Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68357 Views
  • 16 replies
  • 37 likes
  • 68357 Views
  • 16 replies
  • 37 likes

Help, app went BACK to old layout

Hello everyone. I had the new layout with the bar at the bottom (a great improvement) for a while, but the app switched back to the old layout on its own. I know the new layout rolls out gradually, but how come I had it and thenit reverted?Any ideas ...

  • Casual Listener
  • Hello everyone. I had the new layout with the bar at the bottom (a great improvement) for a while, but the app switched back to the old layout on its own. I know the new layout rolls out gradually, b...
  • g1veway
  • Casual Listener
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

Solved!! Listening device flashing and stopping play

This started about 30 minutes ago. I was at my house getting ready to leave, I turn on Spotify on my phone and it asks if I want to continue listening on my computer or play on this device. I pressed this device. Now when I start Spotify playing a so...

  • Newbie
  • This started about 30 minutes ago. I was at my house getting ready to leave, I turn on Spotify on my phone and it asks if I want to continue listening on my computer or play on this device. I pressed...
  • thomas_music
  • Regular
  • 1256 Views
  • 1 replies
  • 0 likes
  • 1256 Views
  • 1 replies
  • 0 likes

Solved!! Stops after one song

Hello everyone! Since yesterday I've got this problem with Spotify; at the end of every song played, music stops 2-3 seconds before the end of the track, and in order to hear the next song I need to skip the current one. I've logged out, logged in, u...

  • Casual Listener
  • Hello everyone! Since yesterday I've got this problem with Spotify; at the end of every song played, music stops 2-3 seconds before the end of the track, and in order to hear the next song ...
  • aldolerario
  • Casual Listener
  • 899 Views
  • 3 replies
  • 0 likes
  • 899 Views
  • 3 replies
  • 0 likes

Wasted blank screen space in context menu

Why is there so much unused blank space (1/3 of the screen of an iphone 6 ) on the top side of the context menu, so that i always have to scroll up to get to the "watch album" menu point? Thats bad UX design and a pain in everyday usage. Thats happen...

  • Regular
  • Why is there so much unused blank space (1/3 of the screen of an iphone 6 ) on the top side of the context menu, so that i always have to scroll up to get to the "watch album" menu point? Thats bad&n...
  • Atikalz
  • Regular
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Spotify crashes when playing video

I'm trying to watch Spotify Landmark Metallica and when I click the video the app crashes. I tried deleting and redownloading the app, logging out of all devices, and making sure I'm not connected to any other device. Any help would be appreciated!

  • Newbie
  • I'm trying to watch Spotify Landmark Metallica and when I click the video the app crashes. I tried deleting and redownloading the app, logging out of all devices, and making sure I'm not connected to...
  • frequentlycrash
  • Newbie
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Spotify Premium not working on my iPhone

Hello, Hoping someone can help. My premium account doesn't work on my iphone anymore. Playlists are gone and it's back to trial version, yet I'm paying for Premium. I've logged out and logged back in several times today. Frustrated!

  • Newbie
  • Hello,   Hoping someone can help. My premium account doesn't work on my iphone anymore. Playlists are gone and it's back to trial version, yet I'm paying for Premium. I've logged out and logge...
  • mrgsteele
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Refund of my $10

Hello I need help with something

  • Newbie
  • Hello I need help with something
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Spotify not playing on iPad

I try to play my playlist and the songs don't play any suggestions? I'm doing the iPad upgrade as we speak.

  • Regular
  • I try to play my playlist and the songs don't play any suggestions? I'm doing the iPad upgrade as we speak.
  • Nico
  • Community Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

iPod touch 2g keeps trying to load Spotify after I log-in

I have recently downloaded Spotify onto iPod touch 2G. I would like to thank Spotify team for leaving an older version available to run on such devices. Everything seems to have gone well except that after I log-in successfully I get a screen saying ...

image.jpeg
  • Newbie
  • I have recently downloaded Spotify onto iPod touch 2G. I would like to thank Spotify team for leaving an older version available to run on such devices. Everything seems to have gone well except that...
  • kerstimon
  • Newbie
  • 1131 Views
  • 5 replies
  • 0 likes
  • 1131 Views
  • 5 replies
  • 0 likes

I CAN`T LOG IN IN IOS DEVICE

HELLO! I CANNOT LOG IN IN MY IOS DEVICE (IPHONE 5S IOS 9.3), IT SHOWS A MESSAGE THAT INDICATES MY PASSWORD IS WRONG BUT I LOG IN VIA WEB SUCCESFULLY. --HOW CAN I SOLVE THIS INCIDENCE??

  • Newbie
  • HELLO! I CANNOT LOG IN IN MY IOS DEVICE (IPHONE 5S IOS 9.3), IT SHOWS A MESSAGE THAT INDICATES MY PASSWORD IS WRONG BUT I LOG IN VIA WEB SUCCESFULLY. --HOW CAN I SOLVE THIS INCIDENCE??
  • alan_m110
  • Newbie
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Mobile Local Files to Desktop

Due to some unfortunate circumstances I was forced to ditch my old comp without being able to back up any files (and sadly had made no previous back ups because im dumb), I had downloaded and moved a large number of songs from my old desktop to spoti...

  • Newbie
  • Due to some unfortunate circumstances I was forced to ditch my old comp without being able to back up any files (and sadly had made no previous back ups because im dumb), I had downloaded and moved a...
  • 615 Views
  • 0 replies
  • 0 likes
  • Help me!
    Help Spotify!
    local files
    Local files for Spotify Mobile
    local files on iphone
  • 615 Views
  • 0 replies
  • 0 likes

Bought premium on PlayStation, doesn't work on phone

I bought the premium $2 for 2 months through PlayStation as that was he promo presented to me.My account on my phone will says free member. Same email. I've logged in and out and was harvest for the service

  • Newbie
  • I bought the premium $2 for 2 months through PlayStation as that was he promo presented to me. My account on my phone will says free member. Same email. I've logged in and out and was harvest for ...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Error message when sharing to Facebook

Every time I go to share a song a window pops up giving me an error message. Press share than select the Facebook icon, press Post. After you press post the error window pops up saying "There was an error posting to Spotify " Please try again. I have...

image.png
  • Newbie
  • Every time I go to share a song a window pops up giving me an error message. Press share than select the Facebook icon, press Post. After you press post the error window pops up saying "There was an ...
  • edovega
  • Newbie
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Spotify wont update

I have a little problem with the app. I dont have the menubar on the bottom of the app, even though I have the latest update.Instead to get to the menu I have to press the "3 lines" in the upper left corner and have the menu from there. Many of my fr...

  • Casual Listener
  • I have a little problem with the app.   I dont have the menubar on the bottom of the app, even though I have the latest update. Instead to get to the menu I have to press the "3 lines" in the...
  • timmieschaap
  • Composer
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Iphone Spotify app

I have a little problem with the app. I dont have the menubar on the bottom of the app, even though I have the latest update.Instead to get to the menu I have to press the "3 lines" in the upper left corner. Many of my friends have the same iPhone an...

  • Newbie
  • I have a little problem with the app.   I dont have the menubar on the bottom of the app, even though I have the latest update. Instead to get to the menu I have to press the "3 lines" in the...
  • Hubo
  • Community Legend
  • 437 Views
  • 3 replies
  • 0 likes
  • 437 Views
  • 3 replies
  • 0 likes

Problems with Sonos and Regular Spotify on Family Account

So I have a family account set up on our iPhones, which is great. Unfortunately, when the wife tries to use her Spotify account (linked via the family plan) on the Sonos app, it pauses my account on the regular Spotify account on my iPhone. This only...

  • Regular
  • So I have a family account set up on our iPhones, which is great. Unfortunately, when the wife tries to use her Spotify account (linked via the family plan) on the Sonos app, it pauses my a...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Local Files Issue

SO ANNOYED. I have all Taylor Swift and Beyonce's Lemonade and it won't download to my phone. I have trying to ressolve this isssue the past few days now but nothing will work. I tried the fire wall thing, the typical sync playlist thing, uninstallin...

  • Music Fan
  • SO ANNOYED.  I have all Taylor Swift and Beyonce's Lemonade and it won't download to my phone.  I have trying to ressolve this isssue the past few days now but nothing will work.  I tr...
  • carmengoose
  • Newbie
  • 683 Views
  • 2 replies
  • 0 likes
  • 683 Views
  • 2 replies
  • 0 likes