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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30860 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95578 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1043 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293948 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123859 Views

19 replies

38 likes

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offline playback says my downloaded songs are not downloaded

I'm using a premium account on iPhone SE I've made a playlist.I've downloaded the entire playlist.- All tracks got a green download-icon.I took my spotify offline.I played the downloaded playlist.It works for a while (couple of songs)Than it says the...

Newbie

I'm using a premium account on iPhone SE   I've made a playlist. I've downloaded the entire playlist. - All tracks got a green download-icon. I took my spotify offline. I played ...

663 Views

0 replies

1 likes

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Stops listening music when network changes in iPhone 7/iOS 10

Yesterday I did the same thing with previous Sportify app and it worked well. The issue happens using latest iOS app (updated today) . If the network changes, in my case from Wifi to 4G, when listening to any song on Spotify audio stops and "no inter...

Casual Listener

Yesterday I did the same thing with previous Sportify app and it worked well.   The issue happens using latest iOS app (updated today) . If the network changes, in my case from Wifi to 4G...

jmalbarracin

Casual Listener

438 Views

1 replies

0 likes

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  • 1 replies
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Stuck on shuffle play

My phone is stuck on shuffle play, not allowing me to pick the songs I play. Spotify is telling me I must upgrade to Premium. I find this strange because no other people I know have encountered this problem. Is this normal? Any ideas on how to resolv...

Newbie

My phone is stuck on shuffle play, not allowing me to pick the songs I play. Spotify is telling me I must upgrade to Premium. I find this strange because no other people I know have encountered this ...

Jp1959

Newbie

871 Views

2 replies

0 likes

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  • 2 replies
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Local Files will not sync to my iPhone (iOS 10) no matter what

Hello all! I am posting this because I can't figure it out at all; I've searched everywhere. So I have spotify premium and I have the desktop and the iOS version of the app, and I have local files on my PC that I have in a playlist that plays fine on...

Casual Listener

Hello all! I am posting this because I can't figure it out at all; I've searched everywhere. So I have spotify premium and I have the desktop and the iOS version of the app, and I have local files on...

gsciullo117

Casual Listener

846 Views

3 replies

1 likes

  • 846 Views
  • 3 replies
  • 1 likes

Como pagar con iTunes

¿Como puedo pagar por medio de iTunes spotify premium?

Newbie

¿Como puedo pagar por medio de iTunes spotify premium?

492 Views

0 replies

0 likes

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Tab bar. Missing in Iphone 6s

I can't see the tab bar. Ive reinstalled the app many times. There's something with my account because when i log in with a new account, then the bar apears. Any idea on how can i solve this?

Casual Listener

I can't see the tab bar. Ive reinstalled the app many times. There's something with my account because when i log in with a new account, then the bar apears. Any idea on how can i solve this?

elektralex

Newbie

1212 Views

5 replies

0 likes

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Stops playing for no reason

Playing a 1500 track playlist originally imported from iTunes, all missing songs synced over wifi. Spotify randomly either stops playing or quits altogether. I can get through a few dozen tracks, but I've never yet made it straight from A-Z, let alon...

Newbie

Playing a 1500 track playlist originally imported from iTunes, all missing songs synced over wifi.  Spotify randomly either stops playing or quits altogether.  I can get through a few dozen...

alus992

Regular

652 Views

1 replies

0 likes

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  • 1 replies
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Spotify stops working while texting after update to iOS 10

Spotify stops working while texting after update to iOS 10 and it stops when you press send button. I have done the restart and log on log off steps. And yes its a premiumAnyone? What do I do

Newbie

Spotify stops working while texting after update to iOS 10 and it stops when you press send button. I have done the restart and log on log off steps. And yes its a premium Anyone? What do I do

572 Views

0 replies

1 likes

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  • 0 replies
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Crashing when trying to preview

My Spotify app has now crashed twice when I attempt to preview songs. I'm using iOS 10.0.1

Newbie

My Spotify app has now crashed twice when I attempt to preview songs. I'm using iOS 10.0.1

Hubo

Community Legend

494 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't play party mode with mood slider

Hello,I am having trouble finding a way to play the party playlists with the mood slider, but I only get the shuffle play where there is no mood slider, can you help please?

Newbie

Hello, I am having trouble finding a way to play the party playlists with the mood slider, but I only get the shuffle play where there is no mood slider, can you help please?  

StevenR

Roadie

1829 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

Solved!! Why is Spotify iOS not being updated

Spotify iOS was on a 2 week update cycle until 26-May-2016 version 5.7.0Nothing since - does anybody know why?

Gig Goer

Spotify iOS was on a 2 week update cycle until 26-May-2016 version 5.7.0 Nothing since - does anybody know why?

Somebody

Casual Listener

990 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

iOS ALL Songs Unplayable

Been having this issue for about 4 days now and haven't been able to find the same problem on these forums.I'm a free user using iOS. On my desktop everything is fine. On mobile every song is grayed out as if they are unplayable. Every song, every pl...

Newbie

Been having this issue for about 4 days now and haven't been able to find the same problem on these forums. I'm a free user using iOS. On my desktop everything is fine. On mobile every song is gra...

DingPing

Newbie

491 Views

1 replies

1 likes

  • 491 Views
  • 1 replies
  • 1 likes

New update lost songs

Hi there,I just updated Spotify (the version which has Czech) and have lost about 2000 songs on one of my playlists (Starred. And yes, all were downloaded and available offline). I haven't dared check the others yet. Has anyone else had this issue? O...

Newbie

Hi there, I just updated Spotify (the version which has Czech) and have lost about 2000 songs on one of my playlists (Starred. And yes, all were downloaded and available offline). I haven't dared ...

306 Views

0 replies

0 likes

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Music Rearranged Completely in Playlist

I will add new songs I like to my Starred playlist. The most recent songs were always listed at the top, with the first songs I ever added at the bottom. After I updated my phone this morning, it completely reversed that order. Now to listen to the n...

Newbie

I will add new songs I like to my Starred playlist. The most recent songs were always listed at the top, with the first songs I ever added at the bottom. After I updated my phone this morning, it com...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

ipad app crash after advertisement

The ipad version of spotify always crashes right after seeing the adv videos, i see the video, i see the following part of the video telling to enjoy 30 minutes of music and then... app crashes. So I have to restart the app but it doesn't remember th...

Newbie

The ipad version of spotify always crashes right after seeing the adv videos, i see the video, i see the following part of the video telling to enjoy 30 minutes of music and then... app crashes. So I...

410 Views

0 replies

0 likes

  • 410 Views
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When the iOS app will be updated

Hey guys I know that the iOS app have some difficulties getting updated cause of Apple.Do we have some news about this ?Spotify will stop pushing updates to the iOS platform ?What it may happen ?

Visitor

Hey guys I know that the iOS app have some difficulties getting updated cause of Apple. Do we have some news about this ? Spotify will stop pushing updates to the iOS platform ? What it may happen...

maur1th

Casual Listener

711 Views

2 replies

2 likes

  • 711 Views
  • 2 replies
  • 2 likes

Je

Hello, after the update to IOS10 i can't control the volume with the iphone when i hear music on Bose Soundlink Mini II. I only can set the Volume direct on the Soundspeaker. Any Ideas?? greets

Newbie

Hello,   after the update to IOS10 i can't control the volume with the iphone when i hear music on Bose Soundlink Mini II. I only can set the Volume direct on the Soundspeaker. Any Ideas?? &n...

231 Views

0 replies

0 likes

  • 231 Views
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