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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234489 Views

55 replies

13 likes

  • 234489 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157595 Views

507 replies

108 likes

  • 157595 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107993 Views

19 replies

38 likes

  • 107993 Views
  • 19 replies
  • 38 likes

Solved!! 3 månader 9 kr

Jag har försökt att uppgradera till premium 3 månader för 9 kr, men detta misslyckas varför? Har prövat MasterCard och Visa

Newbie

Jag har försökt att uppgradera till premium 3 månader för 9 kr, men detta misslyckas varför? Har prövat MasterCard och Visa

amm10lamme00hot

Newbie

12985 Views

9 replies

0 likes

  • 12985 Views
  • 9 replies
  • 0 likes

Solved!! Premium account is not working on my New phone.

I have a premium account on my old iPhone, with a lot of music saved on it. I Am logged in with my Facebook app. Since some time i got a New iPhone 6s and a ps4 that doesn't take over my premium account. Only the free app and no saved music. But stil...

Casual Listener

I have a premium account on my old iPhone, with a lot of music saved on it. I Am logged in with my Facebook app. Since some time i got a New iPhone 6s and a ps4 that doesn't take over my premium acco...

Hubo

Community Legend

864 Views

3 replies

0 likes

  • 864 Views
  • 3 replies
  • 0 likes

99¢ Offer

When I went to purchase the 99¢ premium for 3 months offer, it said I already used a similar offer. I am assuming this is saying I've used a free trial. I have never used a free trial (I've been waiting until a vacation or something). How can I solve...

Newbie

When I went to purchase the 99¢ premium for 3 months offer, it said I already used a similar offer. I am assuming this is saying I've used a free trial. I have never used a free trial (I've been wait...

Astame

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

The app is in offline mode in wi-fi, but it works on 3G

Hi all,today I've started the 3months premium period and downloaded the Spotify app on my iPhone 4S, but sadly it just works on 3G/mobile connection. Instead, if I run it under my home wi-fi, it just stays in offline mode trying to connect without su...

Regular

Hi all, today I've started the 3months premium period and downloaded the Spotify app on my iPhone 4S, but sadly it just works on 3G/mobile connection. Instead, if I run it under my home wi-fi, it ju...

kikkodedo

Regular

806 Views

3 replies

0 likes

  • 806 Views
  • 3 replies
  • 0 likes

Keeps pausing music

I'm overseas but when I use Spotify it keeps pausing my music to tell me that someone else is on my account. I am the only device that is on. Is there a way to clear my account off all other devices?

Newbie

I'm overseas but when I use Spotify it keeps pausing my music to tell me that someone else is on my account. I am the only device that is on. Is there a way to clear my account off all other devices?

Hubo

Community Legend

782 Views

1 replies

0 likes

  • 782 Views
  • 1 replies
  • 0 likes

help

Hello, Spotify staff! I downloaded spotify on my iPhone 5s and yes, i have a premium account, i don't get why when i set it on 'available offline' the songs aren't loading (it's connected to wifi). P.S. Loading--I mean it doesn't, like, pre-download ...

Casual Listener

Hello, Spotify staff!          I downloaded spotify on my iPhone 5s and yes, i have a premium account, i don't get why when i set it on 'available offline' the songs aren't ...

Hubo

Community Legend

926 Views

3 replies

0 likes

  • 926 Views
  • 3 replies
  • 0 likes

Solved!! New layout

Need some help to get the newest layout for spotify. Have tried to reinstall but still no new layout. If someone else is trying to log in om my phone the new layout is there, so it seems to be a problem with my account.

Newbie

Need some help to get the newest layout for spotify. Have tried to reinstall but still no new layout. If someone else is trying to log in om my phone the new layout is there, so it seems to be a prob...

Hubo

Community Legend

4749 Views

18 replies

0 likes

  • 4749 Views
  • 18 replies
  • 0 likes

Paid for premium but still on free

I paid for spotify premium using my master card and I got a text from them saying that I have paid to spotify, but when I logged on my account, it says I'm still on free. I tried to sign up for premium again hoping it might recognize that I already p...

Visitor

I paid for spotify premium using my master card and I got a text from them saying that I have paid to spotify, but when I logged on my account, it says I'm still on free. I tried to sign up for premi...

user-removed

Not applicable

430 Views

2 replies

0 likes

  • 430 Views
  • 2 replies
  • 0 likes

Solved!! Can't Login through Facebook

Whenever I try to login through Facebook, it won't let me. Whenever I enter in the correct information the page refreshes and then clears everything that I previously put in. It starts me back at square one. I have looked through and tried everything...

Casual Listener

Whenever I try to login through Facebook, it won't let me. Whenever I enter in the correct information the page refreshes and then clears everything that I previously put in. It starts me back at squ...

user-removed

Not applicable

949 Views

3 replies

1 likes

  • 949 Views
  • 3 replies
  • 1 likes

Album has disappeared! :(

Hi there, everyone. My favorite album (https://open.spotify.com/album/0OP13rt0AS0K2xF0LWcugo) has desappeared from my Saved Music. I don't know how it happened, but it isn't even shown in my searches anymore. It started when I moved from Android to i...

Casual Listener

Hi there, everyone.  My favorite album (https://open.spotify.com/album/0OP13rt0AS0K2xF0LWcugo) has desappeared from my Saved Music. I don't know how it happened, but it isn't even shown in...

Clari_GB

Casual Listener

411 Views

2 replies

0 likes

  • 411 Views
  • 2 replies
  • 0 likes

No podcast or video on iPad

Simple issue. There are no podcasts or video on my iPad. Works fine on my android phone, but I can't browse nor search for any podcasts on iPad... Tried uninstalling and reinstalling without success... What gives?

Regular

Simple issue. There are no podcasts or video on my iPad. Works fine on my android phone, but I can't browse nor search for any podcasts on iPad... Tried uninstalling and reinstalling without success....

nerrb

Regular

2207 Views

3 replies

2 likes

  • 2207 Views
  • 3 replies
  • 2 likes

Playlist not showing from other accounts

I have like 8 playlist and none appear from another account or device, and my friends usually like my music but they can't follow my playlists.

Newbie

I have like 8 playlist and none appear from another account or device, and my friends usually like my music but they can't follow my playlists.

Hubo

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

How to add off line devices

Hello everyone, do you know how to add an off line device to sync music?

Newbie

Hello everyone, do you know how to add an off line device to sync music?

Bittencourt

Spotify Star

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

App keeps playing commercials even though I upgraded to premium

Do I have to delete the Spotify app I used previously for my free subscription?? If so, can I transfer my playlists??

Newbie

Do I have to delete the Spotify app I used previously for my free subscription?? If so, can I transfer my playlists??

Hubo

Community Legend

938 Views

1 replies

0 likes

  • 938 Views
  • 1 replies
  • 0 likes

IPhone App is no longer showing my downloaded songs

I have Spotify Premium and none of my songs or playlist are available offline now. Does anyone know what's going on?

Newbie

I have Spotify Premium and none of my songs or playlist are available offline now. Does anyone know what's going on?

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Downloaded premium but songs just stopped being saved

I just payed to get the spotify premium and i turned on the "available offline" button so that all my songs could be downloaded and thus saved on my iphone. All was fine up to the point when about 300 songs were downloaded. But after that spotify sai...

Newbie

I just payed to get the spotify premium and i turned on the "available offline" button so that all my songs could be downloaded and thus saved on my iphone. All was fine up to the point when about 30...

osornios

Spotify Star

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

spotyfi premium - what passsword

Hello good afternoon! I realized the payment of the premium yesterday in this same schedule , however, not updated my account yet

Visitor

Hello good afternoon! I realized the payment of the premium yesterday in this same schedule , however, not updated my account yet

mor5735

Roadie

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Podcasts and videos not working!

A while ago, when the podcasts and videos update came out, I tried tapping on a video and it crashes the app. I thought it was a bug that would be fixed in the next update and forgot about it. Today, I wanted to try out a podcast and it crashed the a...

Casual Listener

A while ago, when the podcasts and videos update came out, I tried tapping on a video and it crashes the app. I thought it was a bug that would be fixed in the next update and forgot about it. Today,...

Wyattsnedz

Newbie

1769 Views

1 replies

1 likes

crashes
podcasts and videos
Spotify
  • 1769 Views
  • 1 replies
  • 1 likes

Spotify abroad

I went out of state in the same country for only two days, and now it says that spotify can only be abroad for 14 days. My country is still the same in my account, but now i cant acces my account.

Newbie

I went out of state in the same country for only two days, and now it says that spotify can only be abroad for 14 days. My country is still the same in my account, but now i cant acces my account.&nb...

osornios

Spotify Star

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Blocking users sonos

Sorry if this is in the wrong place.I gave a friend my password to use whilst at my house.Now I keep getting messages regarding only one user at a time. I've selected the option to stop all devises etc but it hasn't stopped him using it with his sono...

Casual Listener

Sorry if this is in the wrong place. I gave a friend my password to use whilst at my house. Now I keep getting messages regarding only one user at a time. I've selected the option to stop all devis...

osornios

Spotify Star

502 Views

3 replies

0 likes

  • 502 Views
  • 3 replies
  • 0 likes