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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

239347 Views

56 replies

13 likes

  • 239347 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

159235 Views

507 replies

108 likes

  • 159235 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108405 Views

19 replies

38 likes

  • 108405 Views
  • 19 replies
  • 38 likes

Spotify Family Abo

Hallo Spotify Team,Ich habe ein Android Handy und habe das Familienabo abgeschlossen. Bis auf einen Nutzer konnten alle Mitglieder hinzugefügt werden! Als Problem wird angegeben, dass es daran liegt, dass er seinen Spotify-acc mit seinen IPhone über ...

Casual Listener

Hallo Spotify Team, Ich habe ein Android Handy und habe das Familienabo abgeschlossen. Bis auf einen Nutzer konnten alle Mitglieder hinzugefügt werden! Als Problem wird angegeben, dass es daran li...

Bittencourt

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Spotify won't play on one of my devices

I have two devices on my Spotify my PlayStation and my iPhone I activated a 7 day premium trial on my iPhone and when it expired I can no longer play music from a playlist on my phone but I can on my PlayStation what do I do

Newbie

I have two devices on my Spotify my PlayStation and my iPhone I activated a 7 day premium trial on my iPhone and when it expired I can no longer play music from a playlist on my phone but I can on my...

Claretal

Newbie

616 Views

2 replies

0 likes

  • 616 Views
  • 2 replies
  • 0 likes

Hilfe

Ich habe über App Store mein Premium gekauft. Trotzdem zeigt es free an! App würde gelöscht und abgemeldet

Newbie

Ich habe über App Store mein Premium gekauft. Trotzdem zeigt es free an! App würde gelöscht und abgemeldet

jfert

Roadie

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Playlist removed when Iphone change

Hi guys, I'm French and I have e free account.When I had my IPhone 5S, a have created some playlists and also saved some albums, etc..Recently I have change for an IPhone 6.I have saved all data of ip5s and restore into ip6.All apps works fine, etc.....

Regular

Hi guys, I'm French and I have e free account. When I had my IPhone 5S, a have created some playlists and also saved some albums, etc.. Recently I have change for an IPhone 6. I have saved all dat...

tomasrex

Roadie

809 Views

5 replies

0 likes

  • 809 Views
  • 5 replies
  • 0 likes

"Available offline" feature disappeared on iPhone

I have a Premium account and it worked fine until a couple of months ago but, after updating the app on my iPhone, the "available offline" button has disappeared. I have tried to reinstall the app but it didn't't help.

Casual Listener

I have a Premium account and it worked fine until a couple of months ago but, after updating the app on my iPhone, the "available offline" button has disappeared. I have tried to reinstall the app bu...

marcotons

Casual Listener

543 Views

4 replies

0 likes

  • 543 Views
  • 4 replies
  • 0 likes

Followed steps to get local files on iPhone, did not work

I followed the steps to sync my local files to my iPhone spotify as given on the spotify website but when I follow the steps, my local files are still greyed out and will not play on my iPhone but will play on my computer. Someone please help. Thank ...

Newbie

I followed the steps to sync my local files to my iPhone spotify as given on the spotify website but when I follow the steps, my local files are still greyed out and will not play on my iPhone but wi...

osornios

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

share playlist in de family account

We have now a family account. We want to put our playlists from our normal account to the family account. How is that possible?

Newbie

We have now a family account. We want to put our playlists from our normal account to the family account. How is that possible?    

osornios

Spotify Star

474 Views

2 replies

0 likes

  • 474 Views
  • 2 replies
  • 0 likes

Solved!! Distorted sound

When I put a song sounds normal but when I lock my iPhone, the song starts to distorting, then I just turn it on and sounds normal, it's just when the screen is locked

Casual Listener

When I put a song sounds normal but when I lock my iPhone, the song starts to distorting, then I just turn it on and sounds normal, it's just when the screen is locked

martha5sos

Casual Listener

2776 Views

2 replies

0 likes

  • 2776 Views
  • 2 replies
  • 0 likes

Album cover not shown for local files on iPhone app

Re-opening this bug as it seems to be a regression from something reported before. Seems like this is still happening for Spotify-iOS-App=[5.7.0.1055] on the latest iOS=[9.3.2] on an iphone6s. The artwork shows properly both on iTunes and on Spotify ...

Casual Listener

Re-opening this bug as it seems to be a regression from something reported before.   Seems like this is still happening for Spotify-iOS-App=[5.7.0.1055] on the latest iOS=[9.3.2] on an iphone6...

tomasrex

Roadie

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Apple CarPlay - Spotify app is a mess.

