everyone I know who uses Spotify has the new navigation bar located at the bottom (instead of the dreaded hamburger menu) except for me. Any word on when the newest feature is going to ...

gormy

Casual Listener

4018 Views

7 replies

3 likes

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  • 7 replies
  • 3 likes

A very simple question about Spotify in South Korea

Hello everybody! I'm looking for an answer to a simple question.Is this possible to download, use and buy a Premium account (on iPhone 5s) for Spotify while staying in Republic of Korea (just in case: it's South Korea) ?Thank you very much in advance

Newbie

Hello everybody!   I'm looking for an answer to a simple question. Is this possible to download, use and buy a Premium account (on iPhone 5s) for Spotify while staying in Republic of Korea (j...

463 Views

0 replies

0 likes

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2 accounts influence each other

Goodday, my english isn't very good so excuse me for that... Me and my brother have got a problem. We've got a family premium account, and use both our own account. But, when he listens with a Sonos system, I can't play music on my Macbook. It says, ...

Newbie

Goodday, my english isn't very good so excuse me for that... Me and my brother have got a problem. We've got a family premium account, and use both our own account. But, when he listens with a Sonos ...

386 Views

0 replies

0 likes

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IPhone 6s: 3D Touch

So I updated to IOS 10 when it came out. I didn't know I had a problem until I tried to use 3D Touch the day after I installed it. Whenever I used 3D Touch on a song or anything the app would crash. I think it's a IOS 10 thing or the app has an issue...

Newbie

So I updated to IOS 10 when it came out. I didn't know I had a problem until I tried to use 3D Touch the day after I installed it. Whenever I used 3D Touch on a song or anything the app would crash. ...

438 Views

0 replies

0 likes

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Can't share music with friends on Spotify on iPhone 5s and I'm not on facebook!

When I go to share music directly with my iPhone, it goes to the search menu - but when I type any name in, it just says 'no results'. Any suggestions?

Newbie

When I go to share music directly with my iPhone, it goes to the search menu - but when I type any name in, it just says 'no results'. Any suggestions?

323 Views

0 replies

0 likes

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Can't offline

My account premium but can't listening offline? Help me please

Newbie

My account premium but can't listening offline? Help me please

Nico

Community Legend

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
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iPhone 6s ios10 Spotify bug

Every time I have the app opened and I press and hold an album to preview it's music the app instantly crashes I just wanted to report the bug

Casual Listener

Every time I have the app opened and I press and hold an album to preview it's music the app instantly crashes I just wanted to report the bug

Sutharshan06

Newbie

2515 Views

4 replies

2 likes

bug
iOS 10
iPhone 6s
  • 2515 Views
  • 4 replies
  • 2 likes

Preview function force closing App

I downloaded the update iOS 10.0.1 and now my preview songs function isn't working anymore. If I hold down on a song it's completely silent and if I try holding down to preview and album it completely force closes the app. I've tried uninstalling and...

Newbie

I downloaded the update iOS 10.0.1 and now my preview songs function isn't working anymore. If I hold down on a song it's completely silent and if I try holding down to preview and album it completel...

598 Views

0 replies

0 likes

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  • 0 likes

Holding down to preview a song, now closes/crashes the app on iOS 10

If you hold down on a song to preview it, now with the new update of iOS 10 it closes or just crashes the app. Spotify could please roll out an update for iOS 10.

Newbie

If you hold down on a song to preview it, now with the new update of iOS 10 it closes or just crashes the app. Spotify could please roll out an update for iOS 10.

Hubo

Community Legend

1701 Views

1 replies

0 likes

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Solved!! Help, Payment went through but my account was never upgraded.

I renewed my subscription through my apple account. The money went through but my spotify account never went to the premium service. I've tried calling apple but they told me the money was recived so it has to be on spotify's end. I'm running out of ...

Newbie

I renewed my subscription through my apple account. The money went through but my spotify account never went to the premium service. I've tried calling apple but they told me the money was recived so...

kbrooksc

Community Legend

647 Views

1 replies

0 likes

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  • 1 replies
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cant connect to premium

supoosed to have two years free keeps trying to give me 30 day free trial

Newbie

supoosed to have two years free keeps trying to give me 30 day free trial  

kbrooksc

Community Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes