Can't access song radios on IOS app.

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Can't access song radios on IOS app.

ManfredBrander
Newbie

Hi,

On my IOS app when I tap open radio on a specific song the app just get stuck on loading screen. It works fine on desktop though.

Plan

Premium

Country

 Swden

Device

iPhone 7, IOS 12.1

 

My Question or Issue

 On my IOS app when I tap open radio on a specific song the app just get stuck on loading screen. It works fine on desktop though.

1 Reply
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Re: Can't access song radios on IOS app.

Rock Star 15
Rock Star 15

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. I'd also recommend updating to iOS 12.1.2 :)

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 15
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