Hello, so.. Well. I like Spotify, I really do. It's perfect on the PC and the app isn't too bad either, BUT the CarPlay integration is a complete MESS.The app works fine, but the functionality is horrible. I'll list some of things you CAN'T do in the...

Casual Listener

Hello,   so.. Well. I like Spotify, I really do. It's perfect on the PC and the app isn't too bad either, BUT the CarPlay integration is a complete MESS. The app works fine, but the functio...

940 Views

0 replies

7 likes

  • 940 Views
  • 0 replies
  • 7 likes

Solved!! Remove fb from account

Hi!I have recently shut down my fb account but when I log on to Spotify it recognizes the mailadress as linked w my old fb account and so it reactivates my fb. This is very annoying and I just wish to delete all info having to do w my old fb. How to ...

Newbie

Hi! I have recently shut down my fb account but when I log on to Spotify it recognizes the mailadress as linked w my old fb account and so it reactivates my fb. This is very annoying and I just wi...

tomasrex

Roadie

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

My premium quit working

I bought spotify premium couple weeks ago (?) when there was this offer that you get 3 months paying 0,99€. I bought it and it worked for a while but now I noticed that it doesn't work anymore and my account settings says that I have free version. I ...

Newbie

I bought spotify premium couple weeks ago (?) when there was this offer that you get 3 months paying 0,99€. I bought it and it worked for a while but now I noticed that it doesn't work anymore and my...

Bittencourt

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Premium

Hi I've had Spotify for ages now and yesterday I started the 30 day free trial for Spotify premium now it works fine with wifi but as soon as I come off it stops working, someone please help I really need it to work for aeroplane mode. Thank you

Newbie

Hi I've had Spotify for ages now and yesterday I started the 30 day free trial for Spotify premium now it works fine with wifi but as soon as I come off it stops working, someone please help I really...

selda

Newbie

405 Views

2 replies

0 likes

  • 405 Views
  • 2 replies
  • 0 likes

Can't enter account on iPhone app

I'm connecting to Facebook and the screen show that my password is wrong or username is wrong ,but I type my correct account name and password.

Newbie

I'm connecting to Facebook and the screen show that my password is wrong or username is wrong ,but I type my correct account name and password.

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Premium

HelloI am from Australia and am new to Spotify, I have just downloaded the app on my iPhone. I wish to upgrade to premium but am having trouble, I went to the "account" section and it only told me it was a free account but no option to upgrade, how c...

Casual Listener

Hello I am from Australia and am new to Spotify, I have just downloaded the app on my iPhone. I wish to upgrade to premium but am having trouble, I went to the "account" section and it only told me ...

user-removed

Not applicable

731 Views

1 replies

0 likes

  • 731 Views
  • 1 replies
  • 0 likes

Paymemt

I did the Paymemt with deposit on line and my spotify don't upgrade for premium yet. Somebody can help me?

Newbie

I did the Paymemt with deposit on line and my spotify don't upgrade for premium yet. Somebody can help me?

jewell_spencer

Newbie

485 Views

2 replies

0 likes

  • 485 Views
  • 2 replies
  • 0 likes

Stuck on shuffle play

My phone is stuck on shuffle play, not allowing me to pick the songs I play. Spotify is telling me I must upgrade to Premium. I find this strange because no other people I know have encountered this problem. Is this normal? Any ideas on how to resolv...

Newbie

My phone is stuck on shuffle play, not allowing me to pick the songs I play. Spotify is telling me I must upgrade to Premium. I find this strange because no other people I know have encountered this ...

Jp1959

Newbie

781 Views

2 replies

0 likes

  • 781 Views
  • 2 replies
  • 0 likes

iOS Scrubber not responsive

Brief description of the issue: The scrubber (track progress bar) on the iOS lock-screen is not responsive to user input Steps to reproduce the issue:Begin audio playbackLock deviceWake device, but do not unlockTry to change track postion by adjustin...

Newbie

Brief description of the issue: The scrubber (track progress bar) on the iOS lock-screen is not responsive to user input  Steps to reproduce the issue: Begin audio playback Lock device ...

Hubo

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Select a track, but it plays the track before

I've been listening to the new The Lonely Island album Popstar: Never Stop Never Stopping, and anytime I select a track, it plays the track before instead. For example: If I select Track 5, it'll start playing Track 4. It's this way through the whole...

Newbie

I've been listening to the new The Lonely Island album Popstar: Never Stop Never Stopping, and anytime I select a track, it plays the track before instead. For example: If I select Track 5, it'll sta...

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes