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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30835 Views

40 replies

9 likes

  • 30835 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95570 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1042 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293942 Views

60 replies

15 likes

  • 293942 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123856 Views

19 replies

38 likes

  • 123856 Views
  • 19 replies
  • 38 likes

Wont download to offline

Hey can anyone help I have a premium subscription when I go to try to download my playlist to off line it comes up that it's a premium feature and won't let me download

Newbie

Hey can anyone help I have a premium subscription when I go to try to download my playlist to off line it comes up that it's a premium feature and won't let me download

iamleek

Community Legend

362 Views

1 replies

1 likes

  • 362 Views
  • 1 replies
  • 1 likes

Vanishing songs

About 20 songs disappeared from one of my playlists. I definitely did not delete them. Not sure how this happened or how to get them back?

Newbie

About 20 songs disappeared from one of my playlists. I definitely did not delete them. Not sure how this happened or how to get them back?

iamleek

Community Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

In app hidden updates and fixes ???

I have a feeling some fixes are being done hidden inside the actual revision; let say you are running 6.5.0 Then the next day SPOT pushes fixes without sending an update through AppStore is that what's happening ?* I had the menus on the side like in...

Music Fan

I have a feeling some fixes are being done hidden inside the actual revision; let say you are running 6.5.0 Then the next day SPOT pushes fixes without sending an update through AppStore is that what...

iamleek

Community Legend

582 Views

1 replies

1 likes

In app update
  • 582 Views
  • 1 replies
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Every time I turn my iPhone off, I am logged out and lose all offline music

I have to turn my phone off every day. I lost all of my music almost every single time this happens. It is an iPhone 6 with 64GB of storage. I have tried deleting and reinstalling the app. I made sure it is not connected with Facebook. This is really...

Visitor

I have to turn my phone off every day. I lost all of my music almost every single time this happens. It is an iPhone 6 with 64GB of storage. I have tried deleting and reinstalling the app. I made sur...

user-removed

Not applicable

788 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Spotify recovers data

Hi, I have Spotify Premium latest version of app running on iPhone 6S with iOS 9.3.5. (no jailbreak) Last couple of days, everytime I turn off and turn on my iPhone, Spotify deletes my music for offline listening. So everytime i turn on my iphone, i ...

Visitor

Hi, I have Spotify Premium latest version of app running on iPhone 6S with iOS 9.3.5. (no jailbreak) Last couple of days, everytime I turn off and turn on my iPhone, Spotify deletes my music for offl...

osornios

Spotify Star

525 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Upgraded but could not use the Premium

Hi,I'm Annie.I bought the Premium student discount last Friday (06/16/16) but it did not work. I am a student in High school and I did not know that this process is just for the student in college so I pay it by my credit card.Although i have already...

Casual Listener

Hi, I'm Annie.I bought the Premium student discount last Friday (06/16/16) but it did not work. I am a student in High school and I did not know that this process is just for the student in coll...

osornios

Spotify Star

673 Views

6 replies

0 likes

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Impossible integration with Shazam on IOS 10 and Ipad Pro

I have a spotify premiun suscription and allways I had sincronized my shazam with my spotify account in an ipad 2nd generation but now I have an Ipad pro with IOS 10 and is impossible to symcronize, the options that gives is only to connect with appl...

Casual Listener

I have a spotify premiun suscription and allways I had sincronized my shazam with my spotify account in an ipad 2nd generation but  now I have an Ipad pro with IOS 10 and  is impossible to ...

felixsdr

Casual Listener

918 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Downloaded songs NOT staying.

I've tried multiple times to download my playlist on my iPhone, with my Spotify Premuium. Every time I go to offline mode after downloading all my songs, NONE are downloaded. I've wasted a ton of time waiting for them to download multiple times.If th...

Casual Listener

I've tried multiple times to download my playlist on my iPhone, with my Spotify Premuium. Every time I go to offline mode after downloading all my songs, NONE are downloaded. I've wasted a ton of tim...

musiccornercv

Roadie

733 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Ignored my wifi settings

Even though I configured the Spotify app both in the iPhone settings and in the app Playback settings to only download or stream while on wifi and not use cellular data all my data plan was consumed in one day. I'm really upset.

Newbie

Even though I configured the Spotify app both in the iPhone settings and in the app Playback settings to only download or stream while on wifi and not use cellular data all my data plan was consumed ...

485 Views

0 replies

0 likes

  • 485 Views
  • 0 replies
  • 0 likes

Spotify Premium - cannot share songs on iPhone, cannot continuously play playlist on computer

Hello! I have two issues with Spotify, one with the iOS app and one with the desktop app. 1) iOS app: I cannot send or receive songs from friends. I am a facebook user and have my facebook account linked to my spotify premium account, I am friends wi...

Newbie

Hello! I have two issues with Spotify, one with the iOS app and one with the desktop app.   1) iOS app: I cannot send or receive songs from friends. I am a facebook user and have my facebook a...

434 Views

0 replies

0 likes

  • 434 Views
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payment

I paid for premium since sept. 9 and i am still on free

Newbie

I paid for premium since sept. 9 and i am still on free

Hubo

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
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Solved!! Fails to login using Facebook, page error

When I login using Facebook, I am redirected to Facebook authentication page, stating that I already autherized Spotify. When I press OK, it shows me an error page: This page contains the following errors: error on line 1 at column 438: EntityRef: ex...

Casual Listener

When I login using Facebook, I am redirected to Facebook authentication page, stating that I already autherized Spotify. When I press OK, it shows me an error page:   This page contains the fo...

nicholascwl25

Casual Listener

537 Views

2 replies

0 likes

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Solved!! I want to disacticate my 7 days free trial spot icy premium

Hi, I've a problem... Today incorrectly accepted the 7 days free trial of my spotify free account! I know that at the end of my free week, my account will become automatically a premium account and I'll pay for that...Please, What should I do to canc...

Newbie

Hi, I've a problem... Today incorrectly accepted the 7 days free trial of my spotify free account! I know that at the end of my free week, my account will become automatically a premium account and I...

sillysmudge

Casual Listener

762 Views

3 replies

0 likes

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  • 3 replies
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Not happy

£9.99 has been taken out my bank account after I canceled supsricption!! I want my money back!!!

Newbie

£9.99 has been taken out my bank account after I canceled supsricption!! I want my money back!!!

musiccornercv

Roadie

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Release Notes - Spotify for iOS 6.5.0

- Spotify is now iOS 10 compatible.- New: To all our friends who speak Czech, now Spotify speaks your language. - New: Spotify welcomes Jaguar Land Rover integration. - 'Available Offline' is now called 'Download'. Tap to save tracks for offline list...

Spotify

- Spotify is now iOS 10 compatible. - New: To all our friends who speak Czech, now Spotify speaks your language. - New: Spotify welcomes Jaguar Land Rover integration. - 'Available Offline' is n...

1376 Views

0 replies

5 likes

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  • 0 replies
  • 5 likes

Solved!! Family Subscriptions!

I cancel my suscription on itunes.... Now how can i do to get in a faMily suscription whith my iPad ?

Newbie

I cancel my suscription on itunes.... Now how can i do to get in a faMily suscription whith my iPad ? 

KatesHere

Community Legend

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Turning off shuffle play is a premium feature?

Now come on Spotify. This just isn't right. I have to pay you if I want to listen to an album in order? Now the adds though that'd make me subscribe if I had the money to spare. But are you seriously going to keep it like that?

Casual Listener

Now come on Spotify. This just isn't right. I have to pay you if I want to listen to an album in order? Now the adds though that'd make me subscribe if I had the money to spare. But are you seriously...

SuprntrlAngel

Casual Listener

1319 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Spotify Gives False Battery Meter Reading

I have an Iphone 6, which I've had for 2 years now, but this isn't a new problem. Also worth pointing out is, I used Spotify every single day. About a year ago I noticed my battery was running low really quickly, and just thought my phone must have b...

Regular

I have an Iphone 6, which I've had for 2 years now, but this isn't a new problem.  Also worth pointing out is, I used Spotify every single day.    About a year ago I noticed my ...

glendvd1001

Regular

661 Views

3 replies

1 likes

  • 661 Views
  • 3 replies
  • 1 likes

Song preview causes crash

If I hold down a song, album or playlist to hear a preview the app crashes.iPhone 7iOS 10.0.1.

Casual Listener

If I hold down a song, album or playlist to hear a preview the app crashes. iPhone 7 iOS 10.0.1.

11172558970

Casual Listener

746 Views

3 replies

1 likes

  • 746 Views
  • 3 replies
  • 1 likes

offline playback says my downloaded songs are not downloaded

I'm using a premium account on iPhone SE I've made a playlist.I've downloaded the entire playlist.- All tracks got a green download-icon.I took my spotify offline.I played the downloaded playlist.It works for a while (couple of songs)Than it says the...

Newbie

I'm using a premium account on iPhone SE   I've made a playlist. I've downloaded the entire playlist. - All tracks got a green download-icon. I took my spotify offline. I played ...

663 Views

0 replies

1 likes

  • 663 Views
  • 0 replies
  • 1 likes