Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

239792 Views

56 replies

13 likes

  • 239792 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

159343 Views

507 replies

108 likes

  • 159343 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

108500 Views

19 replies

38 likes

  • 108500 Views
  • 19 replies
  • 38 likes

Charge gift card on iphone without using PC

Can I charge my account with premium gift card link only using my iphone with out using PC. On the road in Bali and the link will be sent from friend in Sweden.

Newbie

Can I charge my account with premium gift card link only using my iphone with out using PC. On the road in Bali and the link will be sent from friend in Sweden. 

Hubo

Community Legend

554 Views

1 replies

0 likes

Gift Card
iphone 5
  • 554 Views
  • 1 replies
  • 0 likes

Spotify change from premium to free

My Spotify change from premium to free by it self, why? And how can I fix it?

Regular

My Spotify change from premium to free by it self, why? And how can I fix it?

nillllle

Regular

1080 Views

8 replies

0 likes

  • 1080 Views
  • 8 replies
  • 0 likes

Buying premium in the app?

I remember a little bit ago you cold buy premium in the app I just saved up some money I went out and bought a iTunes card and now I can't....? Why gives? Did you guys stop that..?

Newbie

I remember a little bit ago you cold buy premium in the app I just saved up some money I went out and bought a iTunes card and now I can't....? Why gives? Did you guys stop that..?

user-removed

Not applicable

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Spotify won't let me log in on my iPhone

I haven't had Spotify on my phone for a while now but I've recently downloaded it again and every time I go to log in it shows me this pop up

Visitor

I haven't had Spotify on my phone for a while now but I've recently downloaded it again and every time I go to log in it shows me this pop up

mapuya19

Community Legend

3760 Views

2 replies

0 likes

  • 3760 Views
  • 2 replies
  • 0 likes

Solved!! Podcast in French (not only in English)

Hi there, Can you please add french podcast because it's only in English right now. And please we want the new menu bar too. Thank you

Newbie

Hi there,   Can you please add french podcast because it's only in English right now.  And please we want the new menu bar too.   Thank you 🙂

Twidyze

Regular

2857 Views

2 replies

3 likes

  • 2857 Views
  • 2 replies
  • 3 likes

Airplay on iOS

Is anyone having issues finding Airport Expresses and Apple TVs via Airplay on the Spotify iOS app? Sometimes I will see all of my devices, and sometimes I see one or none. This isn't happening with other apps on our two iPhones, but is consistently ...

Newbie

Is anyone having issues finding Airport Expresses and Apple TVs via Airplay on the Spotify iOS app?  Sometimes I will see all of my devices, and sometimes I see one or none.  This isn't hap...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Premium subscription abroad cant log in

Hi, I'm in the UK and when I try to change the country in my profile it only comes up Spain what can I do about it?

Newbie

Hi, I'm in the UK and when I try to change the country in my profile it only comes up Spain  what can I do about it? 

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

Multiple devices

I cant log in on my other iphone and my ipad can you help me it says my password is incorrect

Newbie

I cant log in on my other iphone and my ipad can you help me it says my password is incorrect

225 Views

0 replies

0 likes

  • 225 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hamburger Menu Still in 5.7.0 (US)

Hi all, I am in the US and have an iPhone 6S Plus running the latest iOS and the latest Spotify version 5.7.0, and still have the Hamburger menu layout. How do I get the new UI?

Casual Listener

Hi all, I am in the US and have an iPhone 6S Plus running the latest iOS and the latest Spotify version 5.7.0, and still have the Hamburger menu layout. How do I get the new UI?

mikeymaff

Newbie

2154 Views

20 replies

0 likes

  • 2154 Views
  • 20 replies
  • 0 likes

canceling spotify premium account

i am struggling to cancel my spotify premiumn account and need help pls.

Newbie

i am struggling to cancel my spotify premiumn account and need help pls.

Hubo

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Solved!! Iphone Spotify app

I have a little problem with the app. I dont have the menubar on the bottom of the app, even though I have the latest update.Instead to get to the menu I have to press the "3 lines" in the upper left corner. Many of my friends have the same iPhone an...

Newbie

I have a little problem with the app.   I dont have the menubar on the bottom of the app, even though I have the latest update. Instead to get to the menu I have to press the "3 lines" in the...

Hubo

Community Legend

605 Views

3 replies

0 likes

  • 605 Views
  • 3 replies
  • 0 likes

Solved!! Car Playback with iPhone error - Error when phone isn't charging?

I'm having a very strange issue and I can't seem to find anyone else with this problem. I recently upgraded to Premium on an iPhone SE running the latest iOS. When I listen to Spotify in the car (old 2001 car, through only an AUX cord), I get what so...

Casual Listener

I'm having a very strange issue and I can't seem to find anyone else with this problem.    I recently upgraded to Premium on an iPhone SE running the latest iOS. When I listen to Spotify ...

Jmchizuk

Casual Listener

527 Views

2 replies

1 likes

  • 527 Views
  • 2 replies
  • 1 likes

Offline albums are empty (sometimes)

[iPhone 4S - iOS 9.3.2 - 1.1 GB available - Spotify app version: 5.7.0] Hi all. I used to have an iPhone 4, save offline albums and it worked perfectly without 3G or wifi. I just got an iPhone 4S and things are a bit weird now... I saved a few albums...

Casual Listener

[iPhone 4S - iOS 9.3.2 - 1.1 GB available - Spotify app version: 5.7.0]   Hi all. I used to have an iPhone 4, save offline albums and it worked perfectly without 3G or wifi.   I just go...

460 Views

0 replies

0 likes

Offline Content
  • 460 Views
  • 0 replies
  • 0 likes

Solved!! Does it update even without internet?

I just redeemed a new code because my premium was about to expire, though I only have internet access to my laptop for now. Will it update itself on my phone (that I have re-newed premium) so I don't need to download all the songs once again when I'v...

Casual Listener

I just redeemed a new code because my premium was about to expire, though I only have internet access to my laptop for now. Will it update itself on my phone (that I have re-newed premium) so I don't...

ImFawx

Casual Listener

561 Views

2 replies

0 likes

  • 561 Views
  • 2 replies
  • 0 likes

Spazio disponibile

Salve, mi è apparso questo (nell' immagine) nel telefono perché?

Visitor

Salve, mi è apparso questo (nell' immagine) nel telefono perché?

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

I can't view an artist's songs

Hey, the thing is I open the app and go to the artist's page (Bad suns) but they're no songs showing, however if look for the songs on the spotify web page there they are but when I try to play them and open it in the app it doesn't show (or play) an...

Newbie

Hey, the thing is I open the app and go to the artist's page (Bad suns) but they're no songs showing, however if look for the songs on the spotify web page there they are but when I try to play them ...

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

Cobrança dupla

Oi gente, boa noite, a uns dias atrás usei a semana gratis do spotify e hoje fui cadastrar meu cartão de crédito pra comprar o premium de 3 meses por 1,99, mas assim que cadastrei já cobraram 1,99 e eu não vire premium por que já havia participado de...

Newbie

Oi gente, boa noite, a uns dias atrás usei a semana gratis do spotify e hoje fui cadastrar meu cartão de crédito pra comprar o premium de 3 meses por 1,99, mas assim que cadastrei já cobraram 1,99 e ...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

The update

The update when u have your library and search at The bottom haven't come to My account, But when My friends log in to their spotify on My phone The update is There! I have tried to log in and out, even removed Spotify from My phone and downloaded it...

Newbie

The update when u have your library and search at The bottom haven't come to My account, But when My friends log in to their spotify on My phone The update is There! I have tried to log in and out, e...

Hubo

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Silent night

Really disappointed, premium just plays silence through iPhone SE. Why do we pay for this?

Casual Listener

Really disappointed, premium just plays silence through iPhone SE. Why do we pay for this?

Wwc

Casual Listener

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